Customer Service Six Sigma

Leo Markel Resume Document Transcript

Leo Markel*116 Gaylord StreetCrest Hill, IL. 60403http://www.linkedin.com/in/leomarkelE-mail: ********@***.********: 815-730-1532Cell: 815-823-2116SUMMARY: Six Sigma/ISO trained accountant with marketing, PMP, SOX and international experience Extensive accountability in process innovations, procedural simplifications and cost reduction initiatives Supervised multiple and single plant locations. Result drive administrator recognized for my hands-on management style and staff development. Direct experience in distribution, operations, customer service and human resource management.EMPLOYMENT HISTORY:FOOTDALE CONSULTANTSDATES: 12/2009 TO PRESENTAssisting a number of businesses with their accounting issues. Analyzing and Reviewing current business practices;Advocate various actions to improve on overall business efficiencies. Installing and Training personnel on varioussoftware packages, Assist businesses with their month-end close, sale tax audits and business plans. Recommendvarious internal control measures to safeguard company assets and an array of cost reduction initiatives to improve ontheir profitability.Major Accomplishments: Assisted clients with external audits by working directly with CPA firms. Designed and implemented a series of matrix measurements that were used to measure speed, labor, output and waste by machine. Information was used to improve on overall plant efficiencies and increase per unit profitability. Assisted a number of clients to reconcile their work-in-process, raw material and finished goods inventories. Once reconciled I would further recommend a series of actions to improve on profitability and reduce waste through an assortment of cost accounting modifications. Supported a number of clients with securing bank loans for plant improvements. Facilitated and completed a sales tax audit that covered a three year period for a client. Interacted directly with state auditors to resolve all tax issues and strived to lessen the client s impending penalties.RR DONNELLEYTITLE: CONTROLLERDATES: 2/2006 TO 7/2009OTHER: Fortune 500 Commercial Printing ManufacturerManaged all aspects of financial operations. Accountable for all monthly, quarterly and yearly closes. Experienced inBudgeting, Forecasting, Variance Analysis, Cost Accounting, Metrics and Inventory Management. Oversaw allaccounts payable, accounts receivable, billing, payroll and union issues. Submitted weekly Forecast packages andBudget variance reports to corporate. Supervised a staff of 3 direct and 8 indirect reports. Responsible for the yearlyreconciliation of raw material and finished good inventories. Oversaw the management of all fixed assets andsubmitted all capital expenditure appropriation requests. Involved with two plant level audits: Sarbanes-Oxley andOperations.Major Accomplishments: Implemented weekly forecast sessions with plant personnel. Objective was analyzing all issues that would affect sales and profits within the month to budget. Information gained from these sessions would be used to update our forecast results. Reduced Forecast to Budget variances by 65% within first year of operations. Implemented a new series of recycling contracts that increased our monthly revenue by 18% compared to month end totals, which resulted in revenue gains of $85,000. Additionally, worked with other suppliers to negotiate better purchasing rates. Implemented a series of procedures that reduced yearly inventory adjustments and better measures to reduce waste levels. These actions resulted in a 34% savings compared to prior year adjustments for a yearly savings of $ 150,000. Reviewed, developed and instituted a series of new procedures to better comply with various Sarbanes-Oxley regulations. Page TwoHUSSMANN INTERNATIONALTITLE: DIVISION ACCOUNTING MANAGERDATES: 10/90 TO 5/05OTHER: Fortune 500 Commercial Refrigeration ManufacturerManaged the financial activity of 12 plants within our Midwest Region from our shared service center. Responsible forall Budget, Forecast, Variance Analysis, Logistic, Cost Accounting and Inventory Management issues. Prepared andreviewed financial statements, performed job costing for over 300 projects each month, prepared monthly accruals andreconciliations for all balance sheet accounts. Oversaw the issuance of all union due payments. Completed the monthlyIllinois sales tax returns. Responsible for charge-backs to plants for various shared services issues. Oversaw themanagement of a 500 service truck fleet. Responsible for the yearly reconciliation of all inventory accounts.Supervised a staff of 19 employees. Instituted a series of KPI measurements to gauge month end results. Collaboratedwith acquisition analysis.Major Accomplishments: Installed a new accounts payable out-sourcing system (ACS) for the Midwest Region, resulting in a cost savings of $ 250,000 for labor and $ 75,000 for processing expenses. Implemented set of actions to regulate our inventory reserves. Reduced our yearly write-off by 37%, which resulted in a cost savings of $ 325,000. Additionally, cut our raw material stock from a 25-day reserve to a 12-day reserve for production, representing a savings of $ 50,000 per month. Developed and supervised a series of steps to reduce cost within our region s 500 service truck fleet. Installed a computerized vehicle maintenance system, established a fleet gas card program and better managed service routes. Cost savings resulting from these actions amounted to $ 250,000 per year. Implemented a new account receivable and cash management systems called MSAS. This new system efficiently integrated all our regions systems into one cost effective unit, culminating in a cost savings of $ 75,000 within first year usage. Developed and implemented a new AS400 inventory system with all 12 plants within the region. The objective of this policy was to centralize our inventory systems to reduce duplicating resources. Cost savings of $345,000 was realized for the region within the first year.FLORSHEIM SHOESTITLE: SENIOR ACCOUNTANTDATES: 5/88 TO 4/90OTHER: Fortune 500 Manufacturer of Shoes.Managed the financial activity of 6 plants focusing on budgeting, forecasting and inventory management.Major Accomplishments: Installed a new Fixed Asset tracking system between plants. Eliminated the duplicate listing of items for a cost savings of 23% based on prior year results. Set-up a series of procedures to better track the usage of our raw materials, which reduced inventory theft by 2/3 during its first year of implementation, representing a savings of $ 175,000.PROFESSIONAL DEVELOPMENT: Six Sigma Green Belt Training Chicago Deming Association Six Sigma Master Program, Naperville-Illinois. Financial Leadership Association (Member) Financial Executive Network Group (Member) Pursuing PMP and CPA certificationEDUCATION: Master of Science in Accounting, Dominican University, River Forest, Illinois. Master of Science in Marketing Communications, Roosevelt University, Chicago, Illinois. Bachelor of Arts, Cleveland State University, Cleveland, Ohio.COMPUTER SKILLS:ACS, Duns & Bradstreet, Excel, Insight, JD Edwards, MSAS, Outlook, Word, PeopleSoft, Vertex, SAP, Great Plains,WCSS, Quick Books, MIPS, AS400, Hyperion and Essbase.