Customer Service High School

Deborah Rae Poen

Email: ********@******.***

Address:

City: Willard

State: UT

Zip: 84340

Country: USA

Phone: 435-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain full time employment where I can utilize my customer service skills, leaving room for professional growth.

Educational Background:

High School Dipolma from Bonneville High School, Ogden UT 1/2001 to 6/1989 (General)

Job History / Details:

Summary

To obtain full time employment where I can utilize my customer service skills, leaving room for professional growth.

Highlights

High customer service standards

Service solutions expert

Conflict resolution proficiency

Proficient in customer account software

Strong problem solving ability

Troubleshooting skills

Multi-channel contact center software

Devoted to data integrity

Accomplishments

I have thirteen years experience as a call center representative with the ability to demonstrate teamwork, integrity and unparalleled client satisfaction.

Experience

May 2009 to June 2012

Utah Premier Foreclosure Cleanup Ogden, Utah

Cleaning Specialist

Responsible for removing debris left from foreclosed properties

Responsible for cleaning property making it market ready

Worked directly with banks and realtors with the ability to meet projected deadlines

Critical thinking Knowledge and time management skills

June 2005 to March 2009

Convergys Utah Ogden, Utah

Direct Response Home Agent

Experienced providing customer service via phone, live chat or email

Ability to greet customer in a friendly professional manner to determine the best services available

Prepared accurate and complete customer information and files using time management skills

Provided and delivered excellent knowledge of products and services, while achieving maximum business sales targets

Ability to transfer misdirected customers requests to appropriate party or offer solutions to insure customer satisfaction

Maintained consistent knowledge of products, pricing and promotions through management communication, meetings, and constant training

September 2001 to August 2004

Jacques R Behar, Inc Ogden, Utah

Office Assistant

Highly developed communication skills

Experience answering multiple phone lines and directing calls

Knowledgeable with accounts receivables/payables and payroll

Responsible for keeping accurate and complete financial records

Ability to manage time efficiently

October 1996 to June 2001

America Online, Inc Ogden, Utah

Technical Support Representative

Greeted customers in a courteous, friendly, and professional manner using company policies and procedures

Provided technical support to customers via phone, live chat or email

Answered questions or resolved problems pertaining to online service software

Knowledgeable in handling complaints and conflict management

Education

1989 Bonneville High School Ogden, Utah

High School Diploma General

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