Customer Service Administrative Assistant

Marie Gervais

Email: *********@********.***

Address: **** **** ****** *****

City: Cumming

State: GA

Zip: 30040

Country: USA

Phone: 404-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Marie Gervais

3865 Glen Laurel Court, Cumming, GA 30040 * 404-***-**** * *********@********.***

ADMINISTRATIVE ASSISTANT

Objective: Career oriented Administrative Assistant with several years of experience in project management, software licensing, call center/ data management and planning. Accomplished in multi-tasking, fast-paced environments while implementing efficient and effective ways for the success of the company

AREA OF EXPERTISE

Strong administrative skills

Team player

Ability to work well independently and under pressure

Ability to interact well with all levels of management and team player.

Exercise discretion and judgment

Strong research and analytical skills

Professionalism with internal and external customers

Articulate, reliable and tactful

Leadership and supervision

Multilingual (English- French- Creole)

Excellent interpersonal and communication skills

Attention to detail

Excellent written and organizational skill

Skills

Microsoft Office 2007, Word, Excel, PowerPoint, Outlook, Adobe Acrobat Professional, Word-processing, Siebel, Oracle EBS, Windows 7, XP, 200, ME, 95, Service Alliance, Nexis- Lexis, Westlaw, Concur

PROFESSIONAL EXPERIENCE

Sr. Sales Operations Administrative Specialist June 2010 - Present

Lectra USA. Marietta, GA

- Timely and accurate processing of customers orders

- Tracks all sales measurements monthly

- Communicate with Account Managers, Call Center, Customer Service and Executive Administration in both office (Atlanta and France)

- Order/ assign software licenses to customers

- Assist the Management team with the preparation of presentation materials

- Plan and organize staff meetings for department

- Coordinate delivery times with Customers and Account Managers.

- Coordinate customs clearance and shipping logistics for international orders

- Monitor and maintain customer software database

- Work with confidential materials with minimal supervision

- Reconcile vendor licenses, invoices and payments

- Review client data for changes, updates and trends

- Analyze client usage of software while recommending cost savings to Account Manager

- Handle travel, calendar management and expense reports

- Conduct new hire interviews

Sr. Customer Service Specialist/ Receptionist June 2007 - June 2010

- Performed call calibrations and coached Call Center Agents

- Ensured productive operations

- Evaluated and analyzed email correspondence relating to customer concerns

- Processed and handled inbound call (French/ English) from customers requesting sales orders, software updates, billing and technical issues

- Dispatched calls to the technical teams for service

- Screen phone calls and monitor email for management members as requested

- Handled escalations regarding service orders and auditing closed services orders

- Managed confidential contract database

- Open and distribute mail, prepare check requests and monitor and order office supplies

- Handled department calendar for scheduling of meetings, conference calls and appointments for senior staff

- Managed travel for the team

- Ordered supplies for the office

Account Payable/ Banking Specialist April 2006 - June 2007

Ryder Transportation, Alpharetta, GA

- Processed and handled stop payments for several banking institutions

- Verified internal processes followed banking procedures

- Researched and processed refund checks to vendor accounts

- Handled order records for all banking locations for audit processes

- Archived all documents for the department

- Handled a large volume of customer inquiries in a timely manner

Department Manager January 2002 - April 2006

Wal-Mart, Alpharetta, GA

- Managed jewelry department and supervised 5 employees

- Assisted management team in daily processes to ensure policies and internal procedures were enforced

- Handled cash deposits for the department

- Scheduled and assisted team members with training and development skills

- Managed the department budget while staying within the guidelines

- Processed and approved timesheets for hourly employees

- Assigned duties to workers and scheduled breaks, work hours and vacations

- Interviewed job applicants and evaluated worker performance

- Trained staff in departmental procedures and job duties

- Prepared sales and inventory reports

- Handled customer returns and complaints

- Ordered merchandise and materials for the department

Education: Herzing College- Associate- Paralegal/ Legal Assistant

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