Customer Service Representative

Maricela Lomeli

Email: ********@************.***

Address:

City: Long Beach

State: CA

Zip: 90805

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.

Educational Background:

High School Dipolma from Jordan, Long Beach Shared Firm CA 1/2001 to 6/2006 (English, Spanish, Bussiness Management)

Job History / Details:

Career Focus

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.

Summary of Skills

Strong organizational skills

rActive listening skills

rSeasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Inventory control familiarity

Energetic work attitude

Opening/closing procedures

Visual merchandising proficiency

Adaptive team player

Telecommunication skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Professional Experience

June 2006 to March 2008

Imperial CFS Torrance, CA

Data Entry

Trained Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Expressed appreciation and invited customers to return to the store.Served as the company's only bilingual Spanish/English customer service representative. new employees quarterly.

May 2009 to Current

Port Logistics Group Rancho Dominguez, CA

Customer Service

Served as mentor to junior team members.Defined strategy and business plan for [business area].Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percentage .Created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Education

2006 Jordan Long Beach, CA

[] Academic Achievement AwardCompleted customer service management training

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