Manager Management
Resume:
Andrew Brien
Location: Sydney Australia
E-mail: ******@***********.***
Mobile: 042*-***-***
Age: 41
An extremely motivated and enthusiastic manager, with the ability to deliver
innovative products and solutions. Able to take responsibility, communicate clearly,
find solutions, make decisions, meet deadlines, achieve results, and maintain
professional standards and integrity.
A highly effective and efficient professional, self-motivated and a determined team
player.
Strengths
Technical/Nonfiction writer
Strong understanding of Credit and Operational Procedures
Good communication skills that create confidence in others
Enthusiastic and passionate about quality customer service
Detailed knowledge of Banking and Finance
Efficient and experienced administrator
Flexible and willing to get the job done
Publication
Title: The Loan Arranger Guide
Published: March 2012
ISBN: 978-1460929629
Summary: A no nonsense guide to understanding the Australian lending process,
products and features, aimed at the average consumer.
Writing Skills
Wrote creative copy for brochures and direct mail projects
Researched and conceived newsletter articles
Produced a variety of business materials, including: letters, reports, proposals
and forms
Formulated policy and procedure manuals
Developed detailed process flows in Visio and SmartDraw
Professional Development
Bluestone Servicing Pty Ltd
June 2009 Present
Manager, Third Party Servicing
Responsible for Project Management and Delivery of Third Party migrations, Back-
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Andrew Brien
E-mail: ******@***********.***
Mobile: 042*-***-***
Up Servicer processes as part of the Third party Team. Develop detailed project
plans for migrations onto our in-house servicing system. Development of new
services for the business and related marketing material.
Development of new services for the business such as Back-Up servicing
Reviewing the innovation patent process for the business
Completed reviews of existing loan management systems (including Factoring
and Leasing Systems)
Process mapping and business requirements development
Reviewed waterfall payment systems and Trust documents
Created sales documentations and presented to customers
Managed on site assessments (Melbourne, New Zealand and WA sites)
Management of the Risk Management Framework (including administration of
the Risk Shield system)
Developed e-learning solutions in Moodle
BearingPoint Management and Technology Consultants (formerly
KPMG Consulting)
June 2008 June 2009
Senior Business Consultant Financial Services Practice
Developed detailed client proposal presentation material, along with process
evaluation documentation and internal procedures documents. Evaluated client
requirements and researched BearingPoint in-house solutions. Completed individual
engagements as the Project Manager.
Developed Project Plans
Completed Business Process Management (BPM)
Created process documentation
Developed marketing material
Developed Project Management Office (PMO) requirements
Calibre Financial Services Pty Limited
March 2005 June 2008
Head of Product
Researched, developed and project managed new products into the market.
Developed internal procedures and documentation, development of program
documentation. Lead process development and other projects involving technology
solutions. Strong liaison with external suppliers, including Corporate Solicitors,
Institutional Banking staff and Panel Solicitors. Taking sole responsibility for projects.
Developed new products from conceptual stage through to end delivery
Residential Home Loans
0% LinkLoan MasterCard
Evaluated credit card offering and developed detailed card management
programs
Managed development and implementation of projects
Evaluated risk and product pricing
Analysed and implemented process changes to improve business workflows
internally and to enhance the customer experience
User acceptance testing (UAT)
Developed marketing material
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Andrew Brien
E-mail: ******@***********.***
Mobile: 042*-***-***
Australian Mortgage Securities Ltd (AMS)
September 2002 March 2005
Head of Projects and Product Development
Head of Projects and Product Development department from October 2004.
Researched and developed new products and enhanced existing products. Worked
with the Sales Team and other business units to stay ahead of the competition and
achieve profit objectives. Lead process re-engineering and other projects involving
technology solutions. Strong liaison within other departments of the organisation.
Taking sole responsibility for projects.
Developed new products from conceptual stage through to end delivery
Managed development and implementation of projects
Evaluated risk and product pricing
Analysed and implemented process changes to improve business workflows
internally and to enhance the customer experience
Maintained a good working relationships with IT, Legal, Marketing and other
business departments/personnel through frequent face to face contact
User acceptance testing (UAT)
Conducted training and presentations (including development of training material)
Management of American Express Card Program
Completed eight credit card direct mails (including single direct mail of over
14,000 items)
ING Bank
May 2000 September 2002
Internal Audit Manager, Risk Management
Responsible for the timely and accurate auditing of credit files. Concentrating on
external partners, audits were undertaken at the Head office of the partner.
Completed two external audits and one internal audit
Completed written reports for Risk Management evaluating proposed process
change
Business Analysis (Workflow Project Team)
The objective of the Workflow Project Team was to implement a new front-end
system that complements and enhances existing business processes and work
practices.
Developed a detailed understanding of the Mortgage Operations of ING Bank
Interviewed staff within Mortgage Operations
Completed Process Maps
Operations Manager, Mortgage Manager Funding Program
Responsible for the ongoing operational issues within the Mortgage Manager
Funding Program including:
Day to day management of eight staff (including recruitment and performance
reviews)
Management of the program Modules and Information Updates
Supervision of the data entry, administration and settlement staff
Development of business requirements and internal procedure documents
Development of manual processes, including communication, data entry, the
settlement processes and post settlement management processes
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Andrew Brien
E-mail: ******@***********.***
Mobile: 042*-***-***
Creation of the Mortgage Manager Reporting system within Access
Completed training of over 200 Mortgage Manager staff (including 9 Interstate
training sections)
Developed the Arrears Management Process
Maintained relationships with key Managers, and their Credit and Operational
staff
During my time within Mortgage Manager Funding the lending book grew from $55
million to $1.1 billion. I gained a detailed understand of the Mortgage Management
Process having both developed much of the ING Bank processes and having visited
most of the Mortgage Managers and reviewed their internal processes.
Qualifications
National Certificate of Business Studies (now referred to as the Diploma in
Business )
Certificate of Banking
Certificate in Management
Project Management Methodologies
I have a details understanding of the following Project Management Methodologies:
Prince2
BearingPoint Proven Course (formerly KPMG Consulting)
Computer Skills
Computer literate in:
Word Gantt Project
Excel SmartDraw
Access Adobe Writer
Power-point Quicken Business Accounting
Publisher Sugar CRM
Visio ACT!
MS Project Moodle (Course Management System)
Outlook Risk Shield
SharePoint Serif PagePlus
Other Qualifications
Mortgage & Finance Association of Australia (MFAA) Initial Compliance Pack
Mortgage & Finance Association of Australia (MFAA) Anti-Money
Laundering/Counter Terrorism Financing
Advanced Toastmaster Bronze, ATM-B
Competent Toastmaster, CTM
Competent Leader, CL
Interests & Hobbies
Toastmasters
Additional Information
Drivers licence
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