home: 520-***-****

abphn1@r.postjobfree.com

OBJECTIVE: Driven to be a

contributing team member/manager where knowledge, abilities and

experience will be a factor in achieving goals and inspiring others

to excel.

SELECTEDACCOMPLISHMENTS

Self-Employed(January2001-Present): Private Computer Consulting,

Sub-Contracting in Residential Construction (Carpentry, Electrical &

Plumbing). Deployed the Navy/Marine Corps Intranet (NMCI) in Athens,

GA, at the US Navy Supply School.

RaceTracPetroleum(October1998-January2001):

Corporate Technical Support Manager. Designed and implemented work

areas. Managed daily operations of Meridian phone switch. Created and

maintained hardware/software/printer inventory in a Microsoft Access

97 database, generating queries and reports to upper management.

Implemented upgrade of local and remote offices to latest software &

hardware technologies. Created and maintained daily server-room

outage databases consisting of reports and queries. Generated and

negotiated plans and processes to save money on temporary and

permanent staffing. Managed upgrade for the entire corporation to

latest anti-virus technology. Staffed and scheduled weekday and

weekend technical support. Purchased and accounted for all corporate

desktop and laptop hardware and software. Managed and assisted in

modeling a large Lotus Notes trouble-ticket and statistics database.

Interviewed new-hire prospects and assisted in design of a

hardware/software interviewee prior-knowledge test. Created, managed

and maintained a database for all software inventory and licensing.

Revamped Goals process for technical support engineers. Created and

maintained departmental hardware and software profiles to expedite

workstation restore. Maintained and purchased on-site hardware stock.

Assisted in corporate luncheons, programs and functions.

Compaq/DigitalEquipmentCorporation(January1996-October1998):Trained and excelled in telephonic and

desk-side support of state-of-the-art Pentium and RISC (DEC Alpha)

based PCs, operating systems ranging from DOS to Windows 98/NT 4.0,

network interface cards/drivers, SCSI adapters/drivers, video

cards/drivers and monitors. Performed as an assistant supervisor and

a 2nd-level technician dealing with a variety of personnel and

systems. Designed, created and administered a 40-PC LAN deploying NT

4.0 Server and Workstation, DOS, Windows 3.11/95/98 and Novell 4.1x.

Created, managed and maintained a 40-PC Lab for troubleshooting

hardware, software and networking, including file and print servers.

Setup environments for a variety of training and performed as the

trainer.

RealEstate(June1995-January1996):Educated in contracts, laws, ethics, duties and performance of a

licensed real estate agent in the states of Arizona and Georgia.

Experienced daily contact with clients. Broadened skills in the art

of dealing with people from every walk of life.

U.S.Army(April1975-June1995): Performed

as a military intelligence radio direction finder, working with

teletypes and various computer systems, including PCs, minis,

mainframes and proprietary systems. Ten years of duty as a Military

Intelligence instructor, teaching various computer-oriented

equipment, software and procedures. Highly trained in personal

communications, leadership, management and organizational skills.

Excelled and decorated in all leadership positions commensurate with

rank. Excelled at all levels of military and common training from

Squad (5-10 persons) to Brigade (1000+ persons). Honorably retired at

the rank of Sergeant First Class, after 20 years of flawless and

diligent service. Held a Top Secret Security Clearance for the

duration of my military career.

CAPABILITIES

Computing: Well versed in

Microsoft Windows, Apple/Mac and many variants of Linux/UNIX.

Experienced in wireless networking. Capable of hardware, software and

network installation, upgrade, operation, maintenance, consulting,

troubleshooting and some programming. A seasoned instructor with the

ability to energetically educate large or small groups with ease.

Very dedicated and organized. Possess a strong desire to complete

each task promptly and with perfection. A fast learner in all aspects

of personal computers. I thrive on self-initiative.

Management:Trained and

have many years of experience in dealing with administration,

training and managing large groups of people. Excelled in raising

morale and improving attitudes in tough situations. Leadership

qualities have always been rated as excellent.

EXPERIENCE

Instructing:Ten years of

instructional platform duties in the U.S. Army and assistant to a

college instructor for two semesters of basic PC principles and

programming.

Computing:

Hardware/Software/Networking installation, setup, upgrade, operation,

troubleshooting, maintenance, consulting and telephonic/desk-side

support.

CERTIFICATES

A+ Hardware &

Software Technician

Network+ Technician

Cisco Certified Network

Associate (CCNA)

SCSI Nuts & Bolts

Supporting Windows NT

3.51

Upgrading to &

Operating Windows 98

Referencesavailableuponrequest.

Contact this candidate