High School Manager

Shaunase Ocker

Email: ********@****************.***

Address:

City: Mechanicsville

State: VA

Zip: 23111

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic team player, highly knowledgeable about FOH restaurant and bar operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers .Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Educational Background:

High School Dipolma from Hueneme High School, Port Hueneme CA 1/2001 to 6/1996 (General Education)

High School Dipolma from San Diego State, Port Hueneme CA 1/2001 to 11/2012

Job History / Details:

Summary

Dynamic team player, highly knowledgeable about FOH restaurant and bar operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers .Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Highlights

~ Highly responsible and reliable

~Works well under pressure

~Exceptional interpersonal skills

~Food and beverage specialist

~Master of sales techniques

~Aloha and Point of Sale (POS) system operation,

~Extensive hospitality background

~High-volume dining

~Upbeat, outgoing and positive

Experience

February 2012 to November 2012

Kai Richmond, VA

Lead Bartender/ Assistant Manager

Lead Bartender and Assistant Manager duties included,

Hired and Trained all FOH staff

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Effectively used items in stock to decrease waste and profit loss.

Consistently adhered to quality expectations and standards.

Skillfully anticipated and addressed guests' service needs.

Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Correctly calculated charges, issued bills and collected payments.

Checked in deliveries and signed off on products received.

Inventory and ordering

Promoted and endorsed the company to bring in new business.

Completed opening and closing checklists according to set standards.

Provided high quality service.

Bartend with Flair

April 2012 to November 2012

Sam Miller's Richmond, Virginia

Bartender

Bartender responsibilities included,

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Appropriately suggested additional items to customers to increase restaurant sales.

Assisted guests with making menu choices in an informative and helpful fashion.Promptly served all food courses and alcoholic beverages to guests.

Answered questions about menu selections and made recommendations when requested.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Politely answered phones promptly and recorded and confirmed reservations.

Assisted servers and dining room hosts and quickly responded to guests' needs.

Provided high quality service.

Checked in liquor, beer and wine orders

January 2011 to April 2012

TGI Friday's Richmond, Virginia

Bartender

Bartender duties included,

High volume beverage and food service

Cash handling, reconciliation, POS knowledge

Flair competition champion

Extensive recipe knowledge and retention of over 200 beverages

inventory

training of new hires

Correctly calculated charges, issued bills and collected payments.

Worked as a team with all FOH and BOH staff to ensure guest satisfaction

Delivered exceptional, friendly and fast service.

Consistently adhered to quality expectations and standards.

Appropriately suggested additional items to customers to increase restaurant sales.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Education

1996 Hueneme High School Port Hueneme, California

High School Diploma General Education

San Diego State San Diego, California

Psychology

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