Manager Customer Service

dwight shuck

Email: ********@************.***

Address:

City: euless

State: TX

Zip: 76040

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High energy manager who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry. .

Educational Background:

High School Dipolma from california high school, Witter Spgs CA 1/2001 to 6/1987 (general)

Job History / Details:

Summary

High energy manager who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry..

Highlights

Staff development talent

Customer-oriented

Strong leader

Full service restaurant background

Supervisory skills

Proven sales record

Employee recruitment expertise

Hiring and training

Stable work history

Operations management

Adaptable

Experience

January 2004 to November 2012

burch management dallas, texas

manager

Scheduled and directed staff in daily work assignments to maximize productivity.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary.

March 1998 to April 2002

nicap inc dallas, tx

general manager

Accepted payment from customers and made change as necessary.Checked the quantity and quality of received productsCleaned and prepared various foods for cooking or servingCleaned bars, work areas, and tablesManaged kitchen operations for high grossing, fast-paced fair concession kitchen.Managed food and produce receiving process with 100 percentage accuracy.Inspected dining and serving areas to ensure cleanliness and proper setupEfficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Optimized profits by controlling food, beverage and labor costs on a daily basis.Managed accounts payable, accounts receivable and payroll.Consistently obtained highest rating from the county health department.

Education

11 california high school witter, ca

GED

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