High School Customer Service
Resume:
James Jerome
Email: abphwt@r.postjobfree.com
Address:
City: Pendleton
State: OR
Zip: 97801
Country: USA
Phone: 541-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Articulate employee driven to succeed. Strategic planning and client relationship management expert in regard to energy conservation programs. With more than 20 years experience in the weatherization and energy savings field.
Educational Background:
High School Dipolma from Linn Benton Community College, Albany OR 1/2001 to 6/1988 (General studies/Business)
High School Dipolma from OSU, Albany OR 1/2001 to 11/2012
High School Dipolma from Linn Benton Community College, Albany OR 1/2001 to 11/2012
High School Dipolma from Tillamook High School, Albany OR 1/2001 to 11/2012
Job History / Details:
Professional Profile
Articulate employee driven to succeed. Strategic planning and client relationship management expert in regard to energy conservation programs. With more than 20 years experience in the weatherization and energy savings field.
Qualifications
Experience with Energy Trust programs
Results-oriented
Client-focused
Extremely organized
Self-motivated
Project Management
Customer Service
Business Development
Creative Problem Solving
Product Development
Process implementation
Experience with other rebate programs
Computer Proficient
Customer Satisfaction
Advertising
Multi-Task Management
Sales
Reporting
Expense Control
Computer Literate
Data management
Team leadership
Relevant Experience
Customer Satisfaction
Always drove and achieved high customer satisfaction in any phase of my employment.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts.
Energy Conservation
I owned and operated my own energy conservation business for ten years were the company was involved with pilot energy saving programs, along with auditing and inspecting of the residential market.
Worked with several different Energy companies.
Experience
February 2008 to February 2012
Mr. Insulation Co. Inc. Hermiston, Or.
Salesman/Estimator for residential homes
In charge of all residential sales of insulation, rain gutters, siding & windows.
Also in charge of all energy rebate programs and acted as go -between with all utility companies.
Oversaw the customer relations with our company and quality control on residential jobs.
May 2006 to April 2008
CAPECO Pendleton, Or.
Energy Auditor/Inspector
Energy auditor/inspector for low-income weatherization programs.
Inspected multifamily & residential homes energy and insulation levels.
Performed diagnostic testing on homes for air leakage and duct leakage using diagnostic equipment which included blower doors,duct blaster, infrared cameras, humidistat, and flowhood.
Also tested efficiency for oil, gas, propane and diesel furnaces.
Run reports based off of programs energy software (Rem Rate) and my own experience and then send out work orders to contractors. Inspect work when finished and true up report of energy savings and forward to State of Oregon.
June 2001 to August 2006
Mr. Insulation Co. Inc. Hermiston, Or.
Salesman / Estimator for residential customers
In charge of residential sales of insulation, rain gutters, siding and windows.
Meet customers at their homes and evaluate what they want done on home.
Conduct an in-depth presentation on products we used and the value of hiring our company.
Did all ordering for products for customers homes.
Go-between between crews and customers.
Responsible for quality control of jobs and customer relations.
Consulted with several different Utility and Government Agencies in respect to rebates and customer related programs.
May 1999 to August 2001
Tum-A-Lum Lumber company Pendleton, Or.
Counter Sales
Lead counter sales.
First contact for customers when they enter store.
Monitored stores database and store inventory keeping both upto date.
November 1991 to August 1999
BMHEAT Pendleton, Or.
Owner
Did residential energy audits for different utilities including Cacade Natural Gas, Oil Heat program for State of Oregon, Umatilla Electric Cooperative, Columbia Basin Cooperative, Bonniville Power Administration and Pacific Power and Light.
Engaged and ran pilot energy savings program in Pendleton/Hermiston which included installing low flow showerheads and faucet aerators. Installation of H2O tank wraps, Cfl light bulbs and the wiring in of low consumption thermostats for base board heaters.
May 1997 to June 1999
J & R Siding and Windows Pendleton, Or.
Manager of siding and window department
Performed estimates on all siding and window jobs
Spent time with customers showing and recommending different products that were available.
Made material list orders and did all ordering and inventory controll for this department.
Incharge of job scheduling and making sure all jobs completed in timely fashion usually as a one man crew.
Designed and distributed all sales literature and company brochures.
November 1995 to March 1997
Baarstad Construction Pendleton, Or.
Laborer
Performed labor on jobs pertaining to concrete, siding,and window remodels.
Helped with construction of new homes and small commercial buildings.
May 1991 to June 1992
Pacific Power and Light Pendleton, Or.
Counterperson
Take customer payments.
Manage overdue accounts.
Fill in for weatherization department when necessary.
November 1989 to June 1991
Fleetwood Travel Trailers Pendleton, Or.
Sales coordinator
Quality control of finished trailers. In charge of cutting runs and shipping units to dealers.
Attending RV shows to present products to potential customer satisfaction.
Education
1990 Blue Mountain Community College Pendleton, Oregon
Secondary Coursework Computer Science
1989 OSU Corvallis, Or
Secondary Coursework Soil/Rangeland Management
1988 Linn Benton Community College Albany, Oregon
Associate of Arts General Studies/Business
Deans List for GPA
1986 Tillamook High School Tillamook, Oregon
High School Diploma
Member of National Honor Society Club
Member of Who's Who of 1986 High School Students
Quill & Scroll Academic Achievement Award
Certifications
BPA certified Auditor & Inspector
OECA certified Weatherization Shell Technician
OECA certified Energy Analyst 1
OECA certified Diagnostic Technician
OECA certified Rem Rate user
Oil,Propane,Diesel,Natural gas and wood certified Auditor & Inspector for the State of Oregon (SHOW) program
High density wall blow installer
High R Board ( EPDM ) certified installer
Lead based paint certified
Affiliations
Past President of Pendleton Jaycees.
First President of Pendleton Chapter of Oregon Hunters Assoc. and current board member.
Past Cub Scout leader and Pack leader
Past 4H leader
Past board member of Umatilla County Contractor's Board
Served on Board of "OECA" _Oregon Energy Coordinators Association
Served on Weatherization and Energy building codes board for OECA
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