Customer Service Computer Science
Resume:
eric j nguyen
Austin, TX 78705-4048
713-***-**** ****.******@******.***
PGP verification of emails, as well as the latest r sum can be found at eric-nguyen.net.
Last updated July 25, 2012
Career Objective An internship or position in Computer Science that will help to further my understanding and
knowledge of the field, while gaining valuable experience.
Qualifications Excellent problem solving and coding skills
W illing to learn and adapt to new programming languages and methodologies
Dedicated and flexible working in a group environment on projects
More than 8 years of experience maintaining client relations
Familiar with troubleshooting, maintaining, and repairing computers and servers
Skills Programming Batch, C++, Java, Hadoop and other distributed computing frameworks
Collaboration Microsoft SharePoint and Outlook, Kayako Fusion ticket system
Systems Unix, Ubuntu Linux, Windows Client and Server, Macintosh
Applications Eclipse, JCreator, MS Office, Adobe Creative Suite, Symantec & Altiris
Virtualization Citrix XenDesktop and XenApp, VMware Workstation and vSphere Hypervisor
Hardware PCs, Hubs, Routers, Switches, Firewalls, Servers, Wireless Access Points
Education The University of Texas at Austin Austin, TX August 2011 Present
GPA: 3.5 Second-year student (Junior Classification)
University Honors: Spring 2012
Currently pursuing:
Bachelor of Science in Computer Science
Bachelor of Arts in Economics
with Minors in:
Biology
Mathematics
Computer Science coursework:
CS 312 Introduction to Programming
CS 313K Logic, Sets, and Functions
CS 314 Data Structures
M 408C Differential and Integral Calculus
M 408D Sequences, Series, and Multivariable Calculus
M 340L Matrices/Matrix Calculations for CS Majors
M 362K Probability I
Stephen F. Austin High School Sugar Land, TX August 2007 June 2011
Graduated magna cum laude Top 7%
AP Scholar with Distinction
Computer Science I Honors
Final Project: Who Wants to Be a Millionaire recreated in C++
Experience University of Texas at Austin September 2011 Present
Information Systems Computer Technician
Collaboration with other technicians to diagnose and resolve
issues with computers, servers, and network hardware
Collaboration on large projects related to mass-deployment
and troubleshooting
Ensuring smooth day-to-day operations for staff
University of Texas at Austin January 2012 May 2012
Volunteer Note Taker Services for Students with Disabilities
Spring 2012 Semester M 362K (Probability I)
Beauty Choice Salon July 2007 August 2011
Customer Service
Directly interacting with clients
Relaying relevant information on various products and services
Fort Bend County Department of Elections November 2010, May & June 2011
Poll Worker
Directly interacting with voters on Election Day
Setting up poll equipment and maintaining security parameters
Ensuring that the election process remains fair and just
Xstreametronics Computer Caf March 2011 June 2011
Computer Technician
Help resolve technical issues with customer machines
Provide relevant sales advice
Learning unique techniques for diagnosing computer issues
Understanding alternative problem solving methods
Certifications CompTIA A+ CE Certification January 2011 Present
Career ID: COMP001020232952
Organizations The Stephen F. Austin High School Marching Band June 2007 June 2011
Section Leader Flute
Band ranked 9th in the nation; numerous recognitions on the local and national level
Finalist in the drum major selection process
Student Council August 2009 June 2011
Member
Promoting local philanthropic causes and non-profit organizations
Helped encourage school spirit throughout the year
Mu Alpha Theta August 2009 June 2011
Inducted Member
Mathematics Honor Society
Participated in many math competitions
Tutored many students at the local middle school
Interests Current Tech News
Like to follow the news, especially stories geared toward the technology sector
Interpret, follow, and explore findings that continue to shape the Computer Science field
Software Experimentation
Setting up and managing home and small office network
Experimenting with unique network configurations and comparing performance
Testing various client and workstation operating systems to understand their different features
and possible real-world or hobbyist implementations
o W indows Server 2008 R2, Ubuntu Server, FreeNAS, pfSense, OpenVPN, DD-WRT
o VMware vSphere Hypervisor, VMware Workstation, Oracle VirtualBox
Technology Repair and Exploitation
Modify electronic products that I own
Research ways to extend the features of an existing device with open-source and alternate
software
Learn unique ways to repair damaged and broken electronics
References A list of references is provided upon request.
Contact this candidate