Customer Service Representative
Resume:
David Ruff
Email: *********@********.***
Address: * ****** ****
City: Schenectady
State: NY
Zip: 12309
Country: USA
Phone: 518-***-****
Skill Level: Experienced
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
5 Dahlem Boulevard
Niskayuna, NY 12309
*********@********.***
David F. Ruff
Objective To acquire a challenging position that will allow me to use my
knowledge of the ISO 9000 Quality System along with my
experience in the printing business. My training in the field of
Psychology along with my experience in dealing with customers
and sales personnel would lend themselves to my success in the
business.
Experience July, 2001 - September, 2006 Moore Wallace, Inc., Albany, NY
Production Control Planner
* Wrote detailed production instructions for printing production areas.
* Purchased paper and other supplies for production of print jobs with particular attention to price and value.
* Managed outsourcing of work that could not be produced in-house.
* ISO 9000 Quality System auditor
October, 2000 - April, 2001 Ris Paper Company, Albany, NY
Customer Service Representative
1998-2000 Moore, North America, Albany, NY
Customer Service and Planning Supervisor
* Managed ten-person department for $40 million per year printing facility.
* Assisted in maintaining ISO 9000 quality certification.
* Lead auditor ISO 9000 quality system.
1990-1998 Moore, North America, Albany, NY
Production Control Planner
* Wrote detailed production instructions for printing production areas.
* Purchased paper and other supplies for production of print jobs with particular attention to price and value.
* Managed outsourcing of work that could not be produced in-house.
1988-1990 Moore, North America, Albany, NY
Lithograph Stripper
* Stripped 4-color, 2-color and black and white film for web and sheetfed printing.
* Shot halftones on process camera.
1979-1988 World Printing, Albany, NY
Lithograph Stripper
* Stripped 4-color, 2-color and black and white film for web press.
* Shot halftones on process camera.
* Proof reader and graphic artist.
Education 1978-1981 Empire State College Albany, NY
* Majored in Art History.
1974-1975 SUNY Plattsburgh Plattsburgh, NY
* Majored in Clinical Psychology.
1973-1974 Hudson Valley Community College Troy, NY
* Majored in Psychology.
1971-1973 Schenectady Co. Commun. College Schenectady, NY
* Majored in Psychology and Sociology.
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