Exceptional Customer Service

David 's InformationLocation: Antelope, CATitle: Exceptional Customer ServiceExperience: 6-9 yearsWork Types:

Willing to Relocate: NoWilling to Travel: Few times a yearCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2009-12-01 Helpful Links

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David Ruhnke

7820 Seneca way

Phone: 916-***-****

Antelope, CA 95843

Cell: 916-***-****

********@*****.***

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Friendly sales associate with over 3 years experience working in diverse retail and customer service environments.

Core Strengths

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Strong organizational skills

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Courteous demeanor

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Creative problem solver

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Energetic work attitude

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Listening skills

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Cash management

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Excellent communication skills

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Shipping and receiving

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MS Windows proficient

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Customer service

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Fast learner

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Multi-line phone usage

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Adaptibility

Accomplishments

Customer Relations:

• Earned highest marks for customer satisfaction, company-wide.

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

• Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

Host

09/2011 - Current

HMS Host

Sacramento, CA

• Inform patrons of establishment specialties and features.

• Inspect dining and serving areas to ensure cleanliness and proper setup.

• Receive and record patrons' dining reservations.

• Provide guests with menus.

• Greet guests and seat them at tables or in waiting areas.

• Assign patrons to tables suitable for their needs.

Logistics

01/2010 - 01/2011

Nordstrom Inc

Roseville, CA

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Deliver or route materials to departments, using work devices, such as handtruck, conveyor, or sorting bins.

Contact this candidate