Customer Service High School

Johan's InformationLocation: HOLLYWOOD, FLTitle: AllExperience: 0-1 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2011-10-20 Helpful Links

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Johan E. Pistana

12378 sw 10st building 18

Pembroke pines, FL 33025

786-***-****

********@***.***

objective: To secure a position utilizing professional experience and skills in an effort to make a positive change within the structural organization of the firm.

education: Florida International University. Miami, Fl Bachelors of Hospitality Management

Completed in December 2002

Basseterre High School. Basseterre, St. Kitts 1985-1989 High school Diploma with 6 CXC Subjects

employment: 2007- 2010 Enterprise Rent A Car Miami Florida

Assistant ManagerResponsible for daily operations including human resources/employee issues, fiscal duties to ensure profitability and built relationships with accounts to ensure market share growth for multiple locations.Handled daily responsibilities to achieve revenue goals as well as implemented plans to ensure customer satisfaction scores above corporate average in multiple locations.Mentor incoming trainees to my locations.Held training sessions regarding customer service, inside/outside sales and profitability.

2005- 2007 Samsco Services Plano, Texas.

District Manager Set Integrity: 1) Ensure skus are set to POG and to rate of sale 2)Maintain/ Replace POP 3) RTV non sellable products 4)Merchandise new productsCritical Issues: walk department to prioritize and fix integrity issuesRTV(return to vendor): Inspect RTVs and obtain RGACustomer Assisitance: Respond to customers questions

2003- 2005 The Pillors Hotel Fort Lauderdale, FL

Night AuditorPost Balance all daily reports for the Hotel. Balance charges in a timely and efficient manner. Prepare restaurant audits to breakdown and balance restaurant figures. Runs various reports - hand written and computer. Operates computer equipment and reservations system.

References Available On Request

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