Customer Service Sales
Resume:
Title:Account Sales Manager
******@***.***
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NAME: STEPHEN GASS
ADDRESS:
CITY: Bethel
STATE/PROVINCE: PA
ZIP/POSTAL CODE: 19507
COUNTRY: USA
EMAIL: ******@***.***
PHONE: 717-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
STEPHEN P. GASS
159 Fort Henry Rd.
Bethel, PA 19507
******@***.***
Financial Management:
Annual Budgets, Chart of Accounts, Purchasing,
Information Technology
Feasibility Studies and selection of computer equipment for PC/
Mainframe, Computer Functional and Data Requirements Analysis,
Programming, Program Design and Documentation, Operations
Processes and Procedures, Training, Vax/VMS, IBM/VS.
mainframe, PC Installations & Upgrades, Windows 95/98, Lotus,
WordPerfect,Microsoft Products, Word, Excel, Peachtree, World
Wide Web, HTML web page development, Y2k compliance
Operations Management:
Operations Planning, Scheduling, Equipment Purchasing, Quality
Control,
Customer Service, Staffing, Security, TQM
_
INDUSTRY EXPERIENCE
Unified Computer Solutions, Inc
.Bethlehem Pa.10/98 to presentAccount Sales Manager
:Responsible for developingcustom and
proprietary software and hardware sales, pricing proposals and
coordinating client
activity through design stages to completion. Design and recommend
computer
business solutions,PC hardware configurations -server to desktop for
end users.
Eastern Pa Business Journal, Bethlehem Pa.5/97 to 8/98Director of Customer Service and Operations
:Responsible for developing
new
sales, pricing proposals and coordinating sales activities from design
stages to
completion. Developed and managed telemarketing activities, installed
software
and hardware upgrades, and responsible for all staffing and training.
Created and
maintained Company Web pagesvia HTML web page development.
Software Consulting Services, Bethlehem Pa.3/95 to 5/97Regional Sales Manager
:Sales manager for 17 states in the Northeast.
Responsible for developing new software and hardware sales, pricing
proposals and
coordinating client activity through design stages to completion.
Designed and
recommended all PC hardware configurations server to desktop for end
users.
Jetson Direct Mail, Hamburg Pa.3/91 to 3/95Facilities Manager
: Responsible for all Computer Operations,
Management,
Analysis, Problem Determination, Installations, Software, Hardware &
Fiber-optic.
All Computer Hardware Purchasing, Mainframe and PC.Develop, write and
implement user training manuals for Backups, Disaster Recovery and
Computer
Operator/Operations training. Designed and relocated Corporate
Datacenter. PC's,
IBM Mainframes, LAN, WAN, IBM VSE/ESA, JCL, POWER/OS
TeleSTEPHEN P. GASS159 Fort Henry Rd.
(717)***-*****-**********@***.*********, Pa 19507
Page 2
Bethlehem Globe Times, Bethlehem, Pa2/86 to 3/91Manager of Customer Service and Computer Operations
:Responsible for
developing new sales, pricing proposals and coordinating district
manager sales
activities. Computer software support and training. Vax mainframe
Computer
Room Operations and Customer Service support. Staffing.PC Based
Applications
and Support, Schedule Day to Day Computer Operations, Vax Programming,
JCL,
VAX/VMS.
Pentamation Enterprises, Bethlehem Pa.4/84 to 2/86Programmer/ Analyst
: Project Design and Management, Planning and
estimation. COBOL /CICS Programming, VSAM, Manufacturing, Physician
and
Third Party Billing applications. IBM Mainframe
Self-employed
6/80 to 3/84
Fuller Company, Bethlehem, Pa.2/76 to 6/80Programmer/ Analyst
: Project Management, COBOL/CICS Programming,
Manufacturing applications, PICS, Review and Reporting, JCL.
Ametek/US Gauge, Sellersville, Pa.3/66 to 2/76Programmer Cobol
/CICS Programming, RPG I, RPG II, IBM Mainframe,
Manufacturing, PICS, DBOMP,JCL, Computer Operations
EDUCATION
Reading Area Community College,
Reading Pa.1992
Northampton Community College,
Bethlehem, Pa.1985
Electronic Programming Institute,
Philadelphia, Pa.1966
Fountain Hill High School,
Bethlehem, Pa.1960
Military Record:Honorable DischargeUSAF
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