Customer Service Assistant

Tammy Leverette

Email: ********@*****-*******.***

Address:

City: Stone Mountain

State: GA

Zip: 30083

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven experienced Campus Police Officer with proven ability to establish rapport with clients. Solid team player with twelve years detail-oriented investigation skills, excellent written and oral communication skills and customer-service focused resolution skills.

Educational Background:

High School Dipolma from Agnes Scott College, Decatur GA 1/2001 to 5/2012 (Africana Studies)

Job History / Details:

Career Focus

Results-driven experienced Campus Police Officer with proven ability to establish rapport with clients. Solid team player with twelve years detail-oriented investigation skills, excellent written and oral communication skills and customer-service focused resolution skills.

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Promoted to Sergeant in 2001.

Professional Experience

October 2012 to October 2012

Equal Employment Opportunity Commission Atlanta, GA

Investigator Assistant

Assists investigators in developing a variety of evidentiary materials surrounding charges.

Interviews charging parties and witnesses to establish jurisdictional requirements and draft charges of employment discrimination.

Complies data obtained in hard copy of from computerized documents from respondents and other relevant sources.

Summarizes and complies data in the most appropriate format such as graphs, tables, and charts.

Searches library and other designated sources for information and data required by investigators.

Establishes and maintains case files to insure their currency, completeness and conformance with Agency standards.

Prepares files for administrative closure when appropriate.

Types a variety of materials such as investigative reports, memoranda, letters, charges and other related documents into final form

January 2000 to January 2011

Agnes Scott College Decatur, GA

Police Officer Sergeant

Organized and coordinated crime prevention programs for students, staff, and faculty during the semester Processed and reviewed criminal history inquiries for accuracy Maintained a safe campus community via foot, vehicle, and bicycle patrols.

Patrol assigned areas to check building security, assist and back-up City of Decatur officers, checked for and remedied hazardous or potential criminal situations.

Enforced proper vehicle operation and parking laws, directed traffic, made arrests and issued citations.

Promoted to Sergeant in 2001; Supervised 4-6 Public Safety personnel Gathered preliminary information as responding officer on criminal calls, prepared relevant reports to pass the information collected on to the assigned investigator, assisted investigator in case preparation and act as criminal investigator for the department as required.

Trained up to six new personnel.

January 2002 to January 2004

United States Army Reserve Ft Bragg, NC

Personnel Clerk

Supervised and motivated 6-8 soldiers during Operation Noble Eagle/Enduring Freedom

Proofed and prepared over 1,000 DD214 documents for transitioning soldiers

Provided support for deploying and returning soldiers from combat zones

Processed load plans for arriving and departing aircraft to ensure the balance of cargo weight Awarded the Army Commendation Medal, Army Achievement Medal, Army Superior Unit Award, Global War on Terrorism Medal.

February 1998 to January 1999

Department of Public Safety Decatur, GA

Public Safety Officer

Maintained vehicle and foot patrol surveillance of Columbia Theological Seminary and Agnes Scott College Accomplished Dispatcher training and performed duties: Automated Log entries for up to five officers, Criminal History inquiries for walk-ins and sent via fax with 100 percentage accuracy, dispatched emergency and non-emergency calls to officers.

Reported safety hazards, suspicious persons, and emergency situations to Police Officer on duty via radio Accepted to North Georgia Law Enforcement Academy in 2000; Certified Peace Officer in 2000.

August 1990 to May 1991

United States Army Reserve Ft Indiantown, PA

Dental Assistant

Assisted with multiple oral surgeries

Provided pre and post-operative treatment to soldiers

Performed front office duties between patients

Records maintenance

Processed units for deployment during Operation Desert Shield/Storm

Awarded the Army Commendation Medal, Army Achievement Medal.

Education

May 2012 Agnes Scott College Decatur, GA

Bachelor of Arts Africana Studies

Kathleen Hagood Gambrell Scholarship

Margaret Shirley Award

Professional Affiliations

Crisis Intervention Team (C.I.T.)

Rape Aggression Defense Instructor (R.A.D.)

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