High School Manager

Shirley Lane Draughn

Email: ********@*****-********.***

Address:

City: Tarboro

State: NC

Zip: 27804

Country: USA

Phone: 252-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Pursuing a career that will enable me to utilize my Property Management experience, as well as obtain a career-oriented position which will utilize my abilities and experience with the potential for growth and responsibility.

Educational Background:

High School Dipolma from Tarboro High School, Tarboro NC 1/2001 to 6/1983 (General)

High School Dipolma from Edgecombe Community College, Tarboro NC 1/2001 to 11/2012

Job History / Details:

Professional Overview

Pursuing a career that will enable me to utilize my Property Management experience, as well as obtain a career-oriented position which will utilize my abilities and experience with the potential for growth and responsibility.

Summary of Skills

Team player; willingness to learn; Data Entry; District Property Manager experience; Fair Housing Training; Purchasing; Proficient in Microsoft Word; Excel; and the ability to use other customized software; General knowledge of Standard office procedures; ability to work with a team or independently; adapt quick to new situations and possess a strong awareness of the importance of excellent customer service; detail and goal oriented.

Supervisory Experience

Tax Credit Experience

USDA Experience

Education

12 Tarboro High School Tarboro, NC

High School Diploma General

1985 Edgecombe Community College Tarboro, NC

Nursing & General Education

Professional Experience

May 2006 to August 2012

Tarboro Square Apartments Tarboro, NC

Community Manager

Manage Rural Development Housing Properties.

Collect rent and security deposits,application fees, make deposits,prepare invoices,work orders,conduct quarterly inspections by guidelines,inform Tenants of rules and regulations,prepare move ins/move outs, prepare weekly,monthly,quarterly and yearly reports, do yearly recertification or if there is change of income verses household status, review insurance policies to calculate coverage, prepare rental or lease agreements, conduct background and criminal checks, check landlord references and prepare lease agreements, calculate tenants rent payments following using USDA Rural Housing guidelines and income limits as weekly as percentages and enter on spreadsheets, inspect property daily, communicate and interact with vendors daily concerning work orders within properties, take inventory, answer complaints from tenants, solve tenants issues, keep logs of all work orders as well as spreadsheets, calculate damages move/out tenants, order supplies such as household appliances for apartments. Enforce all rules and regulations and safety issues, advertise property, make sure tenant file is complete and accurate, make sure files are in compliance with USDA and Tax Credits Laws. Attend Seminars,workshops and Training classes for Fair Housing, Tax Credits and USDA.Interact with police, fire, and other agencies to ensure compliance and regulations, follow up on disturbances,complaints,violations and all rules set forth. Prepare budgets,schedule maintenance repairs and construction to property, market property by advertising.Supervise Maintenance Staff.

August 2011 to Current

DTH Management Dunn, NC

District Property Manager

Supervise over 30 employees. Conduct desk Audits of files. Continuous improvement of the property in all areas including; analysis of marketing, budgeting, keeping records, adjustment of rental rates, leasing strategy's. Ensures that all administrative compliance and operational functions are completed. Monitor daily operations(accounting,collections, turnovers,leasing) on over 16 complexes,, set and enforce standards, building programs, training and development, resident relations/retentions. Ensures adherence to Fair Housing Practices and Landlord Tenant Laws. Prepare the yearly budget

Ensures that Community Managers are in compliance with processes and measures for success. Hold Informal hearings hearings, promptly attend to residents complaints and follow up resolutions. Issue evictions,notices and testifies on behalf pf the property in court. review overall unit inspections; move ins and housekeeping. Makes recommendations for improvements. Submit Bid analysis. assign purchase orders. Inform staff of changes to guidelines.Supervise and leads a staff which manages and maintains properties.

Oversees the approval of invoices for goods and services required to maintain properties up to industry standards. Establish and maintains working relationship with Community Managers, peers and other members of the team. Attend Board Meetings.

Manage Rural Development Housing Properties.

Collect rent and security deposits,application fees, make deposits,prepare invoices,work orders,conduct quarterly inspections by guidelines,inform Tenants of rules and regulations,prepare move ins/move outs, prepare weekly,monthly,quarterly and yearly reports, do yearly recertification or if there is change of income verses household status, review insurance policies to calculate coverage, prepare rental or lease agreements, conduct background and criminal checks, check landlord references and prepare lease agreements, calculate tenants rent payments following using USDA Rural Housing guidelines and income limits as weekly as percentages and enter on spreadsheets, inspect property daily, communicate and interact with vendors daily concerning work orders within properties, take inventory, answer complaints from tenants, solve tenants issues, keep logs of all work orders as well as spreadsheets, calculate damages move/out tenants, order supplies such as household appliances for apartments. Enforce all rules and regulations and safety issues, advertise property, make sure tenant file is complete and accurate, make sure files are in compliance with USDA and Tax Credits Laws. Attend Seminars,workshops and Training classes for Fair Housing, Tax Credits and USDA.Interact with police, fire. Supervise Maintenance Staff.

December 1999 to April 2004

Edgecombe County Tax Office Tarboro, NC

Tax Assistant

Assisted in the preparation of county tax abstracts and other records. provided information to the public on tax laws and policies. Collected taxes, computed penalty charges, made deposits, answered phones, provided assistance to taxpayers, lawyers and real estate professionals. Provided information on tax laws, policies,and procedures, garnishments attached bank accounts, trained other employees. Collected taxes by mail. Entered payments into computer, balanced records, ran and balanced reports. Mailed out tax bills, calculated tax releases, posted lock box payments that were mailed in, calculated interest payments, Faxed, ran copies, filed. Billed and collected water bill payments.

Supervised employees in the Tax Office.

September 1999 to December 1999

Edgecombe County Water Department Tarboro, NC

Administrative Assistant

Answered Phones, Data Entry, set appointments for new services for water, collected water bill payments,accepted applications for new water customers, filed, made deposits, entered applications for water into computers.

January 1999 to April 1999

Sprint Tarboro, NC

Administrative Assistant

Entered information from contracts into Excel Spreadsheets; make copies,answered phones, fax, file and pass out mail, make books for Training classes.

July 1998 to December 1998

Sprint Tarboro, NC

Purchasing Clerk

Confirm Purchase orders, talk with internal and external customers, entered in purchase orders, fax and file.

September 1997 to March 1998

Manpower Tarboro, NC

Data Entry Clerk

Called Sprint customers to obtain correct 911 addresses, worked closely with the county offices in different states.

Entered correct addresses into the 911 data system.

June 1997 to September 1997

Tarboro Clinic Tarboro, NC

Data Entry Clerk

Entered in Patient charges and insurance payments. Verified charges and entered then in the computer system.

October 1996 to October 1997

Mclane Carolina Gold Rock, NC

Line item Credit Clerk

Seperated and entered line items credits to customers accounts, talked with major clients about their accounts, made the necessary charges and credits to accounts, trained and supervised other employees.

January 1995 to September 1996

ACT 1 Employment Agency Tarboro, NC

Service Supervisor

Scheduled applicants for Jobs, Interviewed applicants, checked job references, data entry, made appointments, payroll, helped set up new ACT1 offices in different cities, other office related duties

March 1992 to October 1995

BB&T Tarboro, NC

Senior Teller

Handled all cash transactions in vault and teller window, served client banking request, marketing the bank products, supervised and train new tellers, train and help implement bank mergers, cashed checks,made deposits, balanced ATM, balanced vault, kept in the daily upkeep of the ATM, handled returned checks, balanced other tellers drawers, in charge of sales training meetings, ordered money from Brinks and other teller related duties.

April 1990 to July 1991

Sprint Rocky Mount, NC

Directory Assistance Operator

Answered incoming calls, aided in obtaining telephone numbers, and yellow pages assistance to customers.

Fellowships and Awards

Site Manager of the year

Award for keeping property at 100 percentage for 3 years

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