Engineer High School

Yang Her

Email: ********@*********.***

Address:

City: Ramsey

State: MN

Zip: 55303

Country: USA

Phone: 612-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position of a Desktop Support Engineer in a firm, to serve as the first level of contact for all staff with desktop or general windows issues and also as the escalation level for other issues

Educational Background:

High School Dipolma from Brow College, Mendota Heights MN 1/2001 to 1/2000 (PC LAN)

Job History / Details:

Professional Summary

Seeking a position of a Desktop Support Engineer in a firm, to serve as the first level of contact for all staff with desktop or general windows issues and also as the escalation level for other issues

Core Qualifications

Troubleshooting proficiency

Exceptional telephone etiquette

Patient and diligent

Vast technical knowledge

Windows XP/Vista

Microsoft Office expert

Strong ActiveX troubleshooting skills

DHCP/DNS Ethernet and Firewall proficient

LAN aptitude

MS Office proficiency

Accomplished with mobile devices

Proficient in AVG, Printers, PC Security systems

Lotus notes expert

Blackberry setup and configuration expert

Experience

December 1999 to Current

Ameriprise Financial Minneapolis, 55474

Desktop Support Engineer Level 3

Assisted company personnel with desktop operation both hardware and software Supervised and performed the installation of new IT network equipment, system software and desktop computer Planned routine repairs and/or system upgrades Provided employee training and instruction (presentations) regarding basic support and quality standards.

Tested the IT networking systems, monitored the performance of network servers and maintained computer systems of the organization.

Updated management on a regular basis through reports, email, and presentations.

Made use of Helpdesk systems to make work-load prioritization, to update calls.

Documented and maintained supply of all required inventory Performed regular maintenance of company peripheral network devices - printers and scanners Administered the creating and supporting of IT accounts and computer systems Performed technical support, including escalation of problems and incident identification with subsequent resolution.

Ensured functionality of desktop sys.

September 1995 December 1999Roseville, MN

Old Country Buffet

Cooked and maintained food services daily prep next day menu, provided excellent services to customers.

Trained new and existing employees.

Education

2000 Brow College Mendota Heights, Minnesota

Certification PC LAN

PC/LAN Certificate

Windows 2000 Certificate

A Certificate

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