Customer Service Supply Chain

Daniel J. Roulan

Email: ********@**********.***

Address:

City: Boca Raton

State: FL

Zip: 33487

Country: USA

Phone: 561-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A management professional with over 27 years of experience in all phases of customer service, planning, supply chain and operations control. A proven track record for achieving strategic business objectives, leadership and team motivation skills.

Educational Background:

High School Dipolma from Ithaca College, Ithaca Coll NY 1/2001 to 5/1976 (Business Administration)

Job History / Details:

Executive Summary

A management professional with over 27 years of experience in all phases of customer service, planning, supply chain and operations control. A proven track record for achieving strategic business objectives, leadership and team motivation skills.

Core Qualifications

Operations management

Inventory control

Supervision and training

Sound judgment

Calm under pressure

Inventory control

Change management

Professional Experience

July 2008 to Current

Aerospace Technologies Group Inc Boca Raton, Florida

Senior Manager of Customer Support

Responsibilities included new sales order acceptance/processing, Returned Material orders, field service calls, managing remote technical support representatives, in house repair shop and shipping. Additional responsibilities included managing the Inventory control program and training all individual departmental personnel.

September 1984 to June 2008

Federal Express Corporation Various, Florida

Senior Operations Manager

My management tenure at Federal Express encompassed various front line operations and senior management positions within several South Florida cities/locations. I have lead operations with staff ranging from 25-150 employees to include management staff of 2-7 subordinate managers. Successful operations management required highly effective leadership, goal setting, employee development, customer service and interdepartmental relationship skills.

Education

1976 Ithaca College Ithaca, New York

Bachelor of Science Business Administration

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