Customer Service Quality Control

Lewis Graham

Email: *********@********.***

Address: *** ********* **

City: Meridianville

State: AL

Zip: 35769

Country: USA

Phone: 334-***-****

Skill Level: Entry

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lewis M. Graham II

Current Address: 143 Vancouver Rd * Meridianville, AL 35759

Permanent Address: 284 Bill Deloney Rd. * Ozark, AL 36360

334-***-**** * *********@********.***

Education

Alabama Agricultural and Mechanical University Normal, AL

B.S. in: Exercise Science Fall 2012

Overall GPA: 3.03

Experience

September 2012-Present Qualitest Pharmaceuticals Huntsville, AL

Material Maintenance Handler

Responsible for planning and estimating the use of material needed to develop the product being ran; assists in maintenance of machines, as well as the materiel needed in the repair and up keeping of necessary equipment and supplies.

* Responsible for using manufacturer Product ID Labels, Quality Control release tags, and MAPICS/Batch

* Responsible for Production Records to verify issued/staged raw materials.

* Responsible for proper procedures to ensure safe and timely transfer of staged weighed and blended materials during the blending process.

* Responsible for recognition and performance of necessary security and strict documentation of controlled substances as well as performing proper documentation and procedures to facilitate an accurate and timely inventory transfer of materials.

November 2011-May 2012 Direct TV Huntsville, AL

Customer Service Representative

Responsible for enhancing the customer experience by assisting with the development of personal accounts and all the information that resides in it.

* Act as an interface between the customers and the company by attending to their queries and handling consumer complaints; manages financial information on an account to account basis.

* Responsible for receiving and processing new client accounts, customer retention, implementing requested changes to existing accounts and performing other account maintenance and clerical duties as requested

* Responsible for troubleshooting clients` issues concerning the satellite dish or receiver.

January 2011-October 2011 Hibbett Sporting Goods Huntsville, AL

Athletic Equipment Manager

Responsible for the display and maintenance of the athletic equipment in the store

* Assisted customers in identifying their wants, interest, and needs regarding the athletic equipment in the store.

* Responsible for becoming knowledgeable in each product area and department in the store

* Responsible for managing detailed records of inventory and stored goods in the store.

* Promoted each sale and/or promotion to the fullest extent. Attitude, sales skills, and product knowledge are keys to success at Hibbetts

Activities and Honors

* Phi Beta Sigma Fraternity, Inc.-Vice President * Alabama Agricultural and Mechanical University Football Team (Fall 2008-Spring 2010) - Co-Captain * Alabama Agricultural and Mechanical University Athletic Scholarship Recipient * Changing Lanes Mentor * Edward White Middle/Martin Luther King Elementary Tutor * Boys and Girls Club After School Tutor * -For the Health of it- mentor and Instructor

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