Customer Service Sales

Exceptional Customer Service Rep (Tamarac)

Date: 2012-11-14, 9:24AM EST

************@*****.***

Adrian Romero

**** ** **** ******, ******* FL, 33321

954-***-****

************@*****.***

Objective

I'm a highly talented and motivated professional in search of opportunity to provide attentive customer service.

Proficiencies/Technical Skills:

- Extremely outgoing, well-mannered and polite.

- Superb phone etiquette, communication and listening skills.

- Bilingual Spanish & English

- 55WPM w/ 97% Accuracy

- Over Achiever.

- Easy and fast learner.

- Delivering exceptional and superior customer service.

- Problem solver.

- Able to exercise good judgment in making proper decisions.

Experience:

09/05/2011 -- 08/15/2012 Global Response Tamarac, FL

Account Executive / Sales / Assistant Manager

Answering calls at the prompt for more than 30 luxury brand companies. Exceeding customers and clients expectations. Quality Customer care. Email Response. Assisting Subordinates with various issues. Technical support. Knowledge customers on specials, programs and billing information.

02/18/2011 -- 10/01/11 Adcom Marketing / Total Care Rx Tamarac, FL

Customer Service Rep. / Insurance Verifications

Providing quality customer service to the elderly regarding insurance benefits. Calling for check-ups and refills on diabetic medication.

Making spreadsheets on excel and Google docs, collecting data, and keeping up with deadlines.

03/08/2008 -- 10/25/2009 Carlene Data Corp Tamarac, FL

Customer Service Rep. / Market Researcher

Bringing in mall customers to qualify for market research studies.

Help conduct phone and in person interviews.

Write surveys and questionnaires and plan project proposals.

04/01/2005 -- 12/01/2007 Convergys Inc. Tamarac, FL

Customer Service / Inbound Sales

Inbound sales. Promoting and upselling company products.

Responding to inquiries concerning customer orders, services and fees and billing errors.

Provided information on terminology, features and benefits of products.

Recommending products by determining customer requirements and expectations

Education:

2009 Web Business & Graphic Design Certificate

2008 Vocational Printing & Graphic Arts Certificate Awarded.

2008 Typing Skills Assessment Certificate of Completion

2005 High School Diploma Awarded.

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