Customer Service Administrative Assistant

Phillicia Tankersley

Email: ********@************.***

Address:

City: Hot Springs

State: AR

Zip: 71901

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented and driven Administrative Assistant with 3 years proved expertise in problem solving and managing daily office functions.

Educational Background:

High School Dipolma from Hot Springs High School, Hot Springs AR 1/2001 to 5/2004 (General Studies)

High School Dipolma from National Park Community College, Hot Springs AR 1/2001 to 11/2012

Job History / Details:

Career Overview

Detail-oriented and driven Administrative Assistant with 3 years proved expertise in problem solving and managing daily office functions.

Skill Highlights

Report development

Administrative support

Attention to detail

Employee training and development

Claims appeal procedures

Insurance processing

Filing and data archiving

Online claim submission

Data Entry

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Reporting

Maintained status reports to provide management with updated information for client projects.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

October 2011 to Current

John Gibson Auto Sales Hot Springs, AR

Property Management

Provided efficient customer service to clients. Increased customer loyalty through determined customer service. Prepared and drafted all outgoing correspondence in a timely manner. Oversaw inventory and office supply purchases. Verified claim numbers by communicating with various insurance companies.

June 2010 to September 2011

Express Employment Professionals Hot Springs, AR

Office Management

Created new processes and systems for increasing customer service satisfaction. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Resolved customer questions, issues and complaints.

January 2004 to October 2008

Otis and Sons Refinishing Hot Springs, AR

Accounting & Finance

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Reviewed accountantÆs book entries to ensure accuracy of the G/L. Worked with management to document and offset unusual expense variances in their respective areas. Assisted in the creation of vendor contracts for outside vendors. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Education

2004 Hot Springs High School Hot Springs, AR

General Studies

National Park Community College Hot Springs, AR

Liberal Arts

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