Customer Service Manager
Resume:
Resume ID: *******
MICHAEL W WISNIEWSKI **** Oakridge Road
Brainerd, MN 56401 218-***-****
***@********.***
Objective
Robotics Technician - Systems Automation Technician. Willing to travel worldwide.
Job History/Duties
Field Service Engineer
Sick Inc
Minneapolis, MN
30 Months of Experience
Field Service Engineer consisted of 90 - 95% travel throughout the United States and
Canada to install, program and maintain companies bar code scanning equipment at their
clients distribution centers. Customer service / Technical support.
Robotics / Electronics work study
Central Lakes College
Staples, MN
20 Months of Experience
Assisted Central Lakes College by performing demonstrations about the college's Robotics
and Electronics program at various job fairs throughout the State of Minnesota. 20Perform
general maintenance on the college's Fanuc Robots and electronics components.
Customer Service Manager / Quality Control Manager
Commander Products
Deerwood, MN
42 Months of Experience
My job duties as the Customer Service Manager consisted of establishing the companies
product warranty policy. Identify any potential defects in the companies merchandise
during the assembly process to prevent future problems and ensure customer confidence in
the companies products. Repair, install and maintain customer's boat lift motors covered
under warranty. Assist in the manufacturing of AC/DC boat lift motors and electronics
systems within an assembly line. Inspect and quality test companies products under ISO
regulations and guidelines. Maintain accurate records of the companies RMA system. Assist
the sales department with participating in demonstrations of the companies products at
boat shows throughout the United States and Canada. Travel through the United States and
Canada to train field service technicians on troubleshooting problems with companies
products to ensure customer satisfaction. Answer customers and distributors questions and
concerns on the specification needed to use the companies products.
Field Service Technician
Viking Coca-Cola / Versa Vending
Baxter, MN
25 Months of Experience
Installation, repair and maintenance of companies soft drink dispensing equipment and
hot/cold vending machinery at the customers location.
Education
Degree: Associate Degree
Major: Industrial Automation
Minor: Electronics
Central Lakes College,
MN
GPA: 4.0
Date Completed: 2010
Courses: RAST AAS
- Robotics Automation Systems Technology
Degree: Associate Degree
Major: Business Management
Waubonsee Community College,
IL
GPA: 4.0
Courses: Business
Degree: High School Diploma
Major: Electronics
Streamwood High School,
IL
Courses:
Licenses/Certificates/Additional Training
ACT National Career Readiness Certificate - NCRC
11/2012
MN WC
Brainerd, MN
Courses: Employment skills credential in Reading - Gold, Locating Information - Gold,
Applied Math - Silver
Additional Skills
Knowledgeable in Electronics, Allen Bradley 500 Programable RS logics, PLC, Cognix vision
systems, Fanuc and Karel robotics controls and programming, RJ-2 and RJ-3 hand tooling,
Arc mate welding applications, 1 - 3 phase power applications, control circuit boards,
sensors: solid state analog and digital electronics, CNC machining, parametric drafting,
solid works, troubleshooting software applications, circuit electronics, AC/DC motor
operations, power fluid, laser bar code scanning, computer programming
.
Notes and Activities
Willing to travel throughout the United States and worldwide. Experienced in employee
production scheduling. Operation of machines, service and preventive maintenance.
Organizational skills of warehouse and inventory for tracking. Create production
schedules. Create and update production tracking graph
Contact this candidate