High School Customer Service
Resume:
KARL H MUECK
Email: ********@*****************.***
Address:
City: Sykesville
State: MD
Zip: 21784
Country: USA
Phone: 410-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Please see the resume content
Educational Background:
High School Dipolma from Towson University, Towson MD 1/2001 to 12/1996 (Marketing/ Statistics)
High School Dipolma from Towson University, Towson MD 1/2001 to 11/2012
High School Dipolma from Towson University, Towson MD 1/2001 to 11/2012
High School Dipolma from Penn State University, Towson MD 1/2001 to 11/2012
High School Dipolma from George Washington University, Towson MD 1/2001 to 11/2012
Job History / Details:
Professional Experience
November 2007 to Current
Constellation Energy Baltimore, MD
Principal/Manager Statistical Analysis & Customer Insights
Analyzed business customers to determine segmentation
Improved territory optimization of sales team
Identified measures to cut $2 Million from budget
Produced logistic models to target mass marketing mailings
Analyzed sales of Mass Marketing for future campaigns and reporting results to Chief Marketing Officer
Created Door 2 Door territory analysis
Developed surveys and worked with focus groups to improve marketing campaigns
Worked with JD Power to improve customer satisfaction score
Developed system to allow sales team to query future prospects
January 2005 to November 2007
Constellation Energy Baltimore, MD
Sr Analyst
Developed system to analyze Risk for commodity trading
Managed teams to create evening reporting
Worked on code to do Monte Carlo simulation
June 1999 to January 2005
AOL TW/MapQuest Dulles, Virginia
Sr. Business Systems Analyst /UNIX Administrator
Responsible for data mining the helpdesk ticketing system within AOL Internal Computing division.
Forecasting/Trending IC helpdesk ticket volumes.
Creating statistical models to aid management with the ticket handling process and customer service.
Developing statistical models to decrease asset spending by $1 million per year.
Producing and automating over 200 reports using SAS & SQL for Internal Computing Department of AOL.
Analyzing automated and created ad hoc reports for managers within IC.
Presenting reports to show trends in productivity.
Training new employees in SAS.
Maintained and deployed UNIX Servers for the development division of MapQuest.com.
Analyzed and resolved problems associated with UNIX hardware by creating shell scripts to monitor operating system.
Recommended changes in processes to aid developers in decision-making.
10/1997 to 6/1999
Accelerated Payment Systems Hunt Valley, Maryland
UNIX Administrator
Maintained UNIX and Windows NT servers.
Built and maintained redundant UNIX servers to maintain flow of financial information.
Developed shell scripts for UNIX systems for monitoring and paging.
Managed SQL database.
Managed IT Department.
8/1996 to 10/1997
GWU Biostatistics Center Rockville, Maryland
Research Assistant
Developed programs in SAS and C to aid in managing a long-term clinical trial.
Worked with Statisticians to develop research procedures and processes.
Provided leadership to several employees in the data control department.
October 1994 to August 1996
Migliara/Kaplan Owings Mills, Maryland
Senior Data Analyst
Used several different software packages, including SAS and DeltaGraph to create analysis reports for Project Managers and Statisticians.
Aided management in creating focus groups for medical market research.
9/1993 to 12/1993
USF&G Insurance
Intern
Aided Actuaries in daily activities.
Education
Towson University,
B.S Business Administration - Marketing Minor: Applied Statistics
Towson University,
B.S Pure Mathematics
Penn State University,
Masters Certification Applied Statistics
George Washington University,
Certification C/C Programming/ UNIX Administration
Software Knowledge
SAS
Microsoft
SQL
Summary of Skills
Competitive analysis
Social media marketing
Data mining
Database Marketing
Predictive modeling
Customer targeting
Customer Satisfaction Measurement
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