Customer Service Manager

SON DUONG 703-***-**** *********@*****.***

MAJOR ACCOMPLISHMENTS

Producer for an accomplished and award winning studio that received several Emmy Awards over 3 years

Over 6 years of experience in the film and audio industry as a subject matter expert, with the ability to train

and educate new crewmembers with 100% success and reliability as certified grips and cameramen

EXPERIENCE

FREELANCE MEDIA PRODUCER REELSNAKE.COM (VARIOUS LOCATIONS) June 2006 Present

Performed wide-range of roles in video production including producer, videographer, editor, photographer,

assistant camera, sound recording, electrical, grip, production manager and production assistant

Produced videos to promote further recognition and generate web content for individuals and businesses

Designed and created logos for branding growth

OWNER SNAKE PIT JIU-JITSU (HO CHI MINH CITY, VIETNAM) June 2011 June 2012

Pioneered culture and life-style for a developing country via establishing the first Brazilian Jiu-Jitsu academy

Promoted positive living for individuals through advancing self-confidence and fitness via martial art training

Directed branding though social media, photography, web videos, t-shirts, interior design

SENIOR PRODUCER MCGEE DIGITAL MEDIA (WASHINGTON, D.C.) November 2009 April 2011

Developed internal communication and public relation videos for high-profile organizations:

U.S. National Treasury, political conference CPAC, American Israeli Pro-Relation Coalition, Children s

Hospital, American Chemistry Council, National Association of Independent Schools, Booz Allen

Hamilton, Future Freedom Foundation, Graftobian Make-Up, Police Departments, Navy SEALs

Generated web-telecast for live events

Performed various video production duties and ensuring positive morale among crew and clients

PRODUCER VCU-TV/HD (RICHMOND, VIRGINIA) Jan 2007 Dec 2008

Coordinated and supervised time-critical broadcast events and maintained professional atmosphere while

developing multiple stages of production

Created concepts, shots, and editing for multiple 30 min PBS programs from inception to finalization

Led team of crew with procured talents while optimizing product potential

EDUCATION

BACHELOR OF SCIENCE IN MASS COMMUNICATION BROADCAST JOURNALISM / ELECTRONIC MEDIA

Virginia Commonwealth University (Richmond, Virginia) May 2009

ACTIVITIES

GRAPPLING / BRAZILIAN JIU-JITSU COMPETITON June 2006 Present

Competitor World Jiu-Jitsu Championship silver medalist (2009)

VIRGINIA COMMONWEALTH UNIVERSITY JUDO CLUB August 2005 Dec 2009

Coach, Treasurer, Event Coordinator, Webmaster, Photographer, Graphic Designer

THE PLAID CONNECTION, NON-PROFIT FOR THE PERFORMING ARTS April 2007 Dec 2008

Line Producer -- 48HourFilmProject Richmond (2008 Richmond winner, 2007 audience choice)

SOFTWARE SKILLS

Mac & Windows Operating Systems; Final Cut Pro. Adobe: Premiere, After Effects, Soundbooth, Encore, Photoshop,

Illustrator, Dreamweaver, InDesign. Microsoft Office: Word, Excel, PowerPoint, Access.

ADDITIONAL QUALIFICATIONS

Bilingual: English/Vietnamese

Social Media expert

5+ Years of retail and customer service experience, working with individuals of all ages

Published writer (Commonwealth Times Richmond, Virginia)

Exceptional ability to teach/explain conceptual ideas

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