High School Sales

Rafael Diaz

Email: ********@*************.***

Address:

City: Brentwood

State: NY

Zip: 11717

Country: USA

Phone: 631-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To succeed with the training & knowledge that I have received in the security investigation Field by being highly successful in investigating fraud, ensuring store safety, & providing physical security. Diligently perform operational audits,enforce merchandise protection standards,conduct awareness training & respond to all emergency calls.Track record of significantly reducing customer and associate dishonesty by initiating and encouraging actions to prevent fraud & theft. Attentive in camera surveillance,detecting/apprehending shoplifters & identifying /investigating dishonest employees.

Educational Background:

High School Dipolma from Florida Metropolitan University, Orlando FL 1/2001 to 6/2002 (Criminal Justice)

High School Dipolma from Lincoln High School, Orlando FL 1/2001 to 11/2012

Job History / Details:

Professional Summary

To succeed with the training & knowledge that I have received in the security investigation Field by being highly successful in investigating fraud, ensuring store safety, & providing physical security. Diligently perform operational audits,enforce merchandise protection standards,conduct awareness training & respond to all emergency calls.Track record of significantly reducing customer and associate dishonesty by initiating and encouraging actions to prevent fraud & theft. Attentive in camera surveillance,detecting/apprehending shoplifters & identifying /investigating dishonest employees.

Summary of Skills

WicLander Certified

8Hr Security Certified

16Hr Security Certified

Microsoft word

Microsoft Power Point

Internal/External Investigation

Work Experience

October 2011 to Current

CVS Pharmacy Huntington Station, New York

Market Investigator Supervisor

Investigate potential and actual security violations,including operational errors,employee and consumer theft,vendor fraud,bad checks,and stolen credit cards. Train and supervise inside sales staff on Loss Prevention consideration for preferable retail products. Assist security to conduct employee theft investigations and shoplifting. Involved in adjudication based on criminal activity . Review the prepared budget and recommend adjustments . Manage and solve customer satisfaction issues and develop sales strategies to support the corporate mission. Prepare financial and sales reports,maintain database,inventory and accounts receivable.

Increased unit sales and profit margins by over 50 percentage through designing and developing marketing strategies to ensure retail stock is readily available following commercial release and product flow is smooth from the source distributor to the sales floor.

Maintain excellent relations with management,customers, & clients.

Hire,train,evaluate & supervise staff.

Current

January 2002 to October 2011

Wal-Mart Islandia, New York

Asset Protection Manager

Supervised and motivated a team of over 600 employees. Worked directly with top districts & regional executives. Managed merchandising & operations by ensuring merchandising was meeting all of stores standards,aligned with company standards & customers expectations. Over see the execution of operational procedures to minimize shrink,damages and/or variances by verifying merchandising is approximately received,processed,& safely organized by reviewing and analyzing various reports.

Supervised & evaluated electronics department staff in daily operations & assessed productivity. Monitored inventory & stock replenishment. Trained Loss Prevention Agents in a daily job function. Used an industry state-of-the-art digital POS monitoring system to generate internal cases. Developing positive working relationships with staff in store operations.

Coordinate,completes,& oversees job-related activities & assignment for asset protection by developing & maintaining relationships with key stake holders; supporting plans & initiatives to meet member & business needs.

Identifying and communicating goals & objectives,building accountability for & measuring progress in achieving results,identifying & addressing improvement opportunities & demonstrating adaptability & promoting continues learning.

Give the proper training to associates & managers on how to use spider wraps,EAS tags,& keeper boxes by demonstrating,& training AP team on procedures on how to apprehend shoplifters with 5 elements

Entering Department, Selection, Concealment, Consistent Visual, & Passing All Points Of Sale.

Gathered appropriate data & perform necessary analysis to assess the need for training. Monitoring trends & developing action plans to address exceptions & teaching & training associates & managers on proper operational controls & process.

Coordinate meetings with managers & associates to inform them to what our AP team has done to prevent from merchandise being stolen,what has the AP team has accomplished & how much money we have saved the company with Internal/External cases.

Coordinate & aligns planning with organizational initiatives & direction. look at work plans & make changes,as needed to achieve team or work group objectives.Set realistic time lines for goal accomplishment.

Education and Training

2002 Florida Metropolitan University Orlando, Florida

Associate of Arts Criminal Justice

1998 Lincoln High School Yonkers, New York

High School Diploma

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