Manager Engineer

Lisa Young

Email: *********@********.***

Address: ** ****** ******

City: Pittsburgh

State: PA

Zip: 15234

Country: USA

Phone: 412-***-****

Skill Level: Experienced

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SITE MANAGER/SYSTEM IMPLEMENTATION ENGINEER- HEALTHCARE SECTOR

Highly motivated, results driven technology professional with experience managing enterprise implementations of healthcare information systems within an FDA regulated environment. Expert in gathering, analyzing and defining system implementation requirements, workflows and technology solutions for healthcare systems and networks. Aptitude for effectively communicating with customers of varying technical capabilities. Proven ability form successful teams and drive for results with projects outside the scope of my role.

Technology Summary

Certifications: Six Sigma Certified Green Belt, Microsoft Certified Professional (MCP)

Productivity Skills: MS Office applications, Adobe Acrobat 9.x, MS Project, MS Visio, ability to work with remote teams, ability to work with all levels within the organization and across business groups

Technical Skills: Windows NT, 2000, XP, 7, Windows NT, 2000, 2003, 2008 server, SQL 7, 2000, 2005, 2008, IIS 4.0, 5.0, 6.0, Novell Netware 3, 4, 5, Backup Exec, Visual Source Safe administration, Track-IT help desk software, VMware, Ghost, client/server/network troubleshooting, LAN management & integration, Web application installation procedures & training

Awards and Recognition:

-Member of the D.C. Gamma 283 Chapter of Alpha Chi National Honor & Scholarship Society

-Philips Ovation award for work over and above job responsibilities

-Member of Cambridge Who's Who and National Association for Professional Women

-Student Mentor - Strayer University

Expertise Highlights

-Network & Systems Administration

-Process Improvement

-Process Mapping

-Six Sigma Green Belt Methodologies

-Security Risk Assessments Database Management

-Major Software/Systems Implementations

-Systems Security & Disaster Recovery Planning

-Testing/Documentation

-Technical Writing (Manuals/System Specs)

Professional Experience

PHILIPS HEALTHCARE - PCCI R&D - PITTSBURGH, PA 2002 to Present

IT & Site Facility Management (2003 to Present)

Advanced to Site Manager Role to provide leadership for local site and technology infrastructure. Managed local migration projects, system conversions, client/server hardware/software, and monitored applications/systems.

Key Results:

-Awarded 'A' rating for internal site audit of Philips quality processes.

-Successfully integrated small lighting group into office with no down time to end users.

-Effectively managed all local IT infrastructure, resource domain, servers, security, system upgrades.

-Migrated IT Infrastructure from Agilent to Philips.

R&D - Product Development Systems Support/Customer Support (2002 to Present)

Key Results:

-Developed effective external customer product system implementation materials and training.

-Prioritized workload, drive real cause analysis and be sure corrective actions are taken including support and engineering.

-Provided consultation to Product Development & QA in determining key areas for product improvement from the customer perspective.

-Drove process improvement project for test system setup by utilizing stakeholder groups, training, presentations, web, and email communications.

-Reproduced and evaluated customer reported technical issues using in-house systems.

-Mentored new employees and provided technical implementation training for the CompuRecord product.

-Generated product security risk assessments following Philips quality system processes.

-Coordinated various projects for successful software implementations into large hospitals.

-Automated previously manual, time-consuming processes to post software to archive system.

-Created streamlined procedures that decreased labor time for and eliminated redundancies utilizing six sigma methodologies.

-Reduced test system setup time from 4 days to two days with a soft cost savings of $194K per year.

-Successfully led global cross-functional/cross-business project to create customer facing security text for Philips product documentation as a member of the global Philips Product Security Leadership Council.

ANESTHESIA RECORDING, INC. (ARI)/AGILENT - PITTSBURGH, PA

1999 to 2002

Customer Support Engineer/IT Director

-Provided technical support and training to customers maintaining high customer satisfaction ratings. Documented, Managed and supported local domain infrastructure, and firewall attaining high availability.

Key Results:

-Developed implementation materials for Web based application that allowed customers to successfully install our products.

-Strategically managed, planned, and coordinated technical implementation activities with various hospitals saving time for our field service engineers.

KTG SYSTEMS, INC.- PITTSBURGH, PA 1989 to 1999

Network Manager/CADD Operator

-Provided clear and accurate drawings of steel and refractory layouts utilizing AutoCAD and Microstation.

-Managed Novell Network with minimal downtime.

Key Results:

-Established Network Policies and Procedures.

-Created standardized libraries of commonly used elements to simplify and reduce time.

Education

Strayer University

Pittsburgh

Bachelor of Science in Computer Networking GPA 4.0/4.0 President's List

Pittsburgh Technical Institute

Pittsburgh

Associates Degree in Specialized Technology Majors: CADD and Computer Systems

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