Customer Service High School

Ilona Shaw

Email: ********@*************.***

Address:

City: Lansing

State: IL

Zip: 60438

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable, self motivated Customer Service Representative as well as being a determined individual with the ability to learn quickly, and handle multiple tasks efficiently. I work well both individually and as part of a team which enables me to utilize my communication and customer service skills which will be an asset within the organization.

Educational Background:

High School Dipolma from Tinley Park High School, Tinley Park IL 1/2001 to 1/1991 (General)

High School Dipolma from South Suburban College, Tinley Park IL 1/2001 to 11/2012

High School Dipolma from South Suburban College, Tinley Park IL 1/2001 to 11/2012

Job History / Details:

Career Overview

Reliable, self motivated Customer Service Representative as well as being a determined individual with the ability to learn quickly, and handle multiple tasks efficiently. I work well both individually and as part of a team which enables me to utilize my communication and customer service skills which will be an asset within the organization.

Core Strengths

Large cash/check deposits

Inventory control

Telephone inquiries

Energetic work attitude

Active listening skills

Quick learner

Shipping and receiving professional

Multi-line phone talent

Opening/closing procedures

Top sales performer

Invoice processing

Telecommunication skills

Adaptability

Conflict resolution

Excellent communication skills

Courteous demeanor

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience

December 2009 to June 2012

On Time Blessing Transportation Chicago, Illinois

Office Assistant

Assisted customers in person and via telephone.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Set up and explained new membership contracts.

December 2008 to January 2010

Homemaker

Cleaning, cooking, childcare and multitasking

November 2006 to November 2008

TCF Bank Homewood, Illinois

Bank Teller

Described product to customers and accurately explained details and care of merchandise.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed. Check cashing, Data entry for deposits/ withdrawals. Responsible for atm reports, vault inventory, opening and closing accounts. Accurately balanced cash drawer after every shift. Helped drive sales goals and achieve monthly quota figures.

April 2003 to November 2006

Homemaker

Cleaning, cooking, childcare and multitasking.

July 2002 to March 2003

ORC Protel Lansing, Il

Telemarketer

Telephone solicitation and data entry.Dedicated to continuously improving sales abilities and product knowledge.Participated in outbound calling programs to existing customer base to increase return sales by 100 percent.

August 1999 to June 2002

Jevic Transportation Markham, Illinois

Customer Service Specialist

Process reports, set appointments, word processing, and set schedules. Assisted customers in person and via telephone. Cross-trained and provided back-up for other customer service representatives when needed. Communicated all merchandise needs or issues to appropriate supervisors.Worked under strict deadlines and responded to service requests and emergency call-outs.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Accurately logged all daily shipping and receiving orders.

Education

1991 Tinley Park High School Tinley Park, Illinois

High School Diploma General

08 South Suburban College South Holland, Illinois

High School Diploma Nursing

Certified Nursing Assistant.

South Suburban College South Holland, Illinois

High School Diploma Science/ADN

Currently enrolled for Jan. 2013 for continuing education for an Associates in Science/ADN.

References

Upon Request!

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