Engineer Project

Location:

Posted:

November 19, 2012

Resume:

Curriculum Vitae of Dara FongHardware: SGI Unix Platform, IBM PC, Windows NT, Sun Unix Workstation, Mac OS XDatabases: Oracle, Sybase, Sql-Server, MySQL Languages: JAVA, JavaScript, JSTL, PL/SQL, HTML, Oracle Forms, Oracle Reports, Oracle WebDB, Oracle Web Application Server, Korn Shell Interpreter, JYAC JAM/JPL, Sybase, Transaction SQL, Sun C, SQL, Pro*C, Visual Basic, Powerbuilder, XML, VBASoftware: UNIX, vi, MiniTab, JDeveloper, Macromedia DreamWeaver, Adobe Photoshop, JASC Paint Shop Pro, AutoSys, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft WindowsNT, SQL Navigator, Toad, eXceed, SQL*Plus, ReflectionX, FrontPage, Weilan LeCase, Visio, System Architect, cron, AgilenseEducation

University of California, Davis - Graduate School of Management, Davis, CA

MBA, 2007

Specialty: Marketing, Entrepreneurship and General Strategic Management. Served on the 2007 Class Endowment Committee.

California State University, Sacramento, Sacramento, CA

B.S., Computer Science, 1995

Specialty: Database and Graphics.Experience

Blue Shield of California, El Dorado Hills, CA

Senior Program Manager, 2009 to 2010

Acted as the primary point of contact for Specialty Benefits for the Shield Advance program and Readiness. Worked with individuals across all levels of the organization to ensure that the Specialty Benefits requirements were identified, assessed and prioritized. Developed business cases and executive summaries to socialize Shield Advance program decisions and business impacts and presented them to Senior Leadership both within Specialty Benefits and the program. Mentored and coached junior staff in career development and developed on-boarding material that explained both the Shield Advance Program and the inner workings within Specialty Benefits.

Deloitte Consulting, LLP, Rancho Cordova, CA

Senior Consultant, 2008 to 2009Functional Architect/Data & Integration Lead - Served as the logical solution owner for a multi-million dollar claims adjudication replacement project for a commercial health care company. Worked along side the technical architect to design the functional behavior of a system. Developed the Technical System Design (TSD) and the technical blueprints (data flows, architecture, interfaces, etc of the future environment. Conducted JAD sessions with key individuals to discuss requirements and ensure that the TSD aligned with the needs of the business.Lead Data Modeler - Lead the effort to develop the foundational data models for Waste Management's Enterprise Data Management (EDM) Strategy. Conducted requirements gathering sessions with client staff from various levels (Directors, Managers, Field Staff, etc ) to gather business processes and then incorporate the group s feedback into the data models. Assisted Senior Manager with daily task management and actively managed and mentored a Data Modeling team of 3 people.Data Governance Team Lead - Worked with Sun Microsystems to develop an Enterprise Data Governance methodology that would assist the Lead Data Stewards identify

The scope and bounds of the data they were responsible for owning and maintaining (i.e., Customer, Items, Install Base, Territories, etc The interaction points with other related data governance roles and the downstream consumers of the data for which they are responsible.

Blue Shield of California, El Dorado Hills, CA

Senior Business Process Analyst (Consultant), 2007 to 2008

Lead the re-engineering work to define the optimal processes, tools, and resources required to improve the clarity and consistency of the client's policies and payment rules for Blue Shield of California. The project involved streamlining the organization's Medical and Payment Policy review processes. The existing review process was not standard and the project's main goal was to develop a repeatable process to review Medical and Payment Policy that was objective, comparable to the industry standard and based on feedback from medical staff across the entire organization.

NexLevel Information Technology, Inc., Rancho Cordova, CA

Consultant, 2006 to 2007Developed Visual Basic tool that assisted in the proposal evaluation phase of a procurement for a government agency. (VBA, Microsoft Word, Microsoft Excel)Analyzed and developed a Help Desk Communication Plan for the California Child Support Automation System (CCSAS) Project for the Department of Child Support Services. The document formalized the communication process and activities across the five CCSAS Help Desks.Used Windows SharePoint Services to develop an Intranet site for group collaboration across functional areas within the DCSS team on the CCSAS project. (Windows Sharepoint Services)

Natoma Technologies, Sacramento, CA

Staff Software Engineer, 2001 - 2005Awarded Employee of the Quarter in Winter 2004 for handling high-pressure situations in a professional and effective manner and for being able to establish effective, ongoing relationships with clients, project team and senior management.Led the technology team responsible for successful consolidation of three billing systems for Surewest Communications in Roseville, California. Worked with executive and senior level management of the company to evaluate new software and hardware to determine compatibility with existing software and hardware in regards to both technical and business goals. Designed and developed multi-user relational database applications and data collection procedures.Developed new automated interfaces between existing applications and management information systems that support the partnership between the finance, client services, IT and operations for DST Output in El Dorado Hills, California. Primary responsibilities include:

Responsible for all aspects of the project including planning, staffing, quality assurance, scheduling, and interfacing with other organizations within the company. Developed and wrote procedures/manuals for the installation, use, and problem solving of communications across the distributed IT environment. Tested existing code; developed, debugged, and integrated additional functions; and provided assistance to other software engineers.Conducted web site usability analysis, user and task definitions, prototype evaluations and task walkthroughs on various web applications to ensure that sites were intuitive and simple to use. Enabled client to successfully manage customer experience, support the goals of the user, create stronger customer relationships and make informed online business decisions.Managed development and construction of a web-enabled system that assisted in administering permits and inspections for the California Department of Housing and Community Development (HCD). Primary responsibilities included:

Directed the design, development and implementation of the system by integrating new technologies.Developed excellent rapport with the area office personnel during the project and ensured project activities complied with their requirements.Closely coordinated team member schedules and needs with all departments to ensure smooth operation.Surveyed project team members on a periodic basis to ensure concerns were being addressed properly and promptly.Developed and implemented a java-based web application that allowed for critical scheduling and easy reporting of pertinent information needed by HCDs Division of Codes And Standards. Primary responsibilities included:

Managed day-to-day operations, design and development of a project that migrated managerial reports from Oracle WebDB to a JAVA-based technology platform. Planned, administered and implemented the migration from start to finish. Reorganized and redesigned reports and navigation scheme to incorporate suggested features to enhance the applications feel and usability.Tracked changes made to the scope of work and made recommendations for required change orders. Trained staff and provided tools they required to reach expectations and achieve objectives.Designed a cross functional Intranet site comprising over 450 pages covering the business needs for the California State Water Resource Control Board and the nine California Regional Water Quality Control Boards. Worked effectively with a diverse group of people from all areas of California to develop the first site prototypes. Supervised the work of junior web designers. Developed a requirements tracking database in Microsoft Access to correlate all the requirements.Designed, and developed enhancements to an existing invoice and payment tracking system for the California Department of Transportation.

RBH Enterprises, Sacramento, CA

RuthieBolton.com - Webmaster and Chief Technology Advisor, 2001 - 2004

Solely responsible for designing and developing the layout, content and technical aspects of the site. Directed and managed the company's day-to-day technical needs.

Tiedi Corporation, Roseville, CA

Software Consultant, 2000 - 2001

Designed, coded, and supported a complex change control and work request application for Wells Fargo Bank. This application was used to log any scheduled or unscheduled network changes and monitored its progress.

Cap Gemini America, Rancho Cordova, CA

Software Consultant, 1999 - 2000

Co-technical lead for a project that calculated the minimum commitment levels for high-end customers of Sprint in Rancho Cordova, California. This project assisted the company in recouping millions of dollars in uncollected revenue.

International Billing Services, El Dorado Hills, CA

Software Engineer, 1996 - 1999

Wrote and modified Powerbuilder and Oracle programs to support the sales, finance, production and billing departments for a provider of statement processing solutions. Established policies and procedures outlining the change control process for making changes to the Oracle database.

GenCorp Aerojet, Sacramento, CA

Software Engineer, 1996 - 1996

Designed, coded, and supported a time-card system for the manufacturing employees of an aerospace and jet propulsion company.

Electronic Data Systems (EDS), Rancho Cordova, CA

Associate Systems Engineer, 1994 - 1996

Solved system problems and triaged software issues for the Department of Health Services/Medi-Cal program. Duties Included:Streamlining the Physicians Review portion in the claims adjudication process. Implemented changes that resulted in $600,000 savings per year.Maintaining, enhancing and monitoring the claims processing subsystem that edits and processes approximately 500,000 claim lines nightly.Assisting senior programmers in design and development of an Access Database application for the Drug Utilization Review (DUR) Subsystem. This Database streamlined work flows for the DUR Pharmacist.

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