Customer Service High School

Kenneth Johnson

Email: ********@*************.***

Address:

City: O"Fallon

State: MO

Zip: 63368

Country: USA

Phone: 636-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.Front Desk Agent effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests satisfaction and comfort.

Educational Background:

High School Dipolma from Pensacola Junior College, Pensacola FL 1/2001 to 2/1985 (Marketing)

High School Dipolma from B.T. Washington High School, Pensacola FL 1/2001 to 11/2012

Job History / Details:

Summary

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.Front Desk Agent effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.

Highlights

Front desk training

Concierge duties

Event planning

Listening skills

Communicates effectively

Exceptional multi-tasker

VIP services

Hospitality expertise

Knowledge of [Saint-Louis/Saint-Charles County] metropolitan area

Fluent in [English]

Accomplishments

Managed front desk operations with a staff of four. I have Worked Hard as A Front-Desk Team-Member by Reduced number of guest complaints by 80 percentage ! . I Have Led a successful property-wide effort to reduce energy and water consumption By 85 percentage . I have Worked Successfully to Raise Our Guest-Service and Property Ranking in Our Brand to 90 percentage in less than 6 Month,s and We Added New Services and Benefit,s to Our Guest

Experience

January 2002 to Current

Street-Shine Auto Detailing LLC Wildwood, Missouri

Customer-Service Detailer Specialist

Cleaning & Detailing Customers Vehicle.s,Cash-Handling,Training New Hire,s, Stocking Automotive Supplies, Marketing, Supervising Empolyee s Work-Shift,s, Creating Work-Schedule,s, Preparing Bank Deposit,s, Resolving Customer-Service Issue,s

February 2008 to September 2012

Comfort Inn/Suites O"Fallon, Missouri

Night-Auditor/Guest-Service Agent

Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.Improved customer service ratings through Fast,Friendly Guest-Service With 5 Star Guest-Service Standard,s.

Education

1985 Pensacola Junior College Pensacola, Florida

Associate of Arts Marketing

1983 B.T. Washington High School Pensacola, Florida

High School Diploma General Studies

Member of Red-Cross Action Club for 4 Year,s!,3.0GPA, Junior Achievement,

Affiliations

Phi-Beta-Lambda, Future Business Leader,s of America, Toastmaster,s Club, Rotary Club, Active-Member of The American Red-Cross National Disaster Relief Team. Habitat- for-Humanity,Junior Achievement

Contact this candidate