Human Resources Customer Service
Resume:
Seandra Buchanan
Email: ********@**************.***
Address:
City: Kenner
State: LA
Zip: 70065
Country: USA
Phone: 504-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Accomplished Human Resources Manager with extensive experience delivering innovative solutions at the local and regional level. Expertise in employee relations, training, payroll and state and federal laws.
Educational Background:
High School Dipolma from University of New Orleans, New Orleans LA 1/2001 to 5/2008 (Urban Studies and Planning; Public Administration)
High School Dipolma from Tulane University, New Orleans LA 1/2001 to 11/2012
High School Dipolma from University of New Orleans, New Orleans LA 1/2001 to 11/2012
Job History / Details:
Profile
Accomplished Human Resources Manager with extensive experience delivering innovative solutions at the local and regional level. Expertise in employee relations, training, payroll and state and federal laws.
Areas of Expertise
Benefits administration
HRIS- SAP HCM
Interviewing and selecting candidates
Employee relations
Compensation administration
Personnel records maintenance
New hire orientation
Affirmative Action compliance
ADA compliance
Exceptional interpersonal skills
Innovative
Team building skills
Critical thinking skills
Effective time management skills
Payroll processing
Policy and procedure creation and implementation
FMLA documentation and compliance
Strong customer service skills
Experience
January 2007 to August 2012
Department of Education- Recovery School District New Orleans, LA
Human Resources Manager
Entered new employees into payroll system, computed employee salaries based on compensation trends and local regulations, conducted training sessions for both school based and central office employees for all statewide direct run schools, created and maintained information in Organizational Management,provided high level of customer service to faculty, staff, and various vendors at the local and federal level, timekeeping and attendance and all training applicable to time and attendance tasks, financial report processing in SAP-HCM system, conducted salary studies based on national trends, worked closely with legislative auditors on ensuring corrective measures were in place for any findings, researched all payroll related issues, and assisted the HR Director in analyzing work activities, overseeing special projects, developing and implementing policies and procedures, supervised Payroll and Benefits staff, attended meetings to address personnel needs, training and security liaison for agency, processed off-cycle payments, ran agency fiscal reports, processed all retirement and benefits for agency with various vendors, entered employees into OGB website, provided information to various department heads regarding state and federal reporting requirements.
February 2004 to January 2007
Louisiana Department of Revenue and Taxation New Orleans, LA
Office Coordinator III
Responsibilities included processing all timekeeping and attendance for the regional office, conducted training sessions for regional office, processed audit case log hours into processing system, responded to requests for information from public and private entities, interpreted policies and procedures for staff and public, maintained files and employee records, conducted informational sessions for new hires, processed all incoming and outgoing mail, completed tax returns for e-file customers and served as executive support to the Regional Director.
August 1998 to February 2004
Jefferson Parish Public Schools Kenner, LA
Account Clerk/ Paraprofessional/Substitute
Responsibilities included collecting monies from various departments and posting to the general ledger, processing time and attendance for school staff, registering students for enrollment at the school site, balancing school bank statements with general ledger, paying vendors utilizing school checking accounts, processing all Title One transactions according to guidelines, teaching students in the absence of the teacher and interacting with parents, staff, students, and vendors daily, assisting teacher with all classroom duties.
February 1994 to August 1998
Days Inn of Kenner Kenner, LA
Night Auditor/Desk Clerk
Responsibilities included but were not limited to checking guests in and out of hotel, balancing daily ledger receipts to the general ledger, making reservations to various venues for hotel guests, processing all credit card transactions, and conducting training sessions for all new hires.
Education
2013 Northwestern Louisiana University Natchitoches, LA
Master of Arts Adult Education and Training for Human Resources
5/2010 Tulane University New Orleans, LA
Coursework only Human Resources
Coursework in Human Resources certification
05/2008 University of New Orleans New Orleans, LA
Bachelor of Science Urban Studies and Planning
Minor in Public Administration
Affiliations
SHRM
References
Sametta Brown, CEO
Capital One New Beginnings Charter Network
Cedric Lewis, CFO
Rockford Public Schools
Pamela Pleasant, Collections Manager
Louisiana Department of Revenue
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