Customer Service Technician

Bonita Freeman

Email: *********@********.***

Address: **** ***** ****** #****

City: Rancho Cucamonga

State: CA

Zip: 91730

Country: USA

Phone: 951-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BONITA ANN FREEMAN

PRELIMINARY RESULTS SHOW I PASSED CPhT

8837 Grove Avenue, #1401 * Rancho Cucamonga, CA 91730 * 951-***-****

*********@********.***

PHARMACY TECHNICIAN

"Making Life Easier for Busy Healthcare Professionals"

Highly competent and dedicated healthcare professional who can be trusted

with even the most confidential projects. Have over ten years experience as

a pharmacy courier/pharmacy assistant/pharmacy technician.

Self-starter, quick learner, and team player who always exceeds

expectations.

Have developed and created an accomplished foundation in customer service

advocacy; medical terminology; brand/generic drugs; plus oral, written and

telephonic communication skills. Have an unparalleled ability to work with

people at all levels and to improve their quality of life.

Areas of Expertise:

- Multiple Settings - Controlled Substances Tech - Brand/Generic

- Data Entry - Inventory Technician - Prior Authorization

- Time Management - Medical Terminology - Customer Service

- Fill 30-40 scripts/hour - Medication Errors

PROFESSIONAL EXPERIENCE

Volunteer, Rancho Cucamonga, CA 2009 to present

Patient Care Coordinator

Provide a full range of in-home support services for the client. In charge of

managing their calendar, patient advocacy, interacting and building rapport

with

medical personnel, preparing correspondence and reports.

Overview: Patient Advocacy/Customer Service.

Utilize pharmaceutical knowledge to aide cardiac patient.

Monitor patient's response to medications and health needs.

Found possible infection; transported patient to hospital for evaluation.

Found possible onset of medication allergy; transported to clinic for

evaluation.

Perfect attendance.

Bonita Freeman Page 2

CareerStaff Rx, Lynnwood, WA 2011 to 2012

Pharmacy Technician

Enable pharmacist to focus on other areas of pharmacy.

Overview: Increased Productivity by 50%.

Fill 30-40 prescriptions per hour with medication errors less than 5%.

Under direct supervision of pharmacist, assist in the preparation, distribution,

& record-keeping of controlled substances.

Obtain and manifest floor stock after pharmacist verification; distribute

medications.

Utilize data entry and computer research skills (Guardian, Internet Explorer).

Perfect attendance.

Adecco USA, Garden Grove, CA 2009 to 2011

Pharmacy Technician

National health plans management and prior authorization.

Overview: Patient Advocacy/Customer Service.

Identify, research, and analyze problems and discrepancies.

Data entry and computer research skills (RxWeb, UMCS, Microsoft Word,

Microsoft Excel, Outlook, Internet Explorer).

Determine prior authorization eligibility under health insurance guidelines or

give to pharmacist for further review.

Receipt of customer service diploma; recognition for perfect scores.

Perfect attendance bonus.

San Bernardino County Probation, San Bernardino, CA 1997 to 2008

Probation Corrections Officer

Enable Behavioral Health to take more active role in the emotional well-being

of the detainees.

Overview: Medical Liaison/Patient Advocacy.

Pharmacy assistant: dispense medications to detainees and record on

medication administration record; assist in medication inventory control.

Pharmacy courier: deliver pharmaceuticals to and from the living units

Medical liaison: bridge of communication between behavioral health staff,

nursing staff, doctors and detainees.

Developed and created a plan for behavioral health staff to expand their

working hours.

Perform random drug tests on detainees returning from furlough.

Receipt of team award, award for dependability and quality assurance plus

award for professional execution of my duties.

Bonita Freeman Page 3

EDUCATION & CREDENTIALS

Bachelor of Arts, Psychology

CALIFORNIA STATE UNIVERSITY, SAN

BERNARDINO - San Bernardino, CA; 1993

Associate of Science, Office Management, Sociology

RIVERSIDE

COMMUNITY COLLEGE - Riverside, CA; 1986

Pharmacy Technician Diploma

UEI COLLEGE - Ontario, CA; 2009

California State Pharmacy Technician License - TCH 91023 - expires

9/30/2014

Expect CPhT 11/2012, awaiting official results from 10/26/2012 exam

CPR-AED - 238276 - expires 10/26/2013

Customer Service Advocacy Diploma

Clerk Typist Certification

REFERENCES

Available upon request.

Contact this candidate