Customer Service Sales

JOHNITRA C. BYRD

Email: ********@***********.***

Address:

City: Houston

State: TX

Zip: 77064

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

As the founder and co-owner of a website and print magazine, many self-learned skills in various key areas validates that I am a very fast and efficient learner, eager to learn new skills sets and determined to increase my knowledge in all areas of my working endeavors. I encourage a challenge by taking the initiative to independently research and gather any new tools and information for improvement on a daily basis. Although I earned an my degree in Science, the success with the start of a website and print magazine in the motorcycle community without any knowledge of its background definitely says I understand the importance of learning all aspects of my audience members in order to continue as one of the two primary owners of the entire business. My experience ranges from Microbiology in the healthcare field to my writing skills, customer interaction, website webmaster, sales and all contracts, marketing and promotions. The list is endless. All of my current experience as a co-owner and manager over all business operations and processes, I have successfully built an audience membership with well over 3,000 registered website members and also gained an average of 4.5 million website traffic hits monthly within less than 2 years, and this number does not include the most popular area of the website - the photo gallery. The act of remaining social and maintaining a personable relationship with customers is represents my persuasive social skills, which is primary reason Texas Biker Magazine is still here today.

Educational Background:

High School Dipolma from BRAZOSPORT COLLEGE, Lake Jackson TX 1/2001 to 5/2006 (Science)

Job History / Details:

Skill Highlights

Operations management

Computer proficient

Reports generation and analysis

Contract negotiation/review/drafting

Multi task management

Client relations

Training and development

Creative problem solving

Project manager

Customer service

Advertising and sales

Lead content writer

Event coordinator

Website administrator

Work Experience

December 2008 to Current

TEXAS BIKER MAGAZINE * www.TexasBikerMagazine.com Houston, Texas

Operations Manager/Lead Content Writer/Customer Liaison

Oversee all aspects of the operations of this business structure to eventually reach the goal of obtaining over 4.5 million monthly website hits and the gain of over 3,000 registered members within less than 2 years.

Established hundreds of relationships state and nationwide, and maintain relationships through phone and in-person contact with customers, business owners and various respected community leaders.

Responsible for the development and management of sales processes consisting of website and print magazine advertisement sales, event booking sales, along with the negotiation and oversee of all contracts.

Authored and developed all content for brochures, sales and advertising documents, media kit content, website articles and content, and all business processes.

Manage 11 local employees and 8 city branch liaisons

Event coordinator for state-wide events, manager over all event booking sales, oversee all event promotions

Interact with clients and audience members through both phone and in-person, and utilize excellent social skills at events to maintain client and customer relationships

Research, gather and interpret statistical analytical data for customer satisfaction, website traffic and sales management

March 1999 to October 2008

SW MEMORIAL HERMANN HOSPITAL Houston, Texas

Microbiology Technologist/Customer Service Representative

Receive, process and set up of microbiology specimens for identification.

Customer service duties such as the management of phone calls, provide results to physicians and assist in problem solving issues.

Train all new employees, assist in coordinating employees working schedule and attend training sessions for all new instruments and processes.

Team leader over peer and assisted with interviewing and hiring of new employees.

Education

May 2006 BRAZOSPORT COLLEGE Lake Jackson, Texas

Associates of Applied Science

Contact this candidate