Customer Service Sales

Chavon M James

Email: ********@******************.***

Address:

City: Jamaica

State: NY

Zip: 11436

Country: USA

Phone: 646-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-Oriented, with strong organizational and leadership skills, seeks a position within a company where my experience and education can be used for growth and advancement. Strong communicator with ability to motivate diverse groups to work together Self-motivated with an eagerness to take on new responsibilities. Great Customer Service and communication skills, in both verbal and written. Ability to work with multi-line telephones and heavy experience using cash registers and management of till.

Educational Background:

High School Dipolma from CUNY- York College, New York NY 1/2001 to 11/2012 (Psychology)

Associate's Degree from Borough of Manhattan C.C, New York NY 1/2001 to 11/2012

Job History / Details:

Overview

Detail-Oriented, with strong organizational and leadership skills, seeks a position within a company where my experience and education can be used for growth and advancement. Strong communicator with ability to motivate diverse groups to work together Self-motivated with an eagerness to take on new responsibilities. Great Customer Service and communication skills, in both verbal and written. Ability to work with multi-line telephones and heavy experience using cash registers and management of till.

Professional Value Offered

More than 8 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using both PC and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word,

Ability to train, motivate, and supervise customer service employees.

Work Experience

May 2005 to June 2008

Niketown New York, NY

Visual Merchandising Supervisor

Oversee and participate in execution of seasonal merchandising presentations

Work with management team to ensure product presentation and placement is premium Supervising staff and ensuring everyone is adhering to policy and providing superior customer service to the consumers

Conduct visual presentation and standards training for new hires and associates who need re-training

Being accountable for driving revenue targets in my area of responsibility Provide high level of product expertise Provide superior customer service.

March 2003 to May 2005

Niketown New York, NY

Visual Merchandising Associate

Participate in execution of seasonal merchandising presentations Create and map out floor sets and standards Replicate Visual Toolbox presentations provided by headquarters

Assist with monthly initiatives, installations and product launch set ups

Process and place all new product and replenishment of current

Provide superior customer service.

May 2001 to March 2003

Niketown New York, NY

Associate

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting.

Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

Serve as a product knowledge resource for consumers and entry level associates.

Assist Leads, Senior Associates, and Managers in training entry level associates

Educational Background

2012 CUNY- York College New York, NY

B.A Psychology

Borough of Manhattan C.C New York, NY

Associates Science/ Majoring Human Services

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