Customer Service Manager
Resume:
Reba Johnson
Email: *********@********.***
Address: **** *.********* ** **.2303
City: Carrollton
State: TX
Zip: 75007
Country: USA
Phone: 972-***-****
Skill Level: Management
Salary Range: $68,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
100K square feet of office space for a call center ensuring that the day to day operations ran smoothly and space was in an acceptable conditions.
Developed and manage > $5 million in operating budgets and assets, which resulted in budgets being maintained and a reduction of expenses.
Managed several data bases that consisted of employee space changes on daily, weekly monthly bases.
Managed Moves Adds Changes for more than 500 employees.
Worked with senior management to ensure policies and procedures are adhered to by all employees.
Was the liaison between the landlord and the Client,
Managed the maintenance and engineering staff for the entire facility.
Trained the emergency response team of 100 plus employees to handle safety concerns of the facility.
Managed the safety and security for the facility for multiple shifts of a call center.
Managed the operations of the onsite building cafeteria.
Sony Electronics Inc., Irving, TX 1995-2006
Facility Manager
Managed >100K square feet of office/technical space for multiple sites throughout the region ensuring operations ran smoothly and space was in acceptable condition.
Developed and managed >$5million in operating budgets and assets, which resulted in budgets being maintained and a reduction of expenses.
Acted as Project Manager and Property Manager for fast-track tenant improvements for start-up of office, technical and retail space in Western Region; each project was on time and within budget guidelines.
Managed large, multi-phase facility relocations, including fast-track start-ups, close-outs and lease negotiations and terminations in high and low-rise buildings, ensuring maximum occupancy.
Acted as tenant liaison and property manager for subleased space in multi-tenant environment, which led to successful and profitable sublease arrangements.
Drove the efforts of ISO14001 compliance, in order to maintain good standing with all regulations; managed security, safety, and environmental responsibilities of the property.
Managed the day-to-day aspects of property management, including rent reconciliation, purchasing, accounts payable, telecom installations and space allocations.
Acted as first line of contact for outages, on a 24/7 basis, as the network interface liaison.
Held responsibility for management of office support staff (mail, shipping/receiving, reception, work orders, supplies, customer service, janitorial, conference rooms, video conferencing), ensuring office functions ran smoothly and efficiently.
Acted as Chair of Employee Safety Council and Employee Activities Committee.
Developed and implemented the disaster recovery plans and procedures, on a yearly basis, to ensure procedures were in place in case of emergency. Digital Equipment Corporation, Brookfield, WI 1985-1995
Facility Supervisor
Managed >50K square feet of office and technical space for multiple locations throughout the Central Region.
Developed and managed the operating budgets and assets >$2 million>; held full responsibility for this effort.
Researched and selected vendors to provide services for multiple locations; resulting in utilizing vendors with exceptional skills and reputations, while also securing reasonable pricing.
Ensured all work orders were completed in a timely manner by monitoring them on a daily basis.
Identified the need for and created and implemented a preventive maintenance program on building equipment, including repair/maintenance coordination.
Maintained fire, life and safety compliances, ensuing employee safety, and building safety.
Ensured superior customer service and customer satisfaction.
Managed purchasing, accounts payable, telephone mac order system, ensuring payments are made in a timely manner, moved and set-up computers, and ensured supplies were available.
Managed space allocation implementation, to ensure proper charge backs per space utilized, which also ensure budgets are maintained.
Managed the administrations of the office support staff.
Chair of Employee Activities Committee. Mail NMore, Brown Deer, WI 1983-1985
Operations Manager
Opened and set up several locations within city limits.
Hired and managed the office support staff (mail, shipping/receiving, reception, work orders, supplies, customer service, janitorial).
Managed multiple projects through design, construction and turnover phase.
Reviewed, monitored and managed schedules, budgets and the quality control system for all phases of the projects of company expansion and reduction.
Reviewed and made recommendations regarding vendor selection and implementation.
Assisted with revising the policies and procedures to enhance business practices.
Executed the seamless day to day operations of the facilities.
Education
Major Business Management, University of Milwaukee Wisconsin, Milwaukee, WI
AA Journalism, Riverside Community College, Riverside, CA
Professional Development
How to Manage Projects, Problems and Deadlines
Problem Analysis
Seven Habits of Highly Effective People
Safety and Health Compliance
Creative Problem Solving
MS Project Management
OS Plus
OSHA Compliance 1995-2005
MS Office
MS Excel
MS Access
MS Calendar
Civil Treatment
Communicate with Confidence
Time Management
Assertiveness Training for Women
Ariba
Oracle
Auto CAD
Yardi, Skyline, MRI, Angus
Professional Affiliations
Member-IFMA
Member-BOMA
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