Manager Sales

Christopher Libby

Email: ********@***********.***

Address:

City: Chicago

State: IL

Zip: 60647

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

General Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting and achieving high expectations and raising service standards. I'm a Certified Sommelier, experienced business owner and have achieved success in managing multiple locations, departments, and people.

Educational Background:

High School Dipolma from University of Kansas, Lawrence KS 1/2001 to 8/1993 (Communication Studies)

Job History / Details:

Summary

General Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting and achieving high expectations and raising service standards. I'm a Certified Sommelier, experienced business owner and have achieved success in managing multiple locations, departments, and people.

Highlights

ServeSafe Certified Chicago

Bassett Certified

Certified Sommelier

Certified Trainer for the One Minute Manager

Certified Trainer 7 Habits of Highly Effective People

Strong leader

Hiring and training

Operations management

Process driven

Results oriented

Fun energy

Experience

July 2011 to Current

StoreFront Company Chicago, IL

General Manager

I worked closely with ownership and chef partner to build out and open a new concept in the hip Wicker Park neighborhood of Chicago. In this position I work with Chef Bryan Moscatello (responsible for food cost) to develop the dinner menu and custom cocktails based on a farm cuisine, modern cooking approach. As a Sommelier, I buy and manage all wine, liquor and beer (24 percentage sales). My General Manager responsibilities include processing and managing payroll (19 percentage sales), hiring and training employees and managers. Additionally I manage expenses and consumables. On a monthly basis I meet with Wagstaff PR to discuss and implement strategies and tactics to help the media drive customers to our restaurant. My daily goal is to touch every table that dines with us. We recently received Michelin's Bib Gourmand status.

February 2010 to Current

Life's A Cabernet Chicago, IL

Owner and Sommelier

I'm the owner of a great wine shop that has taken on a life of its own. In less than two years I've managed to drive sales higher than a wine shop down the street that's been open for 5 years, (they are now going out of business). This was accomplished by hosting innovative tastings, successfully marketing and promoting a lucrative wine and chocolate pairing promotion. Additionally, by listening to my customers, we've expanded our craft spirits and craft beers which now account for over 25 percentage of sales. Finally, I hired and trained the right people to run the business while I'm absent.

February 2002 to November 2010

Topher, Inc. Darien, IL

Owner/Operator

Owner operator of multiple Merlin Muffler and Brake locations. I managed to increase sales by over 30 percentage in my locations. My stores were awarded "best customer service in the chain", "best operational practices in chain", "highest sales increase in chain", "cleanest store in chain" and "zero customer complaints". We were presented the "Mayor's Award" by the City of Darien for "best small business".

I hired and developed managers, sales people and technicians to make my shop the best it could ever be.

August 1993 to July 2001

Bridgestone/Firestone Woodridge, IL

District Manager

As a District Manager my primary responsibility was to drive sales and profit for my 24 locations generating $21 million in sales. I did this by holding my managers to a standard and not accepting anything below that standard. I led the country in service sales increase, tire unit increase and profit increase as a percent to sales.

I accomplished this by implementing the strategies, tactics and processes I created as the Education Director (a previous position in the company).

Education

University of Kansas Lawrence, Kansas

Communication Studies

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