Customer Service Manager
Resume:
IT SOLUTIONS
Professional IT services done right!
lainey_1165
Resume
Random:
Members
Elaine in Cleveland, OH USA
lainey_1165 Resume
Do you potentially want to hire Elaine?
Elaine is a developer community member but does not work for Prestwood and you are welcome to contact Elaine directly via a Prestwood private message.
Quick View: Primary Skills: Tester, Quality Assurance, Quality Control, Project management
Available Remotely: Y
Maybe Willing to Relocate: N
Available Locally: Y (locally to Cleveland OH USA)
(Including the following area codes: 216, 440)
Resume Status:Published - A Prestwood staffing liaison has reviewed and approved this resume.
Time Commitment: Thru Prestwood - I am interested in working either part time or full time through Prestwood.
Objective: To obtain a career as a Remote Online Community Manager-Moderator
Summary: I have extensive experience in the virtual, community management-moderation administrative, and customer service areas working for; Zdesar Construction, Revolution Health Group, and Wondir, Also Administrative training on AT&T Wireless, FranklinCovey PayPal Merchant, and Sage ACT!; in both their actual and staged sites.
Community management is in my blood. I love to see how online forums begin, excel, and grow. To be a part of the process is very fulfilling to me.
I feel that my legal, administrative, customer service, community management training, and moderation skills would be an asset in this role.
Education/Training:
EDUCATION:
Major: Law/Paralegal
College: Carteret Community College
Location: Moorehead, North Carolina
Degree: 1 year
Major: Legal Transcription
College: Meditec
Location:www.meditec.com
Degree: Certificate 2008
Work History:
Zdesar Construction
Location: Cleveland, Ohio
Date Beginning: August 1999
Date Ending: Present Part Time
Job Title: Administrative Assistant, Customer Service
Manager: Joseph Zdesar (owner)
Mr. Zdesar uses my services when he is under a new contract and work is temporary. This job does not require set hours.
Duties and Responsibilities: Customer Service: Answering and forwarding calls to appropriate manager- Scheduling appointments, and workforce for new contracts.
Administrative Services: Estimating materials and labor costs. - Competitive bidding procedures. Procuring needed materials. - Typing invoices, purchasing agreements. - Verifying employment, and company backgrounds.
Revolution Health Group: Web Sites: Revolution Health Group and Wondir
Location: Washington DC
Date Beginning: December 2005
Date Ending: March, 2007 Full Time, Independent Contractor
Job Title: Moderator
Manager: Allen Searls
Wondir and Revolution are web communities that I monitored simultaneously for Revolution Health Group.
Duties and Responsibilities: - Quality Assurance; - Respond and act on abuse reports: delete abusive content and suspend abusive users as necessary. - Review member content to ensure: 1. Content meets our terms of service and community guidelines. 2. Compelling member content discovered and showcased. 3. Gather feedback from the first members of the community. Monitor, and assist with enforcement of the terms of service and community guidelines. - Collaborate with call-center representatives to help address any user issues. - Analyze community trends and patterns. - Daily reporting of moderation activities, including suggesting member content to showcase.
In The Wondir Community: - Monitor question, and answers, deciding after review what the appropriate actions to take. Wondir users send abuse reports, which I also took appropriate action on. - Seeding health boards with questions that challenged the users. - Observe any site malfunctions and inform the proper manager to take action. - Report on activities along with questions and suggestions to improve our moderation or the site. - Making sure the legal Term-Of-Service policy is kept.
In The Revolution Community: - Monitor the site, which is more of a relaxed community. Users have a bit more freedom to express their views. - Using a word filter program that alerts when potential problems are found, and taking appropriate action based on reviewing each post. - Validate links posted as safe for users. Scanning web site to cleanup duplicate posts or inappropriate use. - Reporting any malfunctions to Tech. - Writing a weekly Blog, and Running Story. - Announcing special guests which are invited to answer live user's questions. - Using the policy to delete, or suspend the user. - Reporting of web site, using the same Term-Of-Service guidelines as we do for Wondir community.
VOLUNTEER HISTORY:
Administrative Assistant
The City Mission
Location: Cleveland, Ohio
Date Beginning: 2000
Date Ending: 2006
Duties and Responsibilities: Marketing and Administrative help, printing advertisements for new campaigns. - Writing personal correspondences. Assisted in building a new library computer search system. - Running the mail, and printing machines. - Assist in marketing campaigns for seasonal fund drives. - Spokesperson for main funding drives. - Any service needed for The City Mission from marketing, administrative, to serving food.
Legal Research
Adoption Law and Birth Family Search
Location: Cleveland, Ohio
Date Beginning: 2000
Date Ending: 2004
Duties and Responsibilities: Legal research in the pre 1940s rights of birth families and adoptees on a state and federal level. - Research in the black market adoptions, then using this research, and my legal knowledge to help draft correspondences pertaining to the rights of adoptees. Using the internet, to perform searches for birth families.
References: Available upon request.
Link To This Resume
(Copy this link to your web site, emails, etc.)
Resume ID: DDFDE9I20821BAvlFEDEB3AAAF
Load Time=less than 1 second.
Have a question? Need our services? Contact us now.
--Mike Prestwood
Call: 916-***-****
email: abphdk@r.postjobfree.com
[]
Go ahead! Use Us! Call: 916-***-****
WHY US:
Mike Prestwood's Books
/
/
SELF HELP:
Web Address: [WhoIs]
[Bandwidth Speed Test]
Find Drivers & Updates
©1995-2012 Prestwood IT Solutions.
Contact this candidate