Customer Service Sales
Resume:
Travis Callies
Email: ********@************.***
Address:
City: Sioux Falls
State: SD
Zip: 57103
Country: USA
Phone: 605-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Seeking a position with an organization where I can utilize my sales skills along with collections and customer service experience to increase profitability.
Educational Background:
High School Dipolma from U.S.D, Vermillion SD 1/2001 to 1/1997 (General Education)
High School Dipolma from Lincoln Sr. High, Vermillion SD 1/2001 to 11/2012
Job History / Details:
Objective
Seeking a position with an organization where I can utilize my sales skills along with collections and customer service experience to increase profitability.
Key Qualifications
10 years of collections, sales, and customer service experience.
Highly skilled in collecting on Past Due customer accounts, including resolution of discrepancies.
In-depth knowledge of different collection methods.
Dedicated and meticulous: Able to exceed both company and customer expectations.
Experience
July 2010 to Current
T Cal Enterprises Sioux Falls, SD
Sales / Customer Service Representative
Responsible for implementing all business-building and relationship-building expectations with current accounts and new customers.
Consistently met and exceeded company expectations for productivity and accuracy levels.
Took daily inbound calls and key-entered orders, scheduled estimates, and made follow up calls to ensure customer satisfaction.
October 2010 to September 2011
Barfly Minneapolis, M.N.
Bartender
Utilized high levels of energy and superior multi-tasking abilities to quickly fill drink orders in this extremely fast paced establishment.
Maintained inventory and high levels of cleanliness.
Took orders, operated a POS terminal, and accurately counted money at the end of my shift.
January 2010 to July 2010
RMS Saint Paul, M.N.
Collections Representative
Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Make at least 120 calls per day to clients/debtors.
Confer with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of credit contracts and determine appropriate strategy.
January 2008 to January 2010
Nationwide Cleaning Supplies Sioux Falls, S.D.
Sales / Customer Service Representative
Out performed sales goals in each measured period.
Established and maintained a strong customer base.
Rectified customer complaint issues.
Collected on delinquent accounts.
Special Skills
Highly customer service-oriented
Positive and friendly
People-oriented
Exceptional time management
Dependable and reliable
Strong problem solving ability
Negotiation competency
Conflict resolution proficiency
Troubleshooting skills
High customer service standards
Education
1997 U.S.D Vermilion, S.D.
General Education
1993 Lincoln Sr. High Sioux Falls, S.D.
Required
Candidate Resume - Sara Schueler
Contact Information -
Email: ********@*****-********.***
Address:
City: Aberdeen
State: MD
Zip: 21001
Country: USA
Phone: 410-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.
Educational Background:
High School Dipolma from University of Maryland, Baltimore, Baltimore MD 1/2001 to 7/2011 (Social Work)
High School Dipolma from University of Maryland, Baltimore MD 1/2001 to 11/2012
Job History / Details:
Professional Summary
Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.
Skill Highlights
Superior communication skills
Exceptional problem solver
Attention to detail
Employee training and development
Patient care advocacy
Understands developmental disorders
Skilled in working with special needs children
Knowledgeable in electroconvulsive therapy
In-depth knowledge of autism
MS Office proficient
Charting and recordkeeping
Positive reinforcement methods
Reliable and punctual
Behavior management techniques
Professional Experience
July 2007 to Current
Kennedy Krieger Institute
Clinical Assistant II Trainer
Training and mentoring incoming direct care staff, direct patient care and supervision, data collection of target behaviors, as well as implementing behavioral and educational baseline protocols.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Collaborated closely with treatment team to appropriately coordinate client care services.
August 2010 to June 2011
Catholic Charities- Villa Maria of Harford Count
Clinical Social Work Intern
Provide counseling services for adults, families and children on an outpatient basis.
Utilize evidence-based practices to assess clients and develop treatment plans.
Maintain clinical case files and session logs.
Documented all patient information including service plans, treatment reports and progress notes.
Efficiently gathered information from families and social services agencies to inform development of treatment plans.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
August 2009 to May 2010
St. Elizabeth School
Clinical Social Work Intern
Provide counseling services for students on an individual and group basis.
Participate in the development of treatment plans and update yearly IEP behavioral goals for clients.
Input behavioral referrals, maintain clinical files for clients and update yearly psychosocial reports.
Provide assessment, patient and family education, support resource coordination, crisis intervention and advocacy.
Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
Education and Training
May 2007 Towson University Towson, Maryland
Bachelor of Science Clinical Psychology
July 2011 University of Maryland Baltimore, Maryland
Masters of Social Work
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