RANDALL C. ULRICH*** Cheryl Lane, Applegate, California 95703

Telephone 530-***-**** Fax (530) 878-9376E-mail: abphpq@r.postjobfree.com

abphpq@r.postjobfree.com

EDUCATION: Master of Arts, 2005,

University of Phoenix (Sacramento, CA campus)

Major: Education

Concentration: Adult Education and Distance Learning

Bachelor of Arts, 1988, Montclair State College, Montclair, NJ

Major: Psychology

Minor: Paralegal Studies Specialization: Patent,

Copyright, and Trademark Law (ABA-approved program)

Associate of Applied Science, 1996,

Heald Institute of Technology, Sacramento, CA

Concentration: Networking (Novell)

Associate of Applied Science, 1993,

Heald Institute of Technology, Rancho Cordova, CA

Concentrations: Electronics Technology and Computer Programming

Associate of Arts,

American River College, Sacramento, CA (on hold)

Major: Sign Language Studies (Interpreting)

CAREER PREPARATION/ABILITIES:

HARDWARE: Printers (service and repair);

network servers; tape drives; Macintosh (several versions), PowerMac;

HP

ScanJet series flatbed scanners, Xerox 7650 ProImager flatbed

scanner; Sun workstations; fax/modems; CD-ROM drives;

x286 through Pentium computers (installation/repairs); laptop computers

(various manufacturers); routers, switches, hubs, CSUs/DSUs, other WAN equipment.

SOFTWARE (WIN):

Microsoft Office Suite; WordPerfect Office Suite; MS Works 3.0; Lotus Notes; cc:Mail; Adobe Acrobat;

Netscape and Internet Explorer. Adobe PageMaker, PageMill, Illustrator, and PhotoShop; Microsoft FrontPage; Visio; CorelDraw!; Dreamweaver.

Other programs upon request.

(MACINTOSH): MS

Word; WordPerfect; MS Excel; Adobe Photoshop; Adobe Illustrator; MacWrite;

MS-Works, Claris Works.

(OTHER): HP OpenView; Telnet; FTP.

OPERATING ENVIRONMENTS: DOS, Windows 3.x, Win95/98/2000/NT/XP, UNIX, Macintosh

NETWORKS: Novell, Banyan

EXPERIENCE:

March 2001 to Present

Wells Fargo Bank (WFSC), Cassie Hill Data Center, Roseville, CA (http://www.wellsfargo.com)

Network Engineer

Network engineer, working on network-related problems through conclusion.

Change Coordinator for the Vendor Management Team. Create change requests and coordinate with telecommunications providers for required work to be performed on network equipment and

associated data circuits.

Change Coordinator for the Network Software Group. Create change requests and coordinate with multiple business units in order to follow through with requirements for change records.

Interact with external service providers, telco, equipment manufacturers, and internal customers to successfully provide continuous network service.

Work with networking equipment such as 3Com, Cisco, Juniper, and Extreme routers. Various other WAN equipment.

Network Engineer in the Network Control Center. Resolve issues related to networking equipment-based problems. Diagnose network-related problems and take appropriate measures to

restore connectivity and productivity.

Quality Assurance and Compliance. Review trouble tickets and either personally resolve outstanding issues, refer to appropriate party for timely resolution, or hold for review and training of NCC

personnel in proper ticket resolution procedure.

Documentation Specialist, providing analysis and follow-up for open trouble tickets; and to provide internal technical/nontechnical documentation to

in-house network engineers.

April 2000 to April 2001

Heald College of Business and Technology, Roseville, CA (http://www.heald.edu)

Instructor

Instructor for technology-based programs. Created course content and provided instructor-led, classroom-based training.

Taught two courses, Transmission Media and Networking and Internet Studies.

October 1996 to March 2001

3Com Corporation, Santa Clara, CA (http://www.3com.com)

Systems Engineer and Documentation Specialist

Network engineer providing support services for wide

area networking (WAN) equipment manufactured by 3Com Corp.

Support for LAN and WAN equipment and technologies.

Support for multiple platforms.

Resident engineer for client site (Roseville, CA),

network control center. Response and resolution of network problems

remotely; responsible for coordinating efforts

for on-site response/resolution.

Coordinate problem resolution efforts of client, third

party vendors, and 3Com. Interaction with on-site third party

vendors.

Create relevant technical documentation for WAN

technologies and hardware. Webmaster for intranet web site.

Provide administrative support at client site for all

3Com resident engineers and transient engineers.

April 1996 to October 1996

Littler, Mendelson, Fastiff, Tichy & Mathiason, P.C.,

San Francisco, CA (http://www.littler.com)

Applications Specialist

Training for end users. Formal classroom and

one-on-one training.

Created end user documentation, in-house.

Oversaw a staff of five employees.

Hardware installation, configuration, repairs, and

maintenance. Installation/configuration of peripherals.

Software installation and configuration.

Responsible for mobile fleet (laptop computers).

Installation, configuration, and tracking.

MS Office products, WFW and Win95 based. Windows

NT network. Specialized legal software. Westlaw, Lexis.

Assisted in web site content development.

Help desk environment. Handling hardware and software

issues, by phone and in person.

Supported all of the above for 26 offices nationwide.

Bay Area offices in person; coordinated contract services

nationwide.

December 1991 to April 1996

University of the Pacific, McGeorge School of Law,

Sacramento, CA (http://www.mcgeorge.edu)

Assistant Manager, LawLab

Managed a staff of fifteen, in a Novell 4.1 LAN computer

facility of 50 workstations.

Maintain/troubleshoot/install/configure all hardware

and software within facility (IBMs and Macs).

Designed and implemented entire training program for

new LawLab employees.

Created user manuals; created on-line manuals for employees;

created/maintained policies and procedures manuals.

Trained staff and lab users in all Mac-, DOS-, and

Windows-based software available in LawLab.

Trained in Westlaw and LEXIS/NEXIS software.

June 1995 to August 1995

Intel Corp., Folsom, CA (http://www.intel.com)

Personal Computer Services, Laptop Specialist (Temporary

position only, concurrent with position above)

Installed software company-wide on large variety of

laptops; hardware installations and minor repairs.

Help desk environment, handling troubleshooting questions

by phone and in person.

Support for Intel sites in Folsom and Bay Area.

Novell 3.x and 4.x, Windows NT, and Banyan VINES environment.

March 1991 to September 1991

Alldata Corporation, Elk Grove, CA (http://www.alldata.com)

Data Capture Technician

Edited/updated automotive technical manuals transformed

to CD-ROM format, using OCR scanning.

Assisted in training new employees in OCR software.

Unix environment.

September 1986 to May 1988

State of New Jersey, Montclair State College, Upper

Montclair, NJ (http://www.montclair.edu)

Computer Lab Assistant

Maintained facility of 21 networked IBM computers;

troubleshoot and repair computers.

Duties included teaching computer programs for various

departments.

Novell 3.x network.

September 1984 to May 1986

Interactive Communications, Upper Montclair, NJ

Technical Writer

Created new user manuals or revised existing user manuals

for computer operators.

CONTINUING PROFESSIONAL EDUCATION:

Continuing education through Wells Fargo Bank for software, technical, and management training. 2001-present (Wells Fargo Bank, Roseville, CA)

Completed Cisco-approved Cisco Certified Networking Professional (CCNP). November, 2004 (Lighthouse Learning)

Attended Leadership Skills and Team Development for the Technical Professional. June, 2004 (American Management Association)

Completed Unix, Level I and Level II courses, July, 2003 (Global Knowledge)

Completed Cisco-approved courseware. (ICND, BCMSN, BCRAN, BSCN, CIT) 2000-2001 (KnowledgeNet)

Professional development courses, WAN equipment

and technologies, 1996-2001 (3Com, San Jose)

Completed Intermediate Unix course, Spring, 2000 (American River College, Sacramento)

Completed PageMaker 6.5 course, Spring, 2000 (American River College, Sacramento)

Completed Unix course, Fall, 1999 (American River College, Sacramento)

Completed Technical Writing, April-July, 1998 (Heald Institute of Technology, Sacramento)

Completed Real World Project Management, February, 1998 (CareerTrack,

Sacramento)

Completed Web Page Design course, Fall, 1997 (American

River College, Sacramento)

Completed Telecommunications course, Fall, 1997

(American River College, Sacramento)

Completed Novell's Certified Netware Engineer training,

April 1996 (Heald Institute of Technology, Sacramento)

Completed Microsoft-approved Windows 95 training, April

1996 (Datawiz Centers, Foster City)

Completed Train-the-trainer, July, 1995 (Regional & Continuing Education, CSUS, Sacramento, CA)

Completed Computer Science (Programming), Fall, 1994 (Sacramento City College, Sacramento, CA)

Completed Customer Service, May, 1994 (Fred Pryor Seminars)

Completed Grant and Proposal Writing, July, 1994 (McGeorge School of Law, Sacramento, CA)

Completed Management, June to September 1989 (United States Air Force Officer Training School, San Antonio, TX)

(Complete listing of courses to date available upon request.)

ADDITIONAL SKILLS:

Personnel management skills.

Project management.

Teaching and training experience. (Computer and

non-computer related.)

Technical writing; end user documentation; forms design.

Programming: C++; HTML; JavaScript.

Help desk environment.

Public speaking and presentation skills.

Grant and proposal writing.

Courses for conflict resolution.

Courses for Time Management Skills.

Software training (various programs).

ADDITIONAL:

Officer Training School, United States Air Force. Leadership and management training.

(Honorably discharged, 1990. Rank: 1Lt.)

Personal home page: http://fencer1.tripod.com/

(Created personal home page.)

REFERENCES: Available upon request

Visit two web sites I created:

http://fencer1.tripod.com

http://members.tripod.com/~curtisking/Test2.htm

aralegal Studies Specialization: Patent,

Copyright, and Trademark Law (ABA-approved program)

Contact this candidate