Customer Service Manager

Corinne Placido

Email: ********@************.***

Address:

City: Riverside

State: CA

Zip: 92509

Country: USA

Phone: 951-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology and business audiences.

Educational Background:

High School Dipolma from Riverside City College, Riverside CA 1/2001 to 6/2012 (Psychology and Interpreting for the Deaf)

Job History / Details:

Professional Profile

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Qualifications

Client-focused

Quick learner

Computer proficient: Microsoft Office, Microsoft Excel

Excel in: project management, and Reports generation

Training and development

Creative Problem Solving

Customer satisfaction

Fluent in [American Sign Language]

File/records maintenance

Operations management

Results-oriented

Task management

On the job Safety and efficiency

inventory documentation

Basic clerical knowledge

Advanced mathematical aptitude

Cheerful and energetic

Effective team player

Superior organization skill

Managing large crews

Blueprint reading and interpretation

Dependable and reliable independent worker

Customer service skills

Good at following instructions

Group environments

Strong work ethic

Good verbal/written communication skills

Critical thinker

Attention to detail

Self-starter

Relevant Experience

Leadership

Served as key contributing member to Leadership team.

Documentation

Drafted documents for internal meetings and daily operations.

Training

Responsible for providing vision and guidance to employees, training them on sufficient project plans and procedures.

Inventory Control

Restocked and organized items as necessary and as directed.

Customer Service

Calmed and rapidly resolved client conflicts to prevent dissatisfaction with clientèles.

Presenting

Demonstrated strong communication skills through the production and development of the opening of a new facility within the entertainment costuming department.

Multi-tasking

Generate reports while giving and maintaining instruction to employees to maximize efficiency and productivity.

Experience

August 2008 to November 2012

Disneyland Resort Anaheim, Ca.

Entertainment Costuming Lead

Prevented company losses using awareness, attention to detail and integrity.

Trained new employees frequently.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding costuming goals and expectations.

Cross-trained and provided back-up for other leads to guarantee up to date details of all productivity through communication when needed.

Replenished merchandise shelves with items from the stockroom.

Organized the department locations by returning all merchandise to its proper place.

Took special orders in person and over the phone to generate additional higher customer relations.

Stocked and rotated inventory regularly.

Communicated all merchandise needs or issues to appropriate supervisors.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Education

Riverside City College Riverside, Ca.

High School Diploma Psychology and Interpreting for the Deaf

Continuing education in psychology and American Sign Language in an effort to advance my educational knowledge by the future completion of a Bachelor's degree.

References

Naomi Yoshida, General costumer: 1-310-***-****

Grace Navarro 1-714-***-****

Kari Gonzales 1-310-***-****

Contact this candidate