Medical Manager

Debbie Holt

Email: *********@********.***

Address: **** **** ***** **.

City: Charlottesville

State: VA

Zip: 22911

Country: USA

Phone: 434-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Debbie Holt

2024 Echo Ridge Rd.

Charlottesville, VA 22911

434-***-****-cell

*********@********.***

Senior Consultant: Entrust Healthcare, Columbus, OH 03-10 to present Salary $72,000

Implementation Consultant and Software Trainer for the practice management and electronic health records products of Allscripts. These include Enterprise PM as well as Pro PM and EHR. I travel weekly throughout the United States working with private medical practices of varying sizes as well as hospital owned multi-specialty practices determining their needs for implementation of the software in their organizations. This includes a pre-implementation conference call, being on site for a week determining their workflows, customization and training needs. I work remotely in their database to customize the software based on my findings in the practice. This is followed by training the physicians and their staffs and then go live with the practices seeing actual patients in real time. The amount of time in the facilities varies depending upon the number of people to be trained and the scope of the project.

Practice Manager: Spinal Surgery Associates, Charlottesville, VA 07-09/03-10

2 Providers, 4 staff. All aspects of management of this Orthopedic Spinal Surgery Practice, including radiology and a specialized spinal rehabilitation clinic. Duties include bookkeeping with QuickBooks, accounts payable, human resources, office operations, etc.

Practice Manager/CFO: Go Orthopedics, Chester, VA 02-09/06-09

2 Providers, 7 staff and 4 physical therapists. All aspects of management of this Orthopedic Surgical Office that also has radiology and physical therapy services.

Office Manager/Administrator/CFO: Piedmont Pediatrics, A Division of Anchor Healthcare, Charlottesville, VA 10-03/01-09

7 providers, 17 staff. After providing transcription services to the practice for a number of years, the practice required a change in management. With a background in management, the practice brought me into the office as manager. I hired a new transcriptionist to take over those duties.

I quickly learned each office position, the office operations were streamlined and organized, and an electronic medical records system was researched and purchased. This system was implemented in June of 2004. The office switched to electronic medical records, a new practice management system and brought all accounts receivable/billing in house from the Central Billing Office of Martha Jefferson Hospital. Worked with all commercial and state funded payers and software company to set up seamless electronic claims billing. Handle paper and electronic explanation of benefits and electronic funds transfers. Maintain a good working relationship with all insurance provider representatives to handle claims problems for proper and timely claims filing and reimbursements. Participated in commercial insurance contract negotiations.

Accounting - all accounts payable and receivable. All bookkeeping and deposits. QuickBooks. On-line bill pay and direct deposit of owners draws, estimated tax payments for all owners, work one on one with accountant. Budget and profit and loss monitoring and reporting. Production monitoring and reporting to owners. Owner compensation summary. Financing of EMR and acquired line of credit and manage same.

Human Resources - Handle all recruiting, screening and hiring. Make and carry out all disciplinary actions and facilitate promotions and terminations. Schedule and arrange all office events (recreational and educational). Conduct and participate in employee performance appraisals. Create and maintain personnel files and payroll administration.

Office Operations - Handle all mail. Create and maintain schedule, adjusting as needed to serve the patient and provider needs. Manage schedule for all events including medical staff meetings, section meetings, drug rep lunches, interoffice functions like monthly birthday lunches, etc. Provide back up for all positions. Process electronic billing/claims daily, monitoring reports generated from clearinghouse. Post payments from insurance carriers, monthly patient statements and collections. Handle all parent complaints to a satisfactory conclusion.

Handle purchasing of all supplies, equipment and furnishings. Negotiate all contracts for the office including advertising, telephone, computer and office services. All vaccine ordering and management. Work closely with nurses regarding medical supply and equipment needs and maintenance.

In-office IT person. Monitor servers and performance logs, manage interfaces with outside data sources. Work within software as needed making changes, installing upgrades, etc. (Allscripts, formerly A4 Healthmatics, electronic medical records and Ntierprise practice management system).

Owner: Holt Transcription and Business Services, Inc. Charlottesville, VA 11-00/10-03

Home based transcription services for MedScripts, a digital transcription service with the Veteran`s Administration Hospitals contract. Provided transcription for local medical practices, including but not limited to Greene Family Medicine, Albemarle Physical Therapy, Piedmont Pediatrics, Charlottesville Family Medicine.

Owner, Holt Transcription and Business Services, Inc. Greenville, NC 09-97/10-00

Owned, managed and trained an 18 employee transcription service providing transcription for medical, hospital, legal and public service businesses.

Office Manager, Taft, Taft & Haigler, Law Firm, Greenville, NC 08-87/09-97

Functioned as liaison between office staff of 60 employees and Partners/Owners. Main focus of position included:

Human Resources - Handled all recruiting, screening and hiring. Made and carried out all disciplinary actions and facilitated promotions and terminations. Scheduled and arranged all office events (recreational and educational). Conducted and participated in employee performance appraisals. Created and maintained personnel files and payroll administration. Handled orientation and training of new employees.

Contractual and fixed asset management - Handled purchasing of all supplies, equipment and furnishings for all offices. Negotiated all contracts for the office including advertising, telephone, computer and office services. Oversaw and facilitated the construction of the Wilmington, NC office, as well as the addition of several satellite offices throughout NC.

Administrative Management - Maintenance of firm calendars, mail processing, accounts payable and receivable, trust accounting and payroll. Handled all insurance contracts/policies including health insurance, 401K, disability, general liability, legal liability/malpractice for all offices, firm property holdings, etc. Managed all continuing legal education for the firm attorneys. Kept the attorneys up to date on new rules governing professional conduct. Organized and managed continuing legal education retreats abiding by all state mandated guidelines.

Medical Transcriptionist, Insurance Clerk, Medical Assistant, Lynn G. Borchert, M.D.,

Reproductive Endocrinologist, Greenville, NC 1986-1987

Handled a variety of front office and patient care duties. Transcribed, filed all insurance claims, did follow up as needed for proper reimbursement of claims, paid bills, ordered supplies, scheduled office visits, tests/procedures, surgeries and kept lab and exam rooms stocked. Provided assistance with medical procedures and in office surgeries as well as assisting with patient care during the exam and visit with doctor. Responsible for autoclave/sterile procedures. Performed lab workups for all patients. Helped managed donor program. Provided patient education for upcoming procedures and surgeries.

Insurance Clerk, Greenville Womens Clinic, Greenville, NC 1986-1987

Worked part time temporary filing insurance claims at night to catch up their billing and restart cash flow. Also handled inquiries from insurance companies about problem claims that were filed incorrectly or not at all and made necessary corrections required for proper reimbursements.

Medical Transcriptionist, East Carolina Neurology, Inc., Greenville, NC 1979-1986

Main responsibility was transcription, but assisted with all phases of front and back office functions including but not limited to filing insurance, switchboard, accounts payable, payroll, office scheduling as well as scheduling of procedures and tests.

Associations

Board Member, Virginia Medical Group Management Assoc. 01-09/04-10

Member, Virginia Medical Group Management Assoc. 2004/2010

Member, Medical Group Management Assoc. 2004/2010

References

Thomas F. Taft, Taft, Taft and Haigler, 252-***-****

Tammy Abeyounis-James, Taft, Taft and Haigler, 252-***-****

Carol Bullock, East Carolina Neurology, 252-***-****

Lori Nease, Nease Personnel, 252-***-****

Donna Diaz, Administrator, Orange Family Physicians, 540-***-****

Tina McCann, Piedmont Pediatrics, 434-***-****

Robert S. Michel, M.D., Piedmont Pediatrics, 434-***-****

Doreen Ross, Southwest General Medical Group, Inc., 440-***-****

Jim LaLonde, Sharp Community Medical Group, San Diego, CA 858-***-****

Chris Auville, Harrisonburg Medical Associates, Harrisonburg, VA 540-***-****

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