Customer Service High School

Location:

Reva, VA

Posted:

November 14, 2012

Contact this candidate

Resume:

Valerie Huelsman

Email: ********@************.***

Address:

City: Reva

State: VA

Zip: 22735

Country: USA

Phone: 808-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Educational Background:

High School Dipolma from Leeward Community College, Pearl City HI 1/2001 to 5/2008 (Liberal Arts)

High School Dipolma from Culpeper County High School, Pearl City HI 1/2001 to 11/2012

Job History / Details:

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights

High customer service standards

Dedicated to process improvement

Service solutions expert

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Proficient with Microsoft Office Suite

Proficient in customer account software

Accomplishments

Managed call flow with up to 10 calls in queue per minute.

Exceeded corporate target for customer satisfaction for 3 months in a row.

Experience

September 2012 to Current

Taft Financial Services Culpeper, VA

Collections

Assisted with the development of the call center's operations, quality and training processes. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

March 2011 to March 2012

Continental Teves Culpeper, VA

CNC Operator

Measured and marked dimensions and reference points accurately. Measured instruments to verify compliance with precise specifications. Trained, directed and instructed apprentices and helpers. Measured, marked and indicated proper dimensions and reference points on materials and work pieces for future reference. Machined small and large parts to tolerances of 630 or less. Maintained logs, lists and files and promptly completed all necessary paperwork.

December 2007 to April 2010

Tony Nissan Waipahu, HI

Lot Technician

Check customers in for appointments. Drive vehicles to appropriate destinations. Wash vehicles. File work orders. Fill proper oils and coolant. Open and close lot and building. Test customer batteries with appropriate equipment. Drop off vehicles to numerous body shops and pick them up after completion of body repair.

Education

2008 Leeward Community College Pearl City, HI

Associate of Arts Liberal Arts

Minor in English. Member of Phi Theta Kappa, Dean's List and Honor Roll. 3.65 GPA. Coursework in Microsoft Office, Communications, Psychology and Sociology. Graduated Cum Laude.

2003 Culpeper County High School Culpeper, VA

High School Diploma General Studies

Member of Drama Club and Forensics Club. 3.12 GPA.

References

Shiree Braxton, Supervisor

Collections Dept

Office: 540-***-**** ext. 318

Cell: 540-***-****

Current Supervisor

LaShaunda Carter, Inspection

Inspector

Cell: 540-***-****