Customer Service Management
Resume:
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Mechanical Eng.
(
E-mail:-,
Summary of Experience:
Two years plus Experience in Software in implementation of ERP and Marketing Systems
Four Years in Customer Service, Marketing, Production, Project Co ordination.
Qualification:
B.E. ( Mechanical Engineering)
Experience:
Organization
From
To
Pennar
Industries
Ltd. Bangalore
April
1999
Till
Date
Inferdata
Systems Pvt.
Ltd.
March
97
April
99
Ador Fontech
Ltd.
Bangalore
June
93
March
97
Skills Profile
Development Tools ABAP / 4, VB.
Operating System Windows NT, Windows 95, Dos
Database MS Access, Oracle 7.0
Others Dbase IV, Tally.
ERP: Implementation in Materials Management (Module) using Visio Toolset.
Customization for Material requirement planning, Vendor evaluation, Purchase,
Internet Transaction Server settings to enable OLTP and OLAP, ATP check using
BAPI objects.
ABAP/4: Value-added skills such as Reports, RFC, ALE, EDI and BDC.
Management / Software.
Basics of three tier Architecture and basics of DATA BASE Usage.
Fundamental to advanced aspects of integrated Enterprise resource Planning.
Quality systems and management.
Project Details
ERP Module ERP for Materials Management and Production Planing
Team Size 4
Platform SAP R/3
Project - SAP to Vendor Interface for Supply
Chain Mgmt. & Logistical Support.
Role &Responsibilities My responsibilities as a SAP Implementation Teem
Member was to Study, as-is & to-be analysis with various scenarios as relevant
to ERP and Implement the best available option.
Description M&M is an Automotive Manufacturing unit. Requirement was to
have communication interface with the existing version of SAP R/3 and the
regular vendors based in India. With minimal software and hard ware support
required at the vendors Place. This is to reduce the time and the Queue build up
at the entrance factory because of the time taken for data entry and inspection
required at the Main gates.
The solution arrived at to minimize the Queue was to Provide link between the
ERP system and the Vendor, enabling the vendor himself to interact with system
appropriately with reasonable security.
ERP Implementation for Nectar Labs.
Module ERP (Production Planing and Materials Management)
Team Size 8
Platform SAP R/3
Project - SAP Implementation for MM & PP .
Successfully implemented SAP for m/s Nectar Labs as training project ...A detailed
Pre implementation as is and to be study was done for Materials Management and
Production Planning.
Technical / Production.
1.High temperature metal wear its prevention and component recovery.
--Deloro Stellite
2.Plasma Spray welding and Applications --La Air liquie (Sulzer Metco)
3.Cold Welding process and Applications. --Nelson Diamant Multi-Metal
SAP Skills: Focused on understanding of SAP functional concepts, and on critical Success factors within SAP
implementations, such as: Objectives for using ERP, as-is / to-be process Definitions, Mapping, customization and thorough
documentation.
Technical: Working knowledge of ABAP/4, Data Dictionary and Function Modules,
Data Models, RFC, ALE, EDI, SAP Script. Created GUI interfaces for various
functional operations. Created excise calculation module to customize SAP to Indian
Conditions. Programmed interfaces to legacy systems for purchase orders, sales
orders, and vendor master records.
Functional: Extensive exposure to MM module, competent in Purchase related
aspects. CBP/MRP + BOM explosion and Inventory Management and Purchase in
MM, leading finally to ATP (Available to Promise) in Sales and distribution.
Experience Profile
I am presently working as Asst. Manager for M/s Pennar Industries Limited in Marketing Systems, Profiles and Components
Division. I'm entrusted with responsibility of developing products and Services as required mainly for the Automotive and
Industrial Construction industry have undertaken total MIS requirement study and charted the action plans and implementation
of the refined systems for MIS.
At Inferdata Systems Pvt. Ltd . We have been customizing ERP system by detailed study of their business process and
practices Analysis. Developing and customizing the relevant features as provided in the Packages.
Earlier I've worked with M/s Ador Fontech Limited as Territory Supervisor (Welding and Allied Services division). In
Application engineering involving interaction and association with CEMENT, STEEL, Mining, Heavy Eng., Sugar Industries.
Catering to the needs of Specialty Welding, Wear Resistance applications and to market services offered by the organization
which primarily included Execution of job works as per formal and informal Job contracts at client's industrial sites in
accordance with the prevailing industrial practices. Plan and foresee man & material availability for work order and contract
execution.
Job Description
The Company:
Pennar Industries Ltd
. is a Profit making Flagship Company of Pennar Group. The company was earlier known as Pennar
Steels Ltd
., Subsequent to Pennar's Acquisition of another steel Manufacturing Company NSL (of Nagarjuna Group) PSL was
re-christened as Pennar Industries Limited. PIL is the largest CR Steel manufacture in South India and the Largest CR Formed
Sections Manufacturer in India. PIL's Primary Products are Cold Rolled Steel, Cold Rolled Steel formed Products and CR
Steel Pressed Components, Automotive Body Sections, ESP Panels, Building Products Such as Pre Fabricated Buildings,
Structurals, Roofing, Decking, Load Bearing Members, etc, and Compressor Shells, Vacuum Boosters, Magneto Cups,
Reclining Seat components etc.
The Job:
The job involves Supply Chain Management and Customer Relation Management with various Automotive and Industrial Units.
Apart from this my responsibility is also to develop
Usage of cold rolled steel and pressed components in Co-ordaining with various OEM industrial units in manufacturing units.
Attending and planning timely Supply / execution of raw material and Quality Matters.
With Additional Responsibility of developing and co-ordinating with our Design and Development teem to cater the Pre
Engineered buildings and Systems such as Rack Supported Ware Houses, Automated Storage And retrieval Systems.
Skills and Training
At PIL - Patancheru.
Trained in Basics and Advanced mechanics of Cold Roll Steel Manufacturing and Cold Roll Formed Sections utilities
and Manufacturing.
Trained in Basic Design, fabrication and erection of Pre-Engineered Buildings and Systems.
Trained in manufacturing and quality control of pressed Components.
At Advani Oerlikon Welding Institute & Training Center
- Madras.
Four weeks comprehensive Training in Welding Technology and Technology and Applications.
Three weeks Training in Reclamation Welding and Alloy Selection.
At Ador Fontech Ltd. Corporate Documentation and Training Center.
Trained in One Week work shop conducted by Personnel of
Nelson Diament Multi-Metal - Germany:
In Cold Welding Process and Techniques.
Sulzer - Metco
USA:
In Plasma Spray & HVOF Welding and Applications
Deloro Stellite Germany:
Height Temperature Metal Wear, its Prevention and Recovery.
At Ador Fontech Ltd. Reclamation Work Shop- Bangalore
Six days work shop on CEMENT, POWER & SUGER Industries Welding Applications conducted by Mr. A.N.
Reddy ( A welding Consultant)
Trained in Computer Software Basics and Management & Manufacturing Packages uses for Business Process control
and interpretations. Conducted by Inferdata Systems Pvt.Ltd.
Brief Description of Major Achievements
At Pennar Industries Ltd.
Devised and Successfully Incorporated Credit Control and Inventory Control benchmarks, For the Material
Supply and Payment Receivables.
Maintained excellent Logistical Control for our Customers in Manufacturing and at the Suppliers. Developed new
Customers for Auto Component and Formed sections manufacturing with estimated potential exceeding Rs 14 to
20 lacs Per Month.
Maintained a functional Customer Complaint And Redressel System which enhanced the customer confidence.
Replies:
) 25599 : E-mail:-, : : Summary of Experience: : Two years plus Experience in Software in implementation of ERP and Marketing Systems : Four Years in Customer Service, Marketing, Production, Project Co ordination. : Qualification: : B.E. ( Mechanical Engineering) : Experience: : : Organization : From : To : Pennar : Industries : Ltd. Bangalore : April : 1999 : Till : Date : Inferdata : Systems Pvt. : Ltd. : March : 97 : April : 99 : Ador Fontech : Ltd. : Bangalore : June : 93 : March : 97 : : Skills Profile : : Development Tools ABAP / 4, VB. : Operating System Windows NT, Windows 95, Dos : Database MS Access, Oracle 7.0 : Others Dbase IV, Tally. : ERP: Implementation in Materials Management (Module) using Visio Toolset. : Customization for Material requirement planning, Vendor evaluation, Purchase, : Internet Transaction Server settings to enable OLTP and OLAP, ATP check using : BAPI objects. : ABAP/4: Value-added skills such as Reports, RFC, ALE, EDI and BDC. : Management / Software. : Basics of three tier Architecture and basics of DATA BASE Usage. : Fundamental to advanced aspects of integrated Enterprise resource Planning. : Quality systems and management. : : Project Details : : ERP Module ERP for Materials Management and Production Planing : Team Size 4 : Platform SAP R/3 : Project - SAP to Vendor Interface for Supply : Chain Mgmt. & Logistical Support. : Role &Responsibilities My responsibilities as a SAP Implementation Teem : Member was to Study, as-is & to-be analysis with various scenarios as relevant : to ERP and Implement the best available option. : Description M&M is an Automotive Manufacturing unit. Requirement was to : have communication interface with the existing version of SAP R/3 and the : regular vendors based in India. With minimal software and hard ware support : required at the vendors Place. This is to reduce the time and the Queue build up : at the entrance factory because of the time taken for data entry and inspection : required at the Main gates. : The solution arrived at to minimize the Queue was to Provide link between the : ERP system and the Vendor, enabling the vendor himself to interact with system : appropriately with reasonable security. : ERP Implementation for Nectar Labs. : Module ERP (Production Planing and Materials Management) : Team Size 8 : Platform SAP R/3 : Project - SAP Implementation for MM & PP . : Successfully implemented SAP for m/s Nectar Labs as training project ...A detailed : Pre implementation as is and to be study was done for Materials Management and : Production Planning. : Technical / Production. : 1.High temperature metal wear its prevention and component recovery. : --Deloro Stellite : 2.Plasma Spray welding and Applications --La Air liquie (Sulzer Metco) : 3.Cold Welding process and Applications. --Nelson Diamant Multi-Metal : SAP Skills: Focused on understanding of SAP functional concepts, and on critical Success factors within SAP : implementations, such as: Objectives for using ERP, as-is / to-be process Definitions, Mapping, customization and thorough : documentation. : Technical: Working knowledge of ABAP/4, Data Dictionary and Function Modules, : Data Models, RFC, ALE, EDI, SAP Script. Created GUI interfaces for various : functional operations. Created excise calculation module to customize SAP to Indian : Conditions. Programmed interfaces to legacy systems for purchase orders, sales : orders, and vendor master records. : Functional: Extensive exposure to MM module, competent in Purchase related : aspects. CBP/MRP + BOM explosion and Inventory Management and Purchase in : MM, leading finally to ATP (Available to Promise) in Sales and distribution. : Experience Profile : : I am presently working as Asst. Manager for M/s Pennar Industries Limited in Marketing Systems, Profiles and Components : Division. I'm entrusted with responsibility of developing products and Services as required mainly for the Automotive and : Industrial Construction industry have undertaken total MIS requirement study and charted the action plans and implementation : of the refined systems for MIS. : At Inferdata Systems Pvt. Ltd . We have been customizing ERP system by detailed study of their business process and : practices Analysis. Developing and customizing the relevant features as provided in the Packages. : Earlier I've worked with M/s Ador Fontech Limited as Territory Supervisor (Welding and Allied Services division). In : Application engineering involving interaction and association with CEMENT, STEEL, Mining, Heavy Eng., Sugar Industries. : Catering to the needs of Specialty Welding, Wear Resistance applications and to market services offered by the organization : which primarily included Execution of job works as per formal and informal Job contracts at client's industrial sites in : accordance with the prevailing industrial practices. Plan and foresee man & material availability for work order and contract : execution. : : Job Description : : The Company: : Pennar Industries Ltd. is a Profit making Flagship Company of Pennar Group. The company was earlier known as Pennar : Steels Ltd., Subsequent to Pennar's Acquisition of another steel Manufacturing Company NSL (of Nagarjuna Group) PSL was : re-christened as Pennar Industries Limited. PIL is the largest CR Steel manufacture in South India and the Largest CR Formed : Sections Manufacturer in India. PIL's Primary Products are Cold Rolled Steel, Cold Rolled Steel formed Products and CR : Steel Pressed Components, Automotive Body Sections, ESP Panels, Building Products Such as Pre Fabricated Buildings, : Structurals, Roofing, Decking, Load Bearing Members, etc, and Compressor Shells, Vacuum Boosters, Magneto Cups, : Reclining Seat components etc. : The Job: : The job involves Supply Chain Management and Customer Relation Management with various Automotive and Industrial Units. : Apart from this my responsibility is also to develop : Usage of cold rolled steel and pressed components in Co-ordaining with various OEM industrial units in manufacturing units. : Attending and planning timely Supply / execution of raw material and Quality Matters. : With Additional Responsibility of developing and co-ordinating with our Design and Development teem to cater the Pre : Engineered buildings and Systems such as Rack Supported Ware Houses, Automated Storage And retrieval Systems. : : Skills and Training : : At PIL - Patancheru. : Trained in Basics and Advanced mechanics of Cold Roll Steel Manufacturing and Cold Roll Formed Sections utilities : and Manufacturing. : Trained in Basic Design, fabrication and erection of Pre-Engineered Buildings and Systems. : Trained in manufacturing and quality control of pressed Components. : At Advani Oerlikon Welding Institute & Training Center - Madras. : Four weeks comprehensive Training in Welding Technology and Technology and Applications. : Three weeks Training in Reclamation Welding and Alloy Selection. : At Ador Fontech Ltd. Corporate Documentation and Training Center. : Trained in One Week work shop conducted by Personnel of : Nelson Diament Multi-Metal - Germany: : In Cold Welding Process and Techniques. : Sulzer - Metco
USA:
: In Plasma Spray & HVOF Welding and Applications : Deloro Stellite Germany: : Height Temperature Metal Wear, its Prevention and Recovery. : At Ador Fontech Ltd. Reclamation Work Shop- Bangalore : Six days work shop on CEMENT, POWER & SUGER Industries Welding Applications conducted by Mr. A.N. : Reddy ( A welding Consultant) : Trained in Computer Software Basics and Management & Manufacturing Packages uses for Business Process control : and interpretations. Conducted by Inferdata Systems Pvt.Ltd. : : Brief Description of Major Achievements : : At Pennar Industries Ltd. : Devised and Successfully Incorporated Credit Control and Inventory Control benchmarks, For the Material : Supply and Payment Receivables. : Maintained excellent Logistical Control for our Customers in Manufacturing and at the Suppliers. Developed new : Customers for Auto Component and Formed sections manufacturing with estimated potential exceeding Rs 14 to : 20 lacs Per Month. : Maintained a functional Customer Complaint And Redressel System which enhanced the customer confidence.
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