Manager Training
Resume:
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Jae Walker
Address available upon request
E. Lansing, MI 48823
WORK EXPERIENCE
*/**-**/*** ******* Analyst
I, Counseling Center
*** ****ent Services, Michigan State University
Responsibilities:Upgrade LAN from Novell 3.11/3.12 to 4.10Install and repair PC hardware.Day to day administration and support of Novell 4.11 LAN and NT Web
server (approximately 50 users) in two locations.Train staff in computer related issuesDesign, write and maintain a counseling notes and appointment
database in Access.Web administration for the Counseling
Center web site.Postmaster and mailing list administrator.
SupervisoryInterview, hire, supervise and train student employee12/95 - 4/97
Programmer/Analyst, Enrollment Services
Rm. 50 Administration, Michigan State University
Responsibilities:Upgrade two LANs from Novell 3.11/3.12 to 4.10, consolidating five
servers into three.Install and repair PC hardware.Upgrade a 486 PC to become a Novell 4.10 tape backup server using
Arcserve6.Day to day administration and support of two Novell 4.10 LANs and 3
servers (approximately 180 users) spread across the Office of Financial Aid, Office of
Admissions, Office of the Registrar and Student Athlete Support Services.Evaluate and recommend hardware and software improvements.Troubleshoot and assist user base with Windows 95, Word, Excel, Word
Perfect, Access and IBM mainframe applications.Install and update ACD Phone manager for the Office of the Registrar.
TrainingCompleted Novell Certified training in the 4.10 operating system.
4/90 - 12/95 Programmer/Analyst, Office of Financial
Aid
252 Student Services, Michigan State University
Responsibilities:
Technical/ProgrammingDeveloped and maintained sophisticated programs to receive and make
available for disbursement more than 90 million dollars worth of Electronic Funds
Transfers (EFT) annually.Analyzed the capabilities of the new Financial Aid system and
designed a framework of reports to support the data needs of the Office of Financial Aid
(while assigned to the Student Information System project).Analyzed the computing needs of the Office of Financial Aid and
contributed significantly to the design of a Local Area Network for OFA.Reviewed advances in software and technology and made recommendations
for improvement of the OFA LAN; installed new software and assured that it would function
smoothly in the existing environment.On-demand analysis and programming support for a variety of Financial
Aid needs using DYL 280 II, MVS/XA JCL and SAS.Monitored and maintained functionality of OFA mainframe programming
environment
Training/SupportProvided basic instruction on use of the Local Area Network to new
employees; trained student employees in all aspects of systems support.Sophisticated programming support for all aspects of the MSU
Financial Aid system; on demand reporting from complex mainframe database.Complete support for 100 stations on 2 Novell 3.11 Local Area
Networks.
SupervisorySupervised and trained programmer student employee
10/89-3/90 Programmer/Analyst, Administrative
Information Services
Room 2, Administration Building, Michigan State University
Responsibilities:
Training/SupportCoordinated training, course design and instruction for report
generation languages.Responsible for training new support employees. Coordinated
documentation of client support activities.Continuing support for 250+ clients, problem resolution for all
support staff. Continuing responsibility for fulfillment of Requests for Application
Support (RASs).Microcomputer support, including Keymaster data entry produce and
work with IBM Token Ring Local Area Network.
SupervisoryWork group leader for Consulting Services Client Support area. Distribution and follow up on RASs. Scheduled support coverage for 3
Consulting Services staff members and 2 students.Assisted in interviewing and selecting Consulting Services employees;
primary responsibility for assigning their work. Assisted in interviewing new Consulting
Services support staff.
Technical/ProgrammingResponsible for design, creation and maintenance of OS/2 MVS/XA Job
Control Language (JCL) for client based computing. Designed and built production frameworks for client programs. Coordinator/resource for Tempus-Link micro/mainframe transfer
product.Produced internal utility programs (mostly in OS/JCL and DYL 280 II).
4/87-9/89 Programmer II, Administrative Information
Services
Responsibilities:
Training/SupportTraining, course design and instruction for report generation
languages. Trained new support employees. Documented client support procedures. Created and delivered a seminar at DYLOGUE '89 on "Training
Non-Programmers in Structured DYL 280". Ongoing support for Easytrieve, DYL-280 II, Panvalet, Tempus Link,
SAS and MVS/XA OS/2 JCL.
Technical/ProgrammingProject leader for Panvalet Archive project, with primary design and
programming responsibility. Project leader for upgrade of Tempus Link from version 3.1.1 to 3.2. Developed streamlined download procedures, reducing effort required
for maintenance; developed procedure for uploading to client output files. Assisted in project piloting DYL 280 II as a client based computing
language. Created JCL framework to permit execution of client DYL jobs through Panvalet
Online.
11/84-3/87 Programmer I, Administrative Information
Services
Responsibilities:
Primary consulting support for 100+ Easytrieve users. Responsible
for teaching monthly classes and modifying/creating course materials as needed. Maintained
and generated end-user computing JCL (for daily and production scheduled use).
Administrated end-user computing environment. Consolidated redundant execution JCL into
centralized procedures. Piloted Personal Manager calendaring product; developed service
offering. Administered Personal Computer loan program and associated training, including
development of course materials and forms.
Additional employment history and references available upon request.
EDUCATION:
B.A. in Arts and Letters, Michigan State University, E. Lansing, MI
September 1975
Lansing Community College - Analyst Curriculum.
Completed training for Novell 4.11 Certification
LANGUAGES AND TOOLS:
Access, ACD Phone Manager, Arcserve6, BackupExec, COBOL, Data
Expert, DYL 280 II (including DYL letter writing), DYL IDMS/R, Easytrieve, Excel, IBM
Mainframe Assembler, IBM PC Basic, JesMaster,Keymaster, MVS/XA OS/2 Job Control Language,
Novell 3.11, Novell 4.11, Panaudit, Panvalet Online, Panvalet Library tools, Paradox 4.0,
PC/TCP 2.3, PL/1, Quattro Pro, SAR, SAS, SYSD, TSO/ISPF, Windows 3.11, Windows 95, Windows
98, Windows 2000, Windows NT, WinInstall, Word, Word Perfect
ADDITIONAL EXPERIENCE:Training: Developed and administered a group-leader training program
for RPGA, an international hobbyist organization.Internet/Web: Developed several web pages, including one for a local
club (http://www.carp-mi.net/carp). Running FTP
sites for several mailing lists.Listserv and other mailing list managers: Run several mailing lists,
using Mailserv and Listserv products.
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Last Update: 10/20/200 to Jae's Home Page
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