Management Assistant

Joseph P. Zolner

Home: Work:

** *********** **** ******** ** Professional Education

Belmont, MA 02478 Harvard Graduate School of Education

** ******* ******, *** *****

Home Phone: 617-***-****

Cell Phone: 617-***-**** Cambridge, MA 02138

Home E-Mail: ***************@***.*** Work Phone: 617-***-****

Work E-Mail: *************@*******.***

Experience

Harvard Graduate School of Education Cambridge, Massachusetts

Office of Programs in Professional Education (PPE)

2008-Present Lecturer in Education, Harvard Graduate School of Education

Teach Mission and Money: Institutional Advancement in Higher Education course in higher education

degree program to masters and doctoral students at the Harvard Graduate School of Education.

1999-Present Senior Director, Harvard Institutes for Higher Education (HIHE)

The Harvard Institutes for Higher Education (HIHE) is an administrative unit of the Harvard Graduate

School of Education (HGSE) responsible for providing leadership development programs to the higher

education community. For more than 40 years, HIHE has provided post-degree professional

development experiences of high quality and high relevance to more than 7,000 higher education

practitioners. HIHE programming is designed to address the managerial challenges and career

advancement issues faced by higher education leaders at distinct stages in their professional careers and

is delivered to a broad cross-section of administrative levels and areas of leadership responsibility. HIHE

offers four core institutes a six-day program for newly-appointed college and university presidents, a

two-week institute for experienced presidents, provosts, and other members of the president s executive

cabinet (IEM), a two-week program for experienced vice presidents and deans interested in fostering

institutional change and transformation (MLE), and a two-week institute for middle-level managers

(deans, directors and departments heads) in the early stages of their administrative careers (MDP). In a

typical year, HIHE welcomes 450-500 higher education leaders to its program offerings. The HIHE

Senior Director is responsible for the quality, relevance, and variety of leadership development

programming offered to the higher education community. Specific duties include:

Serve as MDP Educational Chair, Leadership Institute for Academic Librarians Educational

Chair, and IEM Educational Co-Chair.

Manage development and delivery of higher education custom programs.

Teach Innovation and Change, Team Effectiveness, Leadership in Organizations,

Human Resource Management, and The Changing Higher Education Environment

curriculum modules in HIHE programs.

Supervise development and preparation of new higher education case studies for use in

both HIHE offerings and HGSE degree program courses.

Collaborate with faculty and staff on design and delivery of programs.

Direct HIHE admission and curriculum development/assessment activities.

Contribute to alumni relations program that includes preparation and distribution of a

quarterly HIHE alumni e-newsletter, staging of alumni gatherings, and delivery of

educational seminars for HIHE alumni.

2003-2004 Acting Director, Programs in Professional Education (PPE)

Assumed interim leadership responsibilities for the Office of Programs in Professional Education (PPE),

an administrative unit at the Harvard Graduate School of Education responsible for planning and delivery

of executive education and capacity-building programs, projects, and services to K-12, higher education,

and international teachers and administrators.

Joseph P. Zolner Page 2

Served as chief administrative officer for operation that generated annual revenue of $2.3

million in executive education program tuition and $750,000 in international sponsored-

research grants. Audiences served included more than 1,400 educators and

administrators annually.

Oversaw $3.1 million operating budget and office staff of fourteen with responsibilities for

program planning and delivery, financial management, information technology, and

marketing.

Served on office leadership team that identified an operating budget deficit, developed a

financial recovery strategy, and implemented a two-year departmental reorganization plan.

Recovery plan converted a projected $367K operating deficit in FY04 into a budget surplus

one year ahead of schedule.

All PPE Acting Director duties carried out concurrently with HIHE Director appointment.

Union College Schenectady, New York

1997-1999 Director, Graduate Management Institute (GMI)

Served as chief academic and administrative officer for GMI's graduate management degree programs.

Enrollment accountability for 250 MBA and MS students and generation of $1.45 million in

annual tuition revenue.

Oversaw marketing, admissions, placement, student service, alumni relations, and degree

certification activities for all graduate management degree programs.

Responsible for performance evaluation, professional development, academic planning,

course scheduling, and administrative oversight of ten full-time and fifteen adjunct faculty

members.

Served as chief administrative officer responsible for securing initial institutional

accreditation by AACSB International -- The Association to Advance Collegiate Schools of

Business.

Oversaw $1.4 million budget and supervised office staff of three.

Developed and implemented a new technology strategy for all graduate students, including

a major renovation of the graduate student computer laboratory.

Developed and enforced graduate school policy as member of Graduate Subcouncil.

Taught one MBA core course (Foundations of Leadership and Communication).

Harvard Graduate School of Education Cambridge, Massachusetts

Harvard Institutes for Higher Education

1996-1997 Special Projects Consultant

Conducted research and writing projects to support ongoing scholarship of senior faculty members and to

improve executive education program activities.

Served as research assistant for study of faculty employment arrangements and

alternatives to traditional academic tenure.

Taught in executive education seminar for Latin American university leaders.

Researched, designed, and developed case studies for use in executive programs at the

Harvard Business School and Harvard Graduate School of Education.

1992-1996 Graduate Assistant, Institute for Educational Management (IEM)

While a full-time higher education doctoral student, supported development and delivery of IEM (a

residential executive education program for senior-level higher education administrators).

Assisted institute faculty in design and delivery of program curriculum.

Served as member of IEM Admissions Committee.

Joseph P. Zolner Page 3

Provided on-site curricular and logistical support during program delivery.

Authored case studies used for instructional purposes in institute programs.

Tufts University Medford, Massachusetts

Spring 1994 Special Assistant to the Vice President for Arts, Sciences, and Technology

In fulfillment of higher education doctoral program degree requirements, completed five-month internship

to assist with the administrative reorganization of the largest academic unit at Tufts. Consulted with the

Vice President and his direct reports, participated in weekly Policy Council meetings, and worked with

outside consultant to develop a senior staff retreat designed to advance the restructuring plan.

Northeastern University Boston, Massachusetts

1988-1992 Director, Graduate School of Business Administration

Served as chief administrative officer responsible for management of five graduate management degree

programs.

Enrollment accountability for 1,200 MBA students and generation of $12 million in annual

tuition revenue.

Oversaw four separate budget centers totaling $1.75 million and supervised office staff of

twenty.

Developed, implemented, and evaluated strategic plans for five distinct MBA programs.

Oversaw all MBA program marketing, admissions, placement, student service, and degree

certification activities.

Developed and managed three MBA study abroad programs with collaborating institutions

in France, Finland, the Soviet Union, and United Kingdom.

Developed and enforced MBA academic standards and policies as member of Committee

on Graduate Programs.

Served as primary institutional representative to the Graduate Management Admission

Council (GMAC).

Developed and taught MBA elective course (The Management of Innovation).

1987-1988 Assistant Director, Graduate School of Business Administration

Oversaw Graduate School of Business admissions, student services, and management

information functions.

Supervised two exempt and two non-exempt office staff.

Managed all MBA marketing and recruitment activities.

Prepared market analysis reports and other special assignments.

Goodmeasure, Inc. Cambridge, Massachusetts

1984-1987 Management Consultant and Director of Administration

Responsible for client development, project management, and consultation services to

senior executives of Fortune 500 corporations. Major consulting engagements included

International Harvester/Navistar, BellSouth Corporation, AT&T, South Central Bell, Ford

Motor Company, and Bell Canada. Worked in close collaboration with Professor Rosabeth

Moss Kanter (Goodmeasure Chair and CEO).

Planned and delivered senior management conferences.

Presented seminars on innovation, implementation of strategic change, human resource

management, leadership, and participative management.

Also served as firm s chief administrative officer with supervisory responsibility for office

staff of twenty. Oversaw all finance, human resource, information technology, and office

management functions.

Joseph P. Zolner Page 4

Dartmouth College Hanover, New Hampshire

1980-1982 Assistant Dean of the College

Member of Dean's Office staff responsible for planning and administration of the institution's student

affairs division. Counseled upperclass students on academic and personal matters. Supervised

fraternity, sorority, and senior society systems. Served as Dean's Office judicial officer, handling all

student involvement with college disciplinary process. Participated on several standing academic

committees. Speaker at numerous Alumni Club and Admissions Office functions.

1979-1980 Assistant Dean of Freshmen

Shared responsibility for activities, programs, and policies designed to facilitate first-year student

transition to college. Duties included student counseling, orientation activities, coordination of the

freshman advising system, and administration of a resident assistant program for first-year students.

Union College Schenectady, New York

1977-1979 Assistant Dean of Students

Responsible for student counseling and management of a variety of student affairs functions, including

freshman and transfer student orientation, community volunteer service program, and fraternity, sorority,

and student government advising.

1976-1977 Assistant Director of Admissions

Shared responsibility for recruitment and selection of freshmen and transfer students. Secondary school

visits, applicant interviewing, and credential review. Served as liaison officer to Financial Aid Office.

Education

Harvard Graduate School of Education Cambridge, Massachusetts

Doctor of Education, 1996

Concentration in Higher Education.

Dissertation considered the higher education curriculum innovation process.

Master of Education, 1994

Concentration in Administration, Planning, and Social Policy.

Yale School of Organization and Management New Haven, Connecticut

Masters Degree in Public and Private Management, 1984

Concentration in Organizational Behavior.

Teaching Assistant for Professor Rosabeth Moss Kanter.

Union College Schenectady, New York

Bachelor of Science cum laude, Psychology, 1976

Professional Activities & Service

Member, Board of Trustees, New England College of Optometry (2011-Present)

Juror, Brock International Prize in Education (2005)

Joseph P. Zolner Page 5

Graduate Management Admission Council

Member, Educational Program Design Task Force (1999-2000)

Member, Professional Development Advisory Group (1998-99)

Member, Membership and Governance Committee (1991-92)

Chair, Professional Development Advisory Committee (1990-91)

Member, Educational Programs Committee (1989-90)

Member, Finance Committee (1988-89)

Publications

The Harvard Institutes for Higher Education: Thirty-Five Years of Fostering Leadership

Development for Administrators of Color, Book Chapter in Lessons In Leadership: Executive

Leadership Programs For Advancing Diversity In Higher Education. Elsevier Science

Publisher, 2005.

Transformational Change at Babson College: A View From the Outside, Academy of

Management Learning and Education, Vol. 2, No. 2, June 2003.

Book Review of Leading in a Culture of Change by Michael Fullan. Planning for Higher

Education, Vol. 31, No. 2, December 2002-February 2003, pp. 46-47.

Fostering Innovation: Tools of the Trade for an Aspiring Change Agent, Proceedings of the

Implementing Curriculum Change in Engineering Education (ICCEE) Conference, Union

College, Schenectady, New York, October 2001.

Exploring the Psychology of Change: You Want Me To Do What?, Proceedings of the

ICCEE Conference, Union College, Schenectady, New York, September 2000.

"Moving the Academic Graveyard: The Dynamics of Curricular Change." Selections, Winter

1996.

Harvard Graduate School of Education -- author of higher education case studies and a

simulation exercise used in Harvard University executive education programs:

College of the Great Lakes: A Simulation Exercise, 2009.

Great Lakes State University: A Simulation Exercise, 2009.

Curriculum Change at Babson College (A)," 1999.

Community-Centered Planning at Connecticut College, 1997.

"Brattle College," 1996.

"An Inclusive Planning Process at Connecticut College," 1996.

"The Thirteenth Man: Ted Bell and the U.S. Department of Education," 1995.

"Faculty Development at Russell Medical School," 1995.

"The Day of Silence at Metropolitan State University," 1994.

"Campus Consolidation at the University of Massachusetts at Boston," 1993.

"Academic Planning at Queens College," 1993.

"A Question of Fairness at Northeastern University," with Inge-Lise Ameer, 1992.

"What the 'New' Coaches Can Teach Managers," with Rosabeth Moss Kanter, Management

Review, November 1986.

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