Project Manager Customer Service

Holstein chronological resume Document Transcript

WILLIAM H. HOLSTEIN, MSgt, USAF Personal e-mail: **********@*******.*** / Work e-mail: *******.********@****.*** Day Phone: 703-***-**** / Evening Phone: 571.268.2065Available for work: January 01, 2013 Security Clearance: SCI/SSBI June 6, 2011OBJECTIVE: Seeking position as technical support expert or program manager in nationaldefense service company.SUMMARY OF QUALIFICATIONS - Noted leader, trainer, and mentor of young technicians team builder! - Recognized public speaker, has addressed large gatherings and informal small groups - Diligent sees tasks to completion extensive experience planning resources and timelines - A+, Net+, Security+ certified; Acquisitions/Program Management trainedCIVILIAN AND MILITARY FORMAL EDUCATIONJune, 1994 AAS Information Systems Management CCAFMarch, 1996 BS Occupational Education Technology, Communications-Computer Systems Wayland Baptist University (Honors Graduate)August, 1994 USAF Airman Leadership School (Distinguished Graduate)April, 2004 USAF NCO AcademyMarch, 2011 USAF Senior NCO AcademyEXPERIENCEJuly 1989 present: US Air Force Cyber Operations ProfessionalJuly 2007 present: Superintendent, Systems Integration, Defense Threat Reduction Agency - Managed training rooms serving over 500 US Government students annually - Experienced in ESRI mapping software and various WMD modeling tools - Managed dozens of mobile training team deployments worldwide - Second-in-charge of weapons of mass destruction modeling conference handled travel, graphics, VIP, and registration issues for over 200 attendees - Managed over $800K of equipment in support of training mission - Project manager of $200K budget for customer service website maintenance and modernization - Fill-in Contracting Officer Representative for $5M training contract William H. Holstein 2/2July 1999 July 2007: various positions, 22nd Communications Squadron, McConnell AFB, KS - Supervised 43 technicians in base-level Network Control Center serving over 6,000 users - Experienced on Active Directory, Remedy, Windows Server, Entevo, SMS, and other network management tools - Trained over 60 workcenter-level technicians, led to average trouble ticket response time of less than one day less than half of previous standard - Organized deployable data team for major exercise reduced full network deployment time from 24 hours to 14 - Chosen to stand up new standardization/evaluation workcenterJuly 1996 July 1999: Automated Digital Network (AUTODIN) Switching Center technician,Andrews AFB, MDJanuary 1993 July 1996 WWMCCS Security Journeyman/Messaging Technician, ElmendorfAFB, AKJuly 1989 January 1993 Cargo/Passenger Data Mainframe Technician, Elmendorf AFB, AKQUALIFICATIONSTraining:2011 CCAF Professional Manager Certification2011 Acquisitions/Program Management (Contracting Officers Representative course)2010 DoD OPSEC Course (OPSE 2500)2007 (ESRI course) Introduction to ArcGIS for the DIHSLE CommunitiesA+, Network+, and Security+ certified through CompTIAFormal training on various WMD consequence assessment software tools as well as othercourses, details provided upon requestCurrent Additional Duties:Additional Duty First Sergeant for 180 Air Force personnelDivision Security Manager / OPSEC Working Group Team MemberMember of Enlisted Advisory Council / Planning committees for numerous special eventsAwards:DTRA SNCO of the Quarter, 4th Quarter 2007 and 3rd Quarter, 2008DTRA Military Member of the Month, December, 2009DTRA SNCO of the Year nominee, 2009References, expansion of duty history, additional information about training and experience,details of volunteer activity, or any other relevant information will be provided upon request.