Resume - Daniel Maldonado, Jr - Sr. Program / Project, BA, QA and Sourcing Manager

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Professional Background

Accomplished senior business, technology and management consultant with over 20 years experience facilitating

successful development and deployment of strategic and tactical plans 'for' and 'on-behalf' of commercial-businesses,

government and technology solution firms.

Sr. Project, Program and Portfolio Manager: (MS Project / Server, MPMM, Clarity, HP PPM, PPM/ OPM3, RedMine,

Base-Camp, Work Space): Seasoned business and technology management consultant with tier ONE, Global, Multi

Industry, and PMO [operational] experience; managing hi-risk, hi-profile - critical initiatives; within highly fragmented and fast-

paced (chaotic) enviorements. Well versed and experienced in the management of multiple [on-going] projects and resource

simultaneously; to include vendors, 3rd party, and offshore team activities. Experienced in the creation and/or housing-

management of all documents/artifacts pertinent to the governance and management of [all] project phases and cycles; (e.g.

Project Charter, Business Case, Feasibility Study, Project Plan, Communication Plan, Acceptance Plan, Financial Plan,

Resource Plan, etc ). Well versed in 5-areas of SDLC methodologies (Agile, RUP, RAD, Spiral and Waterfall) and various

Project, Program and Portfolio tools/applications (e.g. HP PPM, Clarity, RedMine, SharePoint, etc). Veteran of multiple end-

to-end and specialized project initiatives including project resolution and triage engagements; strategic planning and tactical

execution; project assessment, corporate actions, merger and acquisition, transition, system integration, reengineering, vendor

bid process management, documentation, business transformation, compliance and certification. Highly skilled and

experienced in business process and relationship management activities to include: facilitation of multi-departmental and

one-on-one activities; tiger-team sessions, project resolution management initiatives, JAD sessions, strategic and financial

planning; contract/SLA negotiations, arbitration, process reengineering and risk management

Senior Business Analyst: (RequisitePro, Enterprise Architect, Smart Draw, Visio, Excel, PowerPoint, MS Office Suite)

highly skilled and well suited for complex and/or difficult BA / BSA initiatives in where strong business, analytical and

organizational skills are required to [help] uncover, document and provide a consensus- driven, strategic road map for tactical

deployment . Instrumental in planning, soliciting, interpreting and depicting pain-points into business requirements for

solicitation of product/services, visioning, developmental and/or reengineering initiatives. Highly effective in information

gathering and assessment; as well, as in the use of such gathered information to develop and/or deliver 'structured' functional

and technical documentation/drawings needed to assist in reaching consensus amongst stakeholders -and providing analysis

through future state. Additional experience, skills and tools in this area include; Joint Application and Requirement

Development (JAD/JRD) sessions, BRD, FRD, FSD, UML, VISIO, Use Case and Requirement Modeling; Business

Justification development, Feasibility Studies; Solution Assessment and Validation; SDLC (Agile, RUP, RAD, Waterfall and

Spiral) - requirement planning and management; business process improvement, documentation and design-development of

current and future state, workflows and/or business data (workflow) architecture.

Vendor, Product Selection, Procurement, Strategic Sourcing and Vendor Management: Well versed in the development,

execution and management of campaign initiatives associated with the evaluation / proposition of outsourcing [BPO] services;

and/or vendor product selection management operations otherwise known as strategic sourcing. Experience in ROI

development, assessment and risk / cost analysis; including the capturing of requirements and converting of such data into

RFI/RFQ/RFP documents for bid, Contract, SLA, Vendor Score-Card and POC processes.

Seasoned QA Manager, Planner and Process engineer with full lifecycle test planning and document preparation expertise.

Experience in the planning and development of QA test practices /disciplines, initiatives, and documentation; including, but

not limited to; plan, strategy, calendar, logs, artifacts, scripts, test cases, incident (bug) reporting (forms and processes),

regression testing, test training, mentoring and management; as well, as seeing through all levels of testing associated with;

conversion, unit, interface, integration, system, UAT, performance and security testing.

Domain Expertise: Education, Digital Media / Publishing, Financial / Banking Services, Health Care, Insurance, Pharmaceutical,

Hospitals/Nursing Facilities; Hotel (Hospitality), Food & Beverage, Wholesale/Warehouse/Shipping; Legal, Labor, Office Automations,

Document Management Service Bureaus, Technology Solution Companies (Sales, Services, Support and Operations) On and

Offshore.

Technical Skills

SDLC: Agile, SCRUM, RAD, RUP, Waterfall and Spiral

Project Management & Collaboration Systems: MS Project Server, RedMine, SharePoint

Project, Program & Portfolio Management Tools (PPM): Clarity, HP PPM, RedMine, Work Space, Project-Open

Portal / Website Development - Experience

Well versed and experienced in the drafting of strategic and tactical plans - for the planning, design, integration, deployment,

customization, reengineering and testing of various types of portal / website (i.e. Corporate, Social Networking, Healthcare,

Educational, Gaming, News Sites, Ecommerce, Content and Brand) - with focus specialization in process design creation -

User Experience development (UX/UI) and integration of 3rd party service/systems/appliances; This to include (where needed)

delivery of Style Guides, Wireframe, Discovery, Development timelines, activities and artifacts - (see systems/application

below)

Daniel Maldonado - PO Box 5135 Weehawken, NJ 07086 (C) 646-***-**** (H) 646-***-**** 1 of 5

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Resume - Daniel Maldonado, Jr - Sr. Program / Project, BA, QA and Sourcing Manager

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System/Application Development/Reengineering/Acquisition - Experience

Well versed and experienced in the drafting of strategic and tactical plans - for the building, purchasing, visioning, integration,

deployment, customization, reengineering, uprooting, procurement, replacement and testing of both home-grown and Custom-

Off-The-Shelve Systems (COTS), such as: :

1. ERP: PeopleSoft (HRC 9.0/FMS/SCM), SAP (SD/MM/FICO/SCM), Siebel (CRM) & Oracle (Financial)

2. CMS: MS Dynamic, Documentum, Word Press, Drupal, Paper Vision, File-bound, RedMine, Story, Sharepoint

3. (Trading) Order Management Systems (OMS) - EzeCastle

4. Subscription Management System (SMS) - Think Subscription (now Digital River)

5. Portal Builder: TIBCO

6. CRM: Sales Force Automation (SFA), Siebel, ACT & Goldmine

7. Financial / Banking Systems: Mass90, Oracle Financials, Peachtree

8. Financial Services/Feeds: Bloomberg, Markit, Reuters, Wall Street On-Demand, CNBC

9. Payment Systems & Aggregators: PayPal, mBlox, End2End, Netsize, Mindmatics;

10. Ecommerce Systems: Revenue/Subscription Management, Responsys, Google Analytics, Webtrends

11. Other Systems: Banking / Financial, Treasury, Legal Case Management, (Hotel) Property Management Systems (PMS),

Workflow, Inventory, Accounting, Billing, Inventory, EDI, Supply Chain Management, POS Systems

Technology Knowledge / Engagements:

Database Conversion & Migration (SQL 2005, Oracle & PeopleSoft Enterprise HRC 9.0), Data Warehouse, Data Analysis,

Corporate Actions, Business Transformation, Release Management, System/Software Development, Modification,

Customization, Integration/Deployment, Front/Middle/Back Office Operations, Treasury Services / Portals, Change

Management, BPO Services, eCommerce (B2B, B2C, B2G), Business Process Documentation, Technical Writing, Modeling

& Re/Engineering, Full Lifecycle Application Development, User Centric Development, UX, UI, IA (Design Documents / Style

Guides / Wireframe), Data Storage and Management, Project Outsourcing (On & Offshore), Information Assurance,

Business Continuity & Resource Planning, Managed Network & Technology Services, End User Training and Training

Development, Web Technologies; Procurement Operations and Management Services, System Integration, .NET, Visual

Basic, RSS, API, MS Project Server, Enterprise Collaboration, Community Software, Risk Management, Security Compliance,

Information Assurance (e.g. SOX, SAS70), Information Security, PCI, Asset Management & Tagging, Credit Card Processing

and Merchant Services,

Experience

First New York Securities (Hedge Fund) - New York City July 2011 Present

Industry: Financial, Securities Brokerage

Project: (Implementation) Trade Order Management System

Role: (Consultant) Senior Program / Project Manager / Business System Analyst

Scope: Engaged, mid-stream, to oversee, drive and gain control over the planning, set-up, configuration and end-to-end, roll-out, of a

Trade Order Management System (OMS) in an environment, with over 300-traders; in where the strategic phase of the project was

loosely executed and NO PREVIOUS OMS existed (fast paced- chaotic environment)

Responsible for assessing state-of-project and helping craft NEW plan to put project back on track worked extensively with

stakeholders, operations (back-office), IT and vendors to understand work and processes -in-place vs. delayed; helped document and

reengineered work streams to facilitate delivery of delayed deliverables and activities help devise and execute work-around to

overcome deficiencies in critical areas as well, as provide documentation, support and oversight in other areas such as; post

implementation, training, data maintenance, on-boarding, performance, date-feed, etc.

Project required understanding of; risk and exposure; trade-flow, desk and order management, exchange, platform, and asset class

knowledge a working understanding of setting-up/configuring [a] new [Trade] Order Management System (OMS) Security Master;

Broker, Trader Information, prime Broker, CITCO, Traded Securities, Broker Commission, Exchange Fee s, Allocation, Destination

Station Requests; FIX Messaging/Mapping, UUID, Data Feed, Pricing, Analytics, - and be capable of understanding/driving and helping

create [a/the] workflow process for getting trades from the execution point, through the OMS, to the back-office (Citco) resulting in an

EOD file at night and SOD file in the morning.

GE Capital (Treasury) - Stamford CT March 2011 July 2011

Industry: Financial, Treasury Services

Project: Treasury Portal

Role: (Consultant) Senior Program / Project Manager / Business System Analyst

Scope: Structured PMO Environment - Retained by IT to take-over, and oversee, process and articulate an end-state vision, while

managing the ground-up design, development, and implementation of a [treasury] web portal / content management system (CMS),

using pre-selected technologies and 3rd party services (i.e. TIBCO, WordPress, Omniture, Wall Street ON-Demand, CNBC, Reuters,

Bloomberg),

Daniel Maldonado - PO Box 5135 Weehawken, NJ 07086 (C) 646-***-**** (H) 646-***-**** 2 of 5

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Resume - Daniel Maldonado, Jr - Sr. Program / Project, BA, QA and Sourcing Manager

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Responsible for planning and managing conversations between [the] creative design team and senior business / product owners (i.e.

FX, Commodities, Sovereign Risk, Short & Long Term Funding, Legal, Policies, Compliance, Finance, Risk Management, etc.)

to help drive [the] future vision for service/product representation and placement.

Helped established and developed roadmaps, benchmarks, and frameworks around integration, security and data management;

additionally, responsible for managing project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution, internal and

external communications, and closure for all project work related to the Treasury Business Interface program.

Manage Multiple projects including integrations of new and existing applications into the Treasury Portal

Created and expanded operating frameworks with Architecture, Data Management and EDW teams to foster and promote

well-integrated solutions

Drove platform simplification and team collaboration

Ensure compliance with the project management methodologies and Project Management Office processes and standards

Ensures compliance of application release management, outage management and change control processes and standards

Responsible for creating and maintaining project documentation, including project charter, requirements, conceptual design,

test plans, schedules, and presentations

Oversaw application development (including both functional and technical design work

Health Now Blue Cross Blue Shield, Buffalo and Florida Sept 2010 Feb 2011

Industry: Health Insurance

Project: Systems Development, Process Reengineering and Automation

Role: (Consultant) Senior Business & Systems Analyst / QA Manager

Scope: Engaged through consultancy group (Meridian Technologies, Inc) to perform as a Business/Systems Analyst for multiple

projects - responsible for analyzing and accessing state of current artifacts to determine, plan and mitigate required work to complete

deliverables to client and move into QA. Executed internal functional requirement and use-case audit/review to facilitate \ delivery of

[accurate] technical design documents for built phase; facilitated discussions with [client] senior-leadership and stakeholder to inform,

elicit [information] and carryout exercises pertinent to the creation and refinement of artifacts. Heavy client-facing activities with

development teams and senior stakeholders - oversaw planning of QA via HP Quality Center.

Standard and Poor s, New York City Jan 2010 Sept 2010

Industry: Financial, Credit Ratings Company (NRSRO)

Project: (PMO) - SEC Compliance

Role: (Consultant) Senior Program Manager / Business & Systems Analyst

Scope: Engaged through project management office (PMO) to work with Chief Compliance Officer in providing BA and PM support

of IT and SEC compliance projects via SPE (S&P Engineering) and Agile methodology.

Responsible for understanding and disseminating project [SEC] regulations being addressed; while providing clarification/direction of

these to deployment team for strategic planning and alignment of initiative; responsible for capturing of information and data to assess

stakeholder [project] vision while facilitating project initiation, and commencement of SPE engineering cycle as required for all

projects by S&P PMO. Planned and execute BA/PM activities to coordinate the creation of [a] project proposal (e.g. scope, business

case, risk, personnel, value, ROI, financial deck; etc), to present, solicited and secure full or partial project funding from Rapid-

Response-Team (RRT), comprised of Senior (S&P) Business and Technology Management Personnel (CIO, CTO, CFO, etc)

Responsible for delivering - documenting and providing a consensus- driven, strategic road map for tactical deployment of all

initiatives within the program portfolio; planned, solicited, interpreted and depicted pain-points into business requirements for

development and execution of visioning session(s). Parlayed [all] captured information to develop and deliver 'structured' functional and

technical documentation/drawings needed to assist in facilitating dialogues amongst stakeholders -and provided analysis through future

state. Additional work included Joint Application and Requirement Development (JAD/JRD) sessions, BRD, FRD, FSD, UML, VISIO,

Use Case and Requirement Modeling; Business Justification development, Feasibility Studies; Solution Assessment and validation;

requirement planning and management; business process improvement documentation, and design-development of current and future

state topology and/or business data (workflow) architecture.

Dow Jones and Company, Princeton, NJ Sept. 2009 Dec 2009

Industry: Financial, Market Data & Business News / Information

Project: (PMO) - Strategic Sourcing, Transition and Vendor Management

Role: (Consultant) Senior Program Manager / Business & Systems Analyst

Scope: Engaged by the Strategic Sourcing, PMO division to spearhead and provide business analysis and steady state management

of day-to-day [awarded] business, deliverables and vendor operations for multiple on-going BPO initiatives. This role would entail the

oversight and management of initiatives on two fronts; (1) BA Role: The development and management of RFP competitive bid

processes, procedures and campaigns to solicit responses from TOP tier vendors for the outsourcing of internal operation to an

external entities; (2) Project Management: The oversight and management of activities, resources and multiple on-going projects,

valued upwards of $25Million dollars, to secure project plan compliance, contracted SLA deliverables, and smooth transition of

operations from internal to external source(s). Sampling of ongoing managed projects included: HR PeopleSoft Conversion and

Data Migration,, QA Testing, PeopleSoft and Chrystal Report Writing Campaign, Market Data Initiative, ERP (PeopleSoft, SAP),

Outsourcing (BPO), Strategic Sourcing, Contract / SLA Preparation.

Pearson, Boston, MA Apr. 2008 Sept. 2009

Daniel Maldonado - PO Box 5135 Weehawken, NJ 07086 (C) 646-***-**** (H) 646-***-**** 3 of 5

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Resume - Daniel Maldonado, Jr - Sr. Program / Project, BA, QA and Sourcing Manager

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Industry: Publishing, Digital Media Education Division

Project: (PMO) eCommerce / Subscription Management System / CRM

Role: (Consultant) Senior Project and QA Manager / Business & Systems Analyst

Scope: eCommerce / Subscription Management System Project - Engaged to devised and spearhead end-to-end (strategic & tactical)

initiative for the purposes of identifying best-route to replace existing content and revenue / subscription management system for

NINE (high-visited) premium gaming, educational and content websites; tasked with facilitating, interfacing and managing all front,

middle and back office operations/information; including: content/database management, administrative tools, payment gateway, batch

and sweep processes; web marketing and email tools; including PCI, COPPA & Corporate Security Compliance, API s and interfaces

rd

to multiple 3 party system/ services

Responsibilities would require and include The development, facilitation and execution of all activities / roles required, of a Senior BA,

PM, Strategic Sourcing Director and QA Manager during a full life-cycle of the project.

Senior Business & Systems Analyst: Carried out all activities required of a BA to initiate project, establish a high-level

requirement; drill down and document both a future state and business requirement document; achieved consensus for both

information and plan of action.

Strategic Sourcing Director: Devised and carried-out a competitive bid campaign, aimed at soliciting RFI responses, from

vendors, to furnish product, resources and services for replacement of our existing subscription management system

Program/ Project Manager: Facilitated, devised and managed all documentation and activities required of a Senior

Program/Project Manager to commence and see through completion tactical phase of projects; including the management of

both internal, external and vendor resources.

QA Manager: Facilitated, devised and managed the preparation of all documents and activities required of a QA Manager to

commence and see through completion of a complex and comprehensive (end-to-end) QA effort; which would included;

smoke, database, unit, interface, black box, integration, system. UAT and security testing. All efforts would be competed via

both manual and automated fashion; using both ON and OFF shore resources

OTHER: Assisted in the planning and execution of a NEW Data Warehouse; Scrubbing, Migrating and Validation of Data as

well, as the building and implementation of newly developed API s and interfaces to numerous new/old systems and back

office processes.

GHI (Group Health Insurance), New York, NY Dec 2006 Mar 2008

Industry: Insurance, Health

Project: (PMO) Ecommerce Web Portal Initiative HTML to .NET Migration

Role: (Consultant) Senior Business & Systems Analyst

Scope: eCommerce, Web Portal Initiative aimed at re/hauling and enhancing corporate web/internet portal and services for the

purpose of increasing membership use (MOS) and Provider/Broker (POS) membership business activities. Responsibilities would

include: Migration validation from HTML to .NET platform; QA Testing, documentation of existing & desired To Be ported

functionalities; expanded member data collection processes, member incentive programs, provider bookkeeping, electronic enrollment

verification process, improve electronic communication with members and elimination of paper transactions for both members and

providers. Additional responsibility would include spearheading development and implementation of credit-card and check payment

billing system for online and reoccurring check and credit card (membership) payment services to include developing architecture,

web-screen access, security, workflow and identifying/mapping of new and existing data sources.

JP Morgan Chase, New York, NY May 2005 Dec 2006

Industry: Financial / Banking Treasury Services

Project: (PMO) Collateral Management Cash, Derivatives, Securities and Broker Dealer

Role: (Consultant) Project Manager / Business & Systems Analyst

Scope: Global Collateral Management BDAA Initiative (Business Development Application Architecture) engaged to assist in (1)

identifying, documenting and validating the current state architecture, systems and work flow model of existing collateral management

engines, for multiple business lines and operations, within the divisions of treasuries and securities (2) Analysis and reengineering of

current state architecture, application(s), datastores and application data-flow, to document and provide blue-print for facilitating the

building of a NEW Future State consolidated (GCE) Global Collateral Engine, for the US (WHEM), UK (EMEA) and Asia (APEC)

Markets (3) eliciting and documentation of all business requirements to help provide direction and delivery model for both tactical and

strategic phases over the course of 3-5-year evolution.

Other: Heavy business analysis, information gathering, validation and assessment of current state architecture, systems, application

data flow, functionalities, organizational pain-points, Cost of Ownership (COS) and numerous other areas, to include, the assessment

and analysis of over 75 systems and their individual functionalities. The uncovering and identifying of redundant, common and unique

applications, to include; needed functionalities and business processes - shared across multiple business lines; collectively to provide

for the ability to identify and provide recommendations consistent with consolidating, decommissioning, enhancing or decoupling

functionalities of applications for the purpose of driving new vision and frame-work of future state model.

1

ATIBA Technology Solutions, Inc., Moscow, PA Oct. 2003 May 2005

Industry: Professional Services, IT

Project: Business Transformation

Role: (Consultant) Senior Business & Systems Analyst / Management Consultant

Daniel Maldonado - PO Box 5135 Weehawken, NJ 07086 (C) 646-***-**** (H) 646-***-**** 4 of 5

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Resume - Daniel Maldonado, Jr - Sr. Program / Project, BA, QA and Sourcing Manager

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Scope: Business analyst/sales & management consultant, engaged to evaluate, recommend and oversee the rebuilding of

organizations technology, management and sales operations; technology offerings, methodology, tools, practices and day forward

operational/marketing strategy; to include the re-launching of all (new) company(s) operations, departments and go-to-market plans.

Identified, formulated and planned the development and launching of over 10-CORE practices, with complex technology/business

strategies and marketing campaigns; to be collectively re-branded and offered under the unique umbrella of a Chief Technology

Counsel firm. Managed and participated in a variety of projects including: eCommerce, CRM/Workflow Systems, QA Testing,

CMS (Enterprise, Document, Media), ERP (PeopleSoft, SAP) Outsourcing (BPO), Implementation of financial systems; Technology

Risk, Management & Advisory Services, Managed Services (Network & Technology Operations), *Contract Staffing, *(IA) Information

Assurance Services, XML/RSS Technology Services, (IS) Information Security, SMB Technology Services, *(BC) Business Resumption

& Continuity Planning, Newsletter & Email Marketing Services, and On-Demand Services (CSO / CPO / CISO /COO / CTO / CIO)

1

MTI (Management Technology Incorporated), New York, NY Apr 2003 Oct 2003

Industry: Professional Services, IT Government Services

Project: Business Transformation

Role: (Consultant) Senior Business Analyst / Management Consultant

Scope: Engaged to identify, develop and carry out the building and restructuring of several new and ongoing practices; to include: the

development, staffing, implementation and launching of a staffing component, and restructuring of an existing Information Assurance

(SOX, ISO and SAS70) and Business Continuity practice, for [continued] use in both the federal and commercial actions.

1

IPT - Information Processing Technologies, Inc., Rahway, NJ Mar 2002 Mar 2003

Industry: Professional Services, Document Management Service Bureau

Project: Business Transformation

Role: (Consultant) Senior Business Analyst / Management Consultant

Scope: 30 year old -Premier Document Management / Service Bureau with CORE practices in Back-Office Scanning (Digital

Conversion), Business Information Services, Information Management Services and Records Management. Engaged to assist in the

re-branding & reorganization of operations, image and company offerings to reflect on-going development efforts of NEW state-of-the-

art technology and best practices discipline.

1

Atlantic Business Products, New York, NY Feb 2001 Feb 2002

Industry: Imaging & Office Automation

Project: Business Transformation

Role: (Consultant) Senior Business Analyst / Management Consultant

Scope: Contracted to spearhead the evaluation of operations and personnel within the IT Network Services Division to make

recommendations consistent with current trend markets, offerings, practices and support mechanisms of these to include resource

utilization, methodology documentation and preparation for PRE & POST presentation of projects and deployment. Amongst

processes reviewed were Pre-Sales engineering, Proposal presentation & practice, Project Risk & Management, Vendor Selection

processes, Scope of Work & Contract development; Help Desk services, practices and offerings. Reviewed and implemented various

NEW services through disciplines in areas such as: (MSP) Network Managed Services (N-Able), (MSSP) Managed Security Solutions,

Staff Augmentation and Off-Site Data storage practice. In the areas of Marketing and sales; coordinated development & deployment of

NEW Website, brochures, hand-outs initiative for NEW department known as Client Relationship Management ; up-selling practice

methodology to include the capturing of additional revenue streams within existing 18,000 Plus client base and initiative for moving

towards fortune 1000 offerings. Managed and participated in a variety of projects including: CRM/Workflow Systems, eCommerce,

CMS (Enterprise, Document, Media), QA Testing, ERP (PeopleSoft, SAP) Outsourcing (BPO), Strategic Sourcing, Pre-Sales

engineering, Proposal presentation & practice, Project Risk & Management, Vendor Selection processes, Scope of Work & Contract

development; Help Desk services, practices and offerings. Reviewed and implemented various NEW services through disciplines in

areas such as: (MSP) Network Managed Services (N-Able), (MSSP) Managed Security Solutions, Staff Augmentation and Off-Site Data

storage practice.

1

Software International, Inc., Somerset NJ Apr 1995 - Jan 2001

Industry: Professional Services, IT

Role: (Perm Employment) Vice President

Scope: Engaged in the role of VP, for the purposes of collaborating and assisting in the restructuring of organizations presence,

offerings, image, technology practice/methodology and marketing/sales practices/strategy; to include, the positioning and campaign

sales/marketing strategy of the organizations ability to shift into a full-fledge Professional Services firm (Previously a Staff

Augmentation Company) and ultimately attain the status of a Public Trading Company. Managed and participated in a variety of

projects including: CRM/Workflow Systems, CMS (Enterprise, Document, Media), QA Testing, ERP (PeopleSoft, SAP, Oracle)

Outsourcing (BPO), Implementation of billing and financial systems; (IA) Information Assurance Services, Application enhancement &

modification, resolution services and full lifecycle application development services; to include practice disciplines and standardization

of Ecommerce, Web technologies, Information Exchange, HIPPA and Straight Through Processing methodologies both On and/or

Offshore (India, Canada and Mauritius)

Education / Plus

BBA, Business Administration, Universidad de Puerto Rico

Bilingual (Spanish) Fluent

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