Manager Quality Assurance

Kerry Zallar CQA, CSTE

**** ******** ***, *******, **********

******@************.*** 925-***-****

Management Leadership Quality Assurance Software Testing

Management / Leadership:

Over 8 years experience effectively managing remote and local development and test teams

Plan and manage multiple concurrent application releases making key decisions and prioritizing tasks to

keep projects on schedule

Proven ability to quickly adjust to changes in project scope and lead team to focus on revised priorities

Improve development and testing processes to efficiently deliver products and services that meet

customer expectations

Quality Assurance:

Over 18 years experience implementing effective improvements in process and practices

Improve software quality and customer experience by implementing processes which are efficient,

drive towards consistency, leverage tools, use industry best practices, and are regularly measured,

evaluated and improved

Knowledgeable in CMMI, Six Sigma, ISO 9001 and Rational Unified Process

Strong aptitude and practical experience in managing and implementing continuous software quality

process improvement with small to medium size teams as a development team manager, test team

manager or test lead

Software Testing:

Successfully worked with several teams and companies establishing software testing and reporting

processes with appropriate tools and test environments

Experience leading testing teams and testing efforts for many projects

Substantial hands on experience with test planning, design, execution, and reporting through a

combination of fundamental structured testing techniques and rapid testing practices

Strong aptitude for functional software testing, reporting and root cause analysis

Experience includes effective prior practical test automation management

Personal Strengths:

Strong skills in project release planning, management, execution and reporting

Effective risk mitigation and issue resolution management skills

Provide leadership and direction with effective interpersonal and team building skills

Work sucessfully with people within and across organizational boundaries to build agreements,

guidelines and standards in order to resolve issues and create consistent practices

Ardent practitioner of clearly written purposeful communication and direction

Develop innovative solutions with people and processes to deliver quality products to clients

Technical Skills and Tools

Windows (all versions) Oracle 10g, Toad for Oracle, DBVisualizer

Windows Server 2000/2003 Microsoft SQL Enterprise Manager

SharePoint 2007 Implementation Oracle BEA WebLogic 8.x

Microsoft Project, Visio, Office WinRunner, TestDirector (Quality Center)

Linux, UNIX Rational ClearQuest, RequisitePro, ClearCase

ProModel Process Model Rational TestManager, Functional Tester

Crystal Reports 10, BOEXI VMWare

Remedy Veterans Health Admin. VistA, Fileman

HTML Reposit Plus*

*Created custom system integrating Requirements, Test Cases, Test Results, Defects, Risks, Issues and Walkthroughs.

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Work Experience

Veterans Health Administration (VHA) Contracting Companies Oakland, California

KGS-KForce Government Solutions 2007 Present

CACI 2005 2007

Software Development Manager 2009 Present

Managed and led a team of ten software developers and testers maintaining and delivering

multiple concurrent releases for eleven web applications written in JAVA and Microsoft .Net to

provide third tier production support.

Performed detailed project planning, management and reporting for all application releases

including coordination with key applications stakeholders, project team members, production

operations and VHA management.

Responsible for tracking, resolving and reporting on production issues, project issues/risks, and

application defects for all supported applications.

Implemented process improvements in line with ISO 9001 requirements including designing,

creating and administering Microsoft SharePoint 2007 to support ISO 9001 practices.

Provided continuous direction for establishing over twenty dynamic virtual development and test

environments in support of maintaining eleven web applications.

SQA Test Manager / Lead / Tester / Process Improvement 2005 2009

Test Manager of an SQA team providing testing services for JAVA J2EE web applications with

Oracle and Microsoft SQL databases and common service infrastructure components.

Responsible for authoring standards and establishing consistent team practices for change

management, configuration management, release management, and testing processes using

standard tools across multiple projects while adhering to VHA standard quality processes.

Test Lead responsible for master test plans, environment configurations, schedules, resourcing,

application installations and hands on functional testing of J2EE and ASP.NET applications.

Led process improvement activities to identify and resolve quality related issues across

organizational boundaries. Consultant and reviewer of new VHA processes.

Planned and managed user acceptance testing and production environment evaluations prior

to several production releases per VHA release requirements.

Hands on testing of JAVA J2EE and .Net applications with some test automation.

Bank of America Concord, California 1998 2004

Process Improvement

Led an effort to improve change management for the collection, prioritization, authorization and

tracking of enhancements and defects for the bank's distributed workstations (130,000 devices).

Wrote approved proposal, requirements, design, and led contracted implementation of a web

system to support this effort.

Identified and deployed process improvements and standards for key practices in requirements

management, metrics management, software engineering, testing and release management

for standard Windows desktop and server platform engineering.

Six Sigma: Led software defect reduction greenbelt project.

Test Manager / Test Lead

Managed contractors to provide testing artifacts, standards and support for testers across the

bank who performed application compliance testing on the banks standard Windows 2000/XP

platform.

Test Lead on a bank wide project to establish structured QA and QC processes, tools, and test

environments to test transition of various Windows platforms to a common supportable single

Windows platform.

Designed and successfully implemented end to end testing process for desktop application

packaging team.

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Managing Test Environments

Managed the use of a production representative Windows 2000 test forest/domain,

BankofAmerica2, to support development and testing for development teams across the bank.

Tools

Evaluated and procured Mercury Interactive (HP) TestDirector test management and defect

tracking tool and provided site and server administration and produc t support for over 50

projects bank wide.

Provided ongoing test automation consultation to Windows platform support team.

Software Testing

Test Lead and test participant on many standard desktop platform (OS) releases.

Provided software testing consulting services to software testing groups within the bank.

Developed testing processes and procedures for desktop and server software packaging teams.

Tested platform updates, hot fixes and network operating system application upgrades . Also

tested line of business application packages on bank s standard Windows desktop platform.

Pacific Bell (AT&T) San Ramon, California

Business Process Modeling and Simulation 1996-1998

Member of a small internal consulting team performing business process mapping, simulation and

analysis. Responsible for business process mapping, simulation modeling, metrics collection, and

tools support.

Project Manager, Software Testing Lead 1992-1996

Managed and led application software testing projects. Performed various roles including project

manager, project test lead, beta test lead, quality assurance analyst, application tester, test

automation consultant and test automation engineer using Mercury Interactive (HP) WinRunner.

Test Automation Consultant and Standards Support 1991-1992

Test automation tool implementation consultant for Pacific Bell. Supported IEEE testing standards

and assisted projects to align with the SEI Capability Maturity Model (CMM).

Software Testing and Test Lead 1986 1991

Member of a quality assurance team that incorporated best practices with a high level of process

maturity. I nitiated and completed software test automation efforts which led to promotion as test

automation consultant.

Illinois State University

Bachelor of Science; G.P.A. 3.9/4.0 with honors

Majors: Operations Management, Economics; German minor

Professional memberships and Contributions

Author of software testing website www.TestingStuff.com

Spoke at several Professional Software Testing Conferences on Test Automation

Certified Quality Analyst (CQA)

Certified Software Testing Engineer (CSTE)

Member of the Association of Software Testing (AST)

Published book reviews on several software-quality related books for Software Quality Engineering

Published article on test automation in Better Software magazine 2005 Are You Ready for the Test

Automation Game http://www.stickyminds.com/BetterSoftware/magazine.asp?fn=cifea&ac= 188

Resume is available online at http://www.testingstuff.com/resume.html

References Available on Request

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