Customer Service Years Experience

Looking for clerical/receptionist full time position

Date: 2012-11-14, 2:03PM EST

********@*******.***

Jenna Reilly

** ***** ***** **********, ** 02019

P:508-***-**** Email: ********@*******.***

Qualifications:

Established communication skills. Advance computer skills, accustomed to Microsoft word,excel and, power point. Three years experience in a high volume call center, and four years experience in customer service. Ability to work under pressure,. Determined, reliable and hard working

Education:

Bellingham High School Graduated: 2005

Bellingham, Ma

Community College Of Rhode Island 2005-2006

Studied English

Professional Experience:

Onprocess Technology, Ashland, Ma 2007- Present

Job Title :LSR

Receiving and directing a high volume of incoming calls

Calling Cisco customers requesting they take surveys

Using Microsoft Excel to record and maintain Cisco's customers

Developed strong computer and communication skills

Helped maintain a 30 day asset recovery by assisting customers with questions and issues

Thermo Inc., Franklin, MA 2006-2007

Job Title: Assembler

Built calibrators

Packaged calibrators for safe shipment including creating shipping labels, packing lists and recording all data.

Hockomock YMCA, Franklin, MA 2002- 2006

Job Title: Front Desk/Customer Service

Greeted members when they entered the facility

Signed members up for memberships and classes

Gave new members tours of the facility

Responsible for answering phones and opening and closing the facility

Assisted in resolving customer issues

Attended customer service training throughout four years of employment

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