Manager Customer Service

Helen Hall

Email: *********@********.***

Address: ***** *. **** *****

City: phoenix

State: AZ

Zip: 85022

Country: USA

Phone: 602-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

HELEN ELIZABETH HALL

17417 N. 21st Place, Phoenix, AZ 85022

Home: 602-***-**** Cell: 602-***-**** Email: *********@********.***

PROFESSIONAL SUMMARY

Proactive, forward-thinking individual and innovative leader with over 20+ years of facilities, operations, and maintenance manager experience. Possesses the determination and initiative to build solutions that optimize operational efficiencies and improve workforce performance, provides excellent customer service to both internal and external customers. Influential, credible supervisor / manager with superior interpersonal skills practiced in championing cross-functional collaboration, increase volumes, generate revenue; launch strategic programs and strengthening team cohesion.

CORE COMPETENCIES

Strategic Planning Inspirational Technical Knowledge

Initiative and Creativity Tactical Financial Integrity

Persuasive Ethical Teamwork

Business Development Performance Improvement Lean Thinking

Customer Satisfaction Talent Acquisition / Management Community Leadership

Best Value Practices Sustainability - Energy / Environmental

PROFESSIONAL EXPERIENCE

ON SEMICONDUCTOR, Phoenix, AZ 06/1981 - 08/2012

Facilities, Operations, and Maintenance Manager (1/2008 - 08/2012)

Responsible for developing Facilities and Operations Strategies, Safety Programs which adhered to OSHA Standards including: Annual Lock Out Tag Out Training, Daily Safety Review meetings with O&M Staff and contractors, Hearing Conservation, Storm Water Pollution Prevention and Blood Borne Pathogens. Supported the following departments and staff varying from 9-45 employees; operations and maintenance departments in Arizona, California and Ontario Canada.

Instituted a SharePoint Facilities website, created databases to capture and utilize information for Trouble Calls, Incident Reports and Service Requests in Phoenix, Arizona; Santa Clara, California; ISMF Seremban Malaysia and Piestany, Slovakia.

Managed, supported, upgraded and maintained a Facility Management Controls System (FMCS = Building Automated System) and a Supervisory Control and Data Acquisition (SCADA) on daily basis. Upgraded major graphical displays on both systems.

Implemented and monitored regulatory compliance with City of Phoenix, Maricopa County, State of Arizona (ADEQ), and US Federal Government (EPA, OSHA)

Updated and maintained -Predictive and Preventative Maintenance Program.-

Crisis Management: Implement Environment of Care/Emergency Preparedness, Transformational Care (LEAN), PIP and Preventative Safety programs

Oversaw the delivery of quality facilities services and monitors operational and quality metrics to achieve target objectives

Partner effectively with operational counterparts to deliver accurate, timely and relevant solutions to drive companies outcomes

Provided leadership to the departments operational functions and built on an ongoing basis the capability for the department (process, people, technology) in order to develop a definitive competitive work environment

Coordinate company equal opportunity programs to achieve diversity goals

Responsible for all operational and departmental administrative duties to include attendance and companies policies and procedures

Developed operational, capital and labor budgeting exceeding $2.5 million

Provided strategic planning, performance assessment and improvement to all the facilities

Established and maintained a 5S+ program within the facilities

Ensure that all systems and processes are documented and that all levels of staff are properly trained

Establish business priorities and manage resource allocation accordingly.

Sustainability - Created and implemented cost avoidance processes to reduce cost of $35K annually and reduced restroom water usage by 1.9 gallon per flush (gpf) by installing new low flow flush valves

Achieved operations volumes by 30% in the last fiscal year

ON SEMICONDUCTOR, Phoenix, AZ

Facilities, Operations, and Maintenance Supervisor (01/2000 - 01/2008)

Responsible for operations and maintenance personnel

Facilitated weekly and monthly meetings on budgets and preventative programs

Oversaw operating site with systems at optimal performance running twenty-four hours a day

Implemented new operations programs that included LRQA and Environmental compliance standards

MOTOROLA / ON SEMICONDUCTOR, Phoenix, AZ

Facilities Instrumentation Technician (01/1990 - 1/2000)

Responsible for all operational and departmental administrative technical duties

Seasoned in strategic planning, performance assessment and improvement; state and federal compliance and licensure

Participated in key management special project teams

Accountable for an operating and revenue budget of $1 million dollars in gross revenues

Aggressive role in cost saving initiatives which total over $30K in the first 6 months

Implemented and was responsible for the Reverses Osmosis Deionized Water (RODI) control system

Managed a Supervisory Control and Data Acquisition (SCADA) on daily basis

Managed and upgraded major graphical displays on RODI SCADA`S systems

MOTOROLA, Phoenix, AZ

Zener Final Test and Assembly Maintenance Technician (06/1981 - 01/1990)

Responsible for maintaining assembly and test equipment twenty-four hours per day to support wafer manufacturing facility on site

Oversaw daily calibration of test instruments within the facility

Performed daily inspections of equipment

EDUCATION

Western International University; Bachelor of Science in Management - In Process

Arizona Technical Institute; Associates in Electronic Degree

PROFESSIONAL DEVELOPMENT

Motorola University (over 771 hours of classes)

Lean Six Sigma Green Belt

ASU Facility Managers Development Program (FMDP)

IFMA Facilities Management Professional (FMP)

Quality Systems Auditor

RABQSA-Certified ISO 9001: Internal Auditor Training

ISO/TS 16949: Automotive Emphasis

AIAG ISO/TS 16949: Supplier Auditor Certification

AFFILIATIONS

Board of Directors, Secretary and Treasurer - International Facility Manager Association (IFMA)

Board of Directors, Sergeant at Arms - ON First Toastmasters

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