Sales Customer Service

Resume of Mark S. Moos

ASSET SUMMARYBroad based business experience including

extensive communications, media and technical education skills especially

in the fields of computer software/hardware instruction, support, and internet

multimedia production including specialty photography and video.

BUSINESS EXPERIENCE

Computer Consulting & Instruction, Electronic Publishing (Self Employed)1991-Present. Some major employers include:SIG Combibloc Inc. Columbus, OhioHardware and Software Support Specialist

1994-1999

Performed support for cross-platform

hardware and software systems for international packaging company. Included

Microsoft Office, internet access and support including e-mail, web, and

file transfer protocol, many other programs; Macintosh, Microsoft Windows

(3.1, 95 and 98) and some IBM AS/400 support.Worthington School District Worthington,

OhioComputer Consulting, Instruction 1991-1996

Contract for Services employment in

a variety of functions including: database design for the purposes of compiling

the State Self-Evaluation Surveys from all teachers in the District, editing

and layout of various Graded Courses of Study, and editing and layout of

other publications including teacher resource guides for the Death Education

and Worthington History units. Performed Macintosh instruction in the Extended

Education department as well as individual assistance as needed to members

of the Board Office staff. Responsible for administration and coordination

of four computer labs serving 1200 high school students for summer school

1992 and 1993. Created a pilot after-school extended education program

highlighting computer literacy and innovation. Performed data analysis

for the 1992-93 Writing Sample.Crossword Solutions Inc. Columbus, OhioDesktop Publishing, Presentation Preparation,

Technical Support Specialist 1992-1996

Subcontractor employment primarily

for the purpose of contractor workload management. The nature of the contract

prevents a detailed exposition, however the work involved preparation of

documents and presentations for another international company.World Class Associates Columbus, OhioDesktop Publishing, Course Material Preparation

1992

Subcontractor employment for the Department

of Defense Dependents Schools, Germany. Performed editing and layout for

Automotive Mechanics, Auto Body, Cosmetology, Graphic Arts, and Electronics

course materials for export to DoDDS (Department of Defense Dependents

Schools).

Taos Business and Education Collaborative Taos, New MexicoProgram Assistant 2003-2004

Database management for several Exploring

Possibilities programs and associated duties including scheduling and coordination

of dozens of guest speakers for presentations at Taos High School Freshman

Academy Exitos classes and coordination of over one hundred students and

businesses for participation in Job Shadow Days programs.

Sam Ash Music Megastores Columbus, OhioSales, Keyboard Department 2000-2003

Sales and technical support for electronic

music keyboard instruments and associated MIDI and audio recording software

and hardware.

Computerized Fiscal Planning Inc. Columbus, OhioTechnical Writer, Training, Installation

1989-1991

Responsible for testing, documenting,

and installing modifications for custom network software systems. Produced

and maintained inventory of documentation and sales literature and performed

training on custom and proprietary software and hardware. Assisted in publishing

and production of company newsletter.

Repro Group Ltd. Columbus, OhioCounter Sales, Outside Sales 1988-1989

Customer Service for full service

reprographic company. Working knowledge of printing, xerography, process

camera work, blueprint services and convention display services.

Colorifique Lancaster, OhioShift Supervisor 1986-1987

Responsible for evening shift at busy

commercial/professional photo lab. Performed machine and custom hand printing,

produced line graphic overlays and copy negatives. Responsible for color

correction and quality control.

Executive Courier Atlanta, GeorgiaBonded Courier Class G & P 1984-1986

Chroma Copy Atlanta, GeorgiaTechnician 1982-1984

Responsible for 4x5 copy photography

and production of large photographs, primarily for advertising and promotion

companies.

Photo Expressions Columbus, OhioAssistant Manager, Sales 1981-1982

Responsible for management of several

part time employees and for shipping and receiving in high volume mail

order venture, including telephone sales through a WATS line and national

advertising.

Battelle Memorial Institute Columbus, OhioResearch Intern 1980-1981

Performed debugging and data input

for computer simulations in the Defense Systems and Military Electronics

Technology department. Responsible for report graphics layout for department

projects. Performed some computer programming in FORTRAN. This employment

was in conjunction with the Georgia Tech Cooperative Education program.

Chambers Camera Service Columbus, OhioCounter Sales, Technician 1977-1979

Camera sales; later performed audio-visual

equipment repair and service. Full time during the summer and part time

while in school.

Rage Corporation Columbus, OhioMachine Operator 1975-1977

Operation of plastic injection molding

machinery and plastic grinders, and associated duties including parts inspection.

EDUCATION

The Ohio State University Columbus, Ohio 1989, 1991Pascal and Modula-2 programming languages

in addition to other Liberal Arts courses.

The Georgia Institute of Technology Atlanta, Georgia 1979-1982Cooperative Education student for Battelle

Memorial Institute in the School of Electrical Engineering. Key course

work included engineering graphics, technical writing, and FORTRAN and

Z80 assembly language programming.

SKILLSTyping 45 wpm; Fluent in word processors/graphics/publishing

programs including: Word Perfect, Microsoft Word, Microsoft PowerPoint,

Mac(Win)Flow, QuarkXpress, Adobe Acrobat, PageMaker, Photoshop, Illustrator and MacroMedia FreeHand;

databases and spreadsheets including: FileMakerPro and Microsoft Access and Excel;

and general-use programs Microsoft Works, ClarisWorks and AppleWorks. Experienced with computer

systems and programming languages including: Macintosh, Windows 3.1 through XP, Pascal, Modula-2, Basic, FORTRAN and Assembly. Other skills

include use of process cameras, technician's tools, drafting equipment,

and telephone systems.

OTHER INTERESTSElectronic musical instrument design,

disc golf, skydiving, skiing, camping, fishing, and hunting. Present and

past associations include: Board of Directors, Vice President of Membership,

Innovation Alliance Inc. [501(c)(3)]; Board of Directors, Membership Chairman,

Inventor's Network; Taos Area Computing Professionals; National Rifle Association; Sawmill Dart League; United

States Parachute Association; Boy Scouts of America; the Georgia Tech Concert

Committee; and the Georgia Tech Disc Association Intercollegiate Frisbee

Team.

References available on request.

Trademarks used herein are the property of their respective owners.

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